Samsung

I'm tired of being ripped off by companies giving my money to them and getting nothing back I have owned tvs tablets and phones also the new s23 ultra not to mention about the same thing as last few years with little upgrades here and there I will be switching to a different brand

I have bought many Samsung appliances. I recently purchased a microwave and it died. Customer service took 2 1/2 weeks to respond by sending a repair tech 150 miles to my home to fix it. A week later, on Christmas morning it died. I made multiple calls and sent emails. As of today, January 25,2024, it is not remedied. I am awaiting ANOTHER repair as they'd rather spend hundreds to repair than to replace. Most importantly, they could care less that a customer is without a microwave for several weeks. Never again.

Seriously just like the title says, they are horrible at standing behind their warranty. They refuse to acknowledge a ice maker problem that is wide spread and well known. Oops sorry your unit is out of range by one month so Im stuck with a 800 repair of my own on a fridge that is 2 years old. Not happy. I also have a dishwasher by the same company that is absolutely the worst dishwasher Ive ever had. Leaks water out a door seal to the point that if you have anything but a concrete floor you will destroy your flooring. Horrible appliances and worse customer service. Buy anything but samsung.

I accepted the Samsung patch & the phone stopped working. The supervisor said it must be hardware but it worked fine until patch. Not under warranty so they refuse to admit the problem or fix. Will never buy another Samsung product

Horrible customer support for poor products they sell in the US. My Samsung watch "S3 Frontier" cost almost $300 but just a little over a year later the battery failed, it stopped recharging, it showed full charge but I ran out of juice after 1 hour instead of 24-36 hours advertised. I contacted Samsung customer service and sent in the watch twice for repair and they refused to fix it blaming me for poor usage practice?!
A year after I bought it I had to trash the watch because Samsung will not support their product, there are no local watch stores that would touch it and you cant get the battery from Samsung - why? They want you buy a new watch! In other words this company makes products that last maybe a year and we all remember the exploding cellphone batteries just couple of years ago - terrible experience to avoid

Would give them 0 stars if I could. By far the worst customer service I have ever had to deal with. Roger from Samsung care is an absolute liar and scum. These guys won't accept their own receipt that they provided me. How ridiculous is that. Hung up on me called back, they don't have a manager apparently. Third fridge they sent me that doesn't work and I can't even get my money back. Stay away from Samsung products.

I purchased a Samsung refrigerator from a large box store the salesperson knew nothing or lied when I contacted Samsung the tech support knew even less and compounded the issue by telling me on 6 different occasions that the problem would be fixed 16 months later still no solution. I spent $3500. 00 on this fridge and it doesn't make enough ice in a 24 hour period for a family of three to each have a glass of ice. Valuable lesson learned Samsung is terrible and doesn't care about the customer just the money.

Purchased a $2000 Z fold 3. Within a few months the screen breaks along the fold. Normal daily use, I don't open and close more than you would expect. Samsung wont honor their warranty and ask for another $400 to repair the screen each time, no thanks. They get around the warranty by saying its external damage. A folding phone that breaks if you fold it. Have had so many Samsung products over the years, this will be the last one.

Ordered a refrigerator and they use XPO logistics to ship and install. After weeks of calls and trying to get my order xpo finally brings it and it's so badly dented in along front left side and door it was not usable! They you get stuck re ordering and wait time starts over from beginning but now your paying the bill for something you don't have and the warranty is running along with the return time if you ever get one that you can accept with out physical damage… now another one is sitting g at xpo hub and I'm told they have no delivery date available! Not acceptable business practice, I'm sorry I ever ordered from Samsung!

Phone stopped working after 3 months. Needed to have motherboard replaced. Was told by Samsung that it would take 3-5 days which ended up being 2 weeks with absolutely no communication or updates provided. I then received the phone back with further issues that have not been rectified. Samsung refuse to replace the device or provide a return authorisation for the retailer. Samsung customer service was abysmal. Nothing but insincere apologies and empty promises. Constantly fobbed off being told that a "case manager" would make contact which never happened. I still don't have a device that works as intended and Samsung refuses to remedy the problem.

Worst product. I have wasted my hard earn money on useless products. Will never purchase any product from Samsung. They don't repair product even in uner warranty. They blame customer only. Finally moving to other phone

Terrible service. Waiting for mobile more then one month even that Samsung has 50 millions devices in overstock. Pay a lot but not get any service. Better buy some other brand! Worst service in the Europe.

If I could give zero stars I would! Had a problem with my 5 month old refrigerator and their customer service was so unhelpful. Spent many hours on the phone for a two week period, trying to resolve and never did get it resolved. The part for a 5 month old refrigerator is no longer being made by Samsung, and they said there is nothing that they can do about it. Stay away from this company or buying anything from them.

Samsung.com makes promises they can't back up. They use "rebates" and "credits" as misdirection to cover up the real price of the item you are purchasing. I ended up paying hundreds more for the Galaxy s22 then if I just went into a phone store. I was promised bonus trade ins and credits that never came through. Customer service accused me of lying and said I needed to provide proof of an online promo. Pay close attention to the details. I will never purchase anything from Samsung.com again!

I bought a Samsung washer machine on November 2021, less than a year later, the door (top load) was not locking hence the cycle would not start. I called Samsung, got a representative from another country who wanted for me to do trouble shouting. A technician finally came, made an adjustment and told me that if it happened again, he would return and replace the door. Fast forward 2 and a half months later, the problem return and the company that Samsung sent wants to charge me $200 for labor and parts. Samsung's customer service is really bad, this company don't stand behind their products. If I could give a 0 review, I would.

2018 I purchased a Samsung appliance package. Appliance delivery was July 2018. November 2019 my ice make quit working. Assumed frozen up so reading directions it said to remove ice maker front. Myself and 2 other adults could not get it removed even after defrosting. January 2019 my microwave just quit for no reason. Called Samsung and of course warranty ran out so I was going to be out of pocket for service call and repair. On fixed income so I cannot afford. I'm 72 and have only owned 2 homes with Kenmore appliances and never in almost 50 years have had a service call. Never buy Samsung.

I would give zero stars if I could. Do not buy their washing machines! It rips clothes and cuts off sleeves! Please do not waste your money on Samsung appliances. I paid £429 for this washing machine, it's less than a year old and and it's been damaging the same amount of money in clothes for months. They expect you to pay upfront for an engineer to come look at the machine. If they can avoid finding fault with their machine then you've lost even more money having paid for the engineer. I hope that by writing this review I can save people their money. I'm letting all my friends and family know too.

There is no use and having a limited warranty with Samsung because they will fight you tooth and nail in order to have anything fixed. I ordered a new dishwasher range microwave and washer and dryer and two of them already have had issues within six months. I've had to call customer service over three times and they always have me on hold for over an hour. I tried to their text line too and all they say is it's user error and refuse to send anyone out.