Samsung

Samsung has multiple class action suits relating to their defective refrigerators. Despite this fact Samsung is still marketing and selling this defective product at deeply discounted prices. The customer service departments are disingenuous at best. This company needs to be held accountable.

Hi I bought a Samsung stove from home Depot 2 month ago there is a sharp metal on the back of stove couple times we had bleeding when we clean the stove I went back to home Depot they told me there's a part missing to cover the sharp part you have to contact Samsung and The screen some time is not showing anything I emailed a Samsung couple times they are ignoring me it's not fair to pay $1000 for damage stove I'm going to tell everyone at work and my community never buy anything from Samsung The customer service is zero never again.don't buy anything from Samsung they are useless

I ordered a appliance package when it arrived the panels for the fridge did not fit, the delivery guys tried and tried them reported that they were wrong. I called Samsung right away and they said sorry we will get them ordered and ship to you, well no they did not. They lied about that and lied when I ordered the range they add a set of pans to my order for free as a gift. Well I have gone back and forth between e-commerce and promotion about those. One dept say yes you get them the other days no. So that has still not gone nowhere. Then I'm asked for a serial number on the range and guess what there is none and I can not get no one to answer me on that. My suggestion is never to buy Samsung. Poor service and there products are probably just as poor. Spend your money elsewhere. I guess I will contact a lawyer about this. Fridge is useless without panels and no warranty without a serials number

I purchased the new Samsung S8 and unfortunately dropped it the first day and the back case shattered like it is made of glass. My suggestion to you is to be very careful with this phone and do not drop it. It is very slippery and where I bought it they did not have cases for it. Get a case first. It also crashed when Android started a new update. Since we can't take the battery out there was no way to turn it off. I tried everything the techs were telling me to try.

I'm reviewing the laptop section only, since I recently looked through most major manufacturers to keep current on laptops which just came out, and the specs.

I'm giving them a Meh, because:

1. Their specs did not list display resolutions for most laptops/netbooks
2. None of the laptops/netbooks screens were marked Glossy or Matte
3. Their market speak for features listed on specs pages insults your intelligence.
4. They changed their model names, again, so it's hard to see whats new, and whats not
5. Navigation was horrible - 3-4 clicks to get to specs
6. Overall virtually no useful information among the market-speak.
7. Some obvious mistakes like display sizes which don't exist: 15.3"

Overall the site feels detached from the tech department,
Which is disappointing for one of the top technology companies in the world.

Their products are great, innovation rate is awesome, world acclaimed quality, but the laptop site is grades behind Dell and Lenovo. Lots of room for improvement.

Fridge ice maker not working, microwave sometimes just works it's self. Washing machine flash red warning door not closed, but closed and locked. Dryer lint became visible mark on dry cloths.The oven never shut off after the set times running out. We have to unplug to reset.

Bought OLED 65" TV. Free mounting offered but the contractor (Angie) has sent people twice who would not work because their assistants did not turn up. On both occasions they wanted me to pay them privately. TV is malfunctioning from Day 1. I have had three hours of interrupted conversations on text and two hours on the phone - no solution. Even remote access and access on camera options set up by Samsung do not work. The latest message I got was 'call again' maybe you will get better technical support the next time!

From day one my new kitchen Samsung's side-by-side refrigerator has shut off without warning (goes to display mode as if it was still in store!). Samsung replaced the control board and it stopped doing it until it was out of warranty (after one year) but then it resumed going to the "FF" mode (shuts off all cooling functions). Have lost hundreds of dollars of food over the two years I've owned it. Bad customer service (they told me they were sorry about my experience;~( which perfectly matches their terrible appliance performance). Guess which brand my next fridge will NOT be?! Or any other electrical device!

I bought the newest Samsung laptop, Book 3, for 2600 dollars. The computer starts overheating and smoking, leaking acid. Customer service is horrible; they refused to do anything. I'm spending 4 every day with them no luck

Samsung galaxy s10+ works smoothly and very much like new. Have to get rid of it since no longer supported. Bought in summer 2020 and is now summer 2023. I paid for a top line phone for 3 years. Going back to apple at least they give you minimum 5 years updates. So much talk from corporate giants about being green but sewma like only green that interests them is money!

I bought a washing machine in May 2021. Since then our cloths smell bad. I called Samsung who sent 3 servicemen. Neither one of them were able to pin point the problem yet i was told by last technician he can't touch it just call samsumg. I have been calling and have even pin pointed the problem. Made a video and sent to samsung even then they neglect to do any thing. Problem is before wash you add Bleach, Liquid Soap and Softner as required.
This machine dispenses everything within first 2 minutes all together via water nozzle that sprays into compartment
Thus all gets mixed and does not do what its supposed to do.
The solution is simple but they don't want to touch it.
It's really frustrating

My z phone fold 3 developed an issue with the inner screen and battery. Repair was approved, went to authorized service. They fixed it. Samsung wouldn't allow the ticket to be closed so they could be paid. Repeated calls for assistance. Somehow, "disconnected accidently" on 3 separate occasions. Now phone is getting worse. I asked for something in writing to ensure that this time, it would be repaired or given a new phone. Response? Hung up on again. I am going back to Apple products. This company is horrible.

If you are looking to sit on hold for an hour and 40 min each time you need assistance then please choose Samsung. Oh, and they love to hang up after your rediculous wait times as well! So frustrated.

17 months is all this phone got me. $2000 YES TWO GRAND! And the phone only last 17 months! Black line down the center of the fold screen and unresponsive right side. What do I get? Sorry, it's only under a one year warranty. How do you know they're producing garbage products? They refuse to guarantee them long enough to be paid off. So disappointed, Samsung is not a quality product anymore.

The title says it all. Worst customer service and policies. Won't fix the broken ice maker (still in warranty) because there's dent on their flimsy stainless steel which is totally unrelated. OMG and how rude. Because of small dent all warranty is voided. So because the dent is so easy to make (just by touching the door) they now won't warranty any issues you may have with this cheap fridge. DONT BUY SAMSUNG if you want to save yourself some anxiety. Oh ya! The stove broke down immediately and services 4 times replacing same parts repeatedly. Problem still occurs.

I purchased a $2,000 refrigerator in July of 2017 loved the unit but three months later the unit quit working. We proceeded in November 2017 to either try and get it fixed or replaced but since no technicians are in our area we were told by Samsung to proceed with their one year free replacement warranty. It is now the middle of June 2018 and still no refund or any help from Samsung! They have had all documents and information from our end from the beginning but for some reason nothing is being done and no one knows what is going on! I call multiple times every week to get the same run around BS while still do not have a working refrigerator! I've never in all my years as a paying customer been treated like this! Myself and the rest of my family will never purchase another Samsung appliance ever again!