Samsung

My refrigerator went out a year after I bought it for $2000. Samsung does not support their products. The service people, when you call, do not understand "it has no power, is not running". They asked me repeatedly what was wrong. It was nothing but frustration trying to get their help. I will never buy another Samsung product.

So Ive had 2 watches from Samsung in the past 2.5 years or so. My first one stopped working properly in about 8 or 9 months so it was still under warranty. They were really good about trying to fix it and with keeping communication with me however I don't feel like the smart watches are really good. They replaced my first with a check and I purchased another one, next generation. So far not bad but I feel like Samsung's watches and phones tend to "die" rather quickly. Customer service is A+ though.

Shipping delays are normal, especially during the holidays, but my experience with Samsung has been unmatched. Nearly 1 month after ordering, the item has not shipped and I receive emails every other day indicating "your order is still on time". I've reached out to support several times, all of which have either not helped me at all, tried to sell me other Samsung products, or told me false and misleading information about my order. I can't imagine the processes involved for buying and relying on more intensive items such as appliances or phones from this company. Apple devices and Amazon shipping times will always be superior.

I am on my fourth Samsung phone, we have Samsung appliances in our kitchen and have never had problems with them. My earbuds did give me some trouble, they lost their Bluetooth capability. I contacted their Customer Service department via chat and they got me set up with a free repair or replacement. It was extremely easy to send in my product and they fixed it, kept in contact with me via email, and sent back new working earbuds. I'm disheartened to see so many negative reviews, but I guess people rarely talk about when things work, just complain when they don't.

I recently purchased a Galaxy Tab S2 9.7 and a Samsung Galaxy S7 Edge phone. Except for a keyboard that is too sensitive on both. I like the devices. However, I have been an Apple person for 4 years. I decided to try these. They are fine, but I will go back to Apple when down with two year contract. Here are reasons:
1. No cloud that restores the tablet or phone to the settings, applications, emails, and placement of apps on screen pages like Apple. You also get 5 gigs free and minimal to add more. It backs up minimally. Only Google back up and you have to replace the apps to where you had them.
2. You can get their extended warranty on phone only, if you have only certain carriers. And no extended warranty on tablets regardless.
3. Customer care is horrible.

So, I will be going back to Apple in future. Paula from Minnesota

I called Samsung yesterday. Dec 25th, 2022 on Christmas day. I was not expecting anyone to answer the phone but I thought I could find out when they would reopen. I bought their 75" 8K TV and I could not figure out how to adjust the picture quality. To my surprise someone did answer. After the support person was given permission by me and entered a special code the support person had direct access to my TV. In a few minutes everything was fixed. I cannot believe Samsung has such incredible service.

We literally spend $1200+ on our phones and yet Samsung (a company worth $350 BILLION) insists on downloading some kids games without even asking permission. Adults don't have time to sit around and play games because we're all working to pay off our phones and our phone plans. Yes it only takes 5 seconds to delete but the concept that they're so money hungry they don't even ask permission to download this bs is insulting, and I'm a capitalist..

Had been using their mobiles since the first samsung solid was published. Last two mobiles from them are s7 and note 9. What they had in common? Pretty good photos and speed. But seriously batteries are really terrible. It turns out that I cannot leave the house without a powerbank. Of course original one, as with updates they turned off faster charging with non-original powerbank (which is deeply overpaid). Screens are very easy to get damaged even if you are using the case.
So then if you have a lot of cash, samsung can be your choice. For other cases - at least 35% of value of their phones is just for samsung logo, but not the quality.

I ordered 4 appliances on 2/15/24.
Samsung promised all installation
Delivered on 2/26. Installation date is 2/27/24
Unfortunately they never contacted me. I called them at least 20 times for installation service
But they didn't care at all.
Now 3/8/24 it passed 12 days already
I think they just sell products. That's it.
Don't buy anything from Samsung.
This company is scammer.

I bought a Samsung Note 20 Ultra about 3 years ago and had a great experience. However this year I bought the Galaxy 24 Ultra and traded in my device. I noticed Feb 4th that I accidentally clicked the wrong phone to trade in (Z-Fold) but both credits were the same $400. I called customer service that same day and they said this was okay that they would still give me the credit if the device was eligible. On Mar 17 they said they could not accept my order. At first they said the device didn't qualify, and then they said it wouldn't boot. I sent them proof of both being false. Now I am having to return the phone so I can re-order it and go through the whole process again to get a credit for the trade in which will take more than a week. Very poor customer service.
(Mar 18th)

Terrible terrible disgraceful service from Samsung. Placed an order for £1600 monitor which supposed to be new but they send a used unit. They took my existing monitor for recycling. Their incompetent customer service stated if we ask for exchange it will take 7-10 days AFTER their warehouse recieve the unit and since I have no monitor any longer, this was not acceptable. We asked for a refund and they said 7-10 days after they collect the unit. 2 weeks on, they still have not issued a refund stated they want THEIR courier to return the monitor to THEIR warehouse which they have not as yet. Absolute puppet customer service who simply repeat the same sentence again and again...disgrace from the worlds leading electronic manufacturer

Our 65 inch tv that is under warranty went half out. The screen is half black with no picture. Was told a month ago that it would be replaced and still waiting. They have made several excuses I say I'll not do business with them again and don't recommend anyone purchase from Samsung.

I bought my Samsung washing machine 4 years ago. It is now going in the garbage. The lid starting giving me hard time closing within the first year; and today the whole glass top shattered. Worst product ever! Customer service is just as bad! Not helpful at all. I will never buy another Samsung product again.

I bought two phones with the "pre order discount " after I noticed my credit card was charged more than it was listed for. I called up the samsung customer service number to speak to someone in India, which they said no problem call back when you get the phone and we'll refund you. I did that today and now they said they can't honor the price, 3 hours on the phone for them to make up reasons to not refund you. What a waste of time,please people buy an iPhone better, that company actually respects people! I'm returning the 3 phones I purchased and throwing out anything samsung I have at my house!

Worst service ever from samsung, asked for a replace of remote and their online team kick the balls.
When I tried to complain, an online consumer service named Lin try to mislead me say there is no place to solve the issue

Samsung does not stand behind their product, word, or customers! We have been lied to, hung up on, laughed at, and told to act "professional". Our tv is 2 years old and has went out completely. We have been told several different things, and none have proven true. Now they want to low ball us and rip us off by taking the product as well. We will be getting rid of all our Samsung products and will never purchase another Samsung product ever! You Samsung deserve a zero rating!

Have owned the French door refrigerator with extra drawer, ice maker in the refrigerator cavity, freezer on bottom. Worst product ever. Have had a technician here 4 times in 12 months. Ice maker keeps freezing up and will not dispense ice. Now it is frozen solid, can't even open the ice maker if you tried. Would NEVER recommend this product. Samsung keeps giving me a "tech". The tech disclosed they've had nothing but PROBLEMS with this model. Absolutely frustrating & ridiculous.

This is a terrible article, don't spend your money on Samsung! I bought this TV, and after 32 months, it broke down. I called Samsung technical support, who told me that the TV has a faulty circuit on the screen and that the repair costs €903. Samsung's response is "according to Samsung's procedures, internally damaged equipment has been subject to external damage and use outside normal standards which alters its reliability". My equipment is perfectly kept and has never suffered any damage. Run away from Samsung, choose another manufacturer!

Ordered many things on the samsung.com website, because I worked there. But since I quit, I will never order from this site again. 50:50 chance in getting your order delivered at all or very late (like weeks). Go buy from Best Buy or Amazon if you need to buy their products.