Sammy DressReviews 6,937
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I love this site. The clothes are affordable and they are of good quality. When i had ordered mine it came in the mail within 2 weeks and i was exited. All of the things i had ordered where here. Customer service is great if you have any question they will answer it for you and make sure that you have a great experience shopping on their site.
I bought a jacket 4 months ago, and I'm still waiting for it. The contact person now is telling me that they lost it, but they will refund only half of the price and will not include shipping. Don´t buy from this site.
I have used this site on multiple occasions, and I have been pleased with every item i have bought. I live in Norway so it takes some time for the stuff to get here, but its worth the wait!
I found this site accidentally and was amazed by such vast stock of clothes, shoes and so on. I decided to order and I was very satisfied with the quality of the goods and service from the stuff of sammydress. I will definitely order more things from them.:-)
I was searching for a long time for good looking and different style clothes for good price and I found. Delivery is just in time as they say. I'm very happy costumer. Definitely gonna order more and more things from them. Thank you sammydress
I have been buying products from Sammy Dress and I really like it. The quality of the products is great and extremely cheap, also the customer service is helpful. I am definitely going to buy more products from them.
Very trustful website, the clothes are always the same in the picture, rapidly delivery and nice personal. This is my online Shop for now on!
Very good prices and high quality, so many options and offers. I love all the website!
It's a great place to order. I'm in Argentina and I have no problem receivign thier orders. Great quality, lovley stuff.
Bought a number of fabulous dresses from this website at fantastic prices. Originally apprehensive but when I received them I was shocked at how good they were for value. Fast shipping, Fantastic items, Happy Customer!
Got this lovely children's wrist watch in the post the other day and I am pleased with it; it is excellent value for money. It is in good working order and looks of reasonable quality - I bought it as a little stocking filler for my three year old son and I feel it will make an excellent first watch for him. Looks just like Disney's cars too so I know that he will recognise it and instantly love it!
I ordered a sweater-dress on October 2nd. On October 3rd they took my money and updated my order status to "shipped out", providing what seems to be a phony tracking number with no information as to the carrier. OVER SIX WEEKS later it has yet to arrive, and no response from my customer service inquiry. AVOID THIS SITE, it's BS.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have shipped it out, the package is on the way to your address, please kindly wait for more days about it.
This site is the worst I've ever experienced in my entire online-shopping life. I have yet to receive a reply from them. I bought two items on the 25th of September, 2013. They have only notified me that the item is out of stock AFTER I inquired about it, and why it took so long to ship out. They updated the order stating the first item was shipped out on October 5,2013, the second on October 7,2013. Until now I still haven't received the items.
I have bought an item from another site, some time in mid-October, and all of them have already arrived. I worry that they won't get here in time. If only they could refund my payment, that's all I'm asking for.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have shipped out all your items, they are on the way to your address, please kindly wait for more days about your order.
One star for the long long wait, much like all the other people on the site. I ordered a few pieces on September 19th. Some of them still have not been shipped out and it is November.
Customer service is worthless because they only email you once a day. Additionally, the staff canceled my order when I specifically have been asking for a few months WHEN THEY WILL BE SHIPPED. I'll get a few pieces and wait for a refund for those unavailable because it simply isn't worth communicating with this company
Never ordering from them again.
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you an email, and we will solve all the issues for you soon. Please kindly wait.
I placed my order on November 1st.
Their english, communication, customer service skills are both poor.
I ordered 7items at the same time. Next day my order status was update as processing. The order status hasnt still change, I sent out email on the 7th, they said we JUST CHECKED YOUR ORDER and 2of them are coming in on 24th and if I want to wait.
They didnt tell me if other items are available or they dont have them.
I needed more information. I just wrote them back i need to cancel my order becauae this is frustrating me.
They are cheap store i was excited to buy more in the future.
I need to cancel my order. I am not sure if they will refund my money or cheat.
Hope my experience with sammydress.com will be end soon without any dramas.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have arranged the refund for you, and our colleagues will refund you soon. Please kindly wait.
I ordered blazer order Nr. M************** but they still not send it out... I am very upset and do not recomend buy anything on this website, they are cheaters and do not answer on messages.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email, please kindly check your email about this, and we will gave you a solution soon.
Where is my order?! This is a terrible site. I wouldn't recommend it. My order is in forever "transit" status. Its more than a month now and the tracking number they provide is untrackable. This is a scam! Totally scam! I know I've purchased cheap and small amount of items just to try it but still, it's a money. I am not rich to throw away my money like that. I could really slap people behind this scam. GGGrrr!
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly tell us your order number or your email address, we will check it and solve all the issues for you soon.
I have both good and bad experience. You do get the stuff buy it takes FOREVER. For the price you are paying, they have good items. I am just not happy with the shipping price though.
I got an account just to talk about this site. My order number was MM************** and I made it on October 8th. It is still processing. It is absolutely unacceptable that the order has taken this long to process and has not even shipped. They promised that they would respond within 24 hours if you submit a ticket. I submitted one two days ago and haven't gotten a response. I even tried to call their call center and got a busy tone. I do not recommend this site at all. Stay far away!
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please kindly check your email and we will solve all the issues for you soon.
My experience with Sammydress has been both bad and good. I've placed about 6 orders since the beginning of this year, and most of them have reached me with no incident, although they DO take forever. I know some of that blame can be placed on customs holds and things like that, but Sammydress still has some responsibility. I have had items shipped to me in Canada from the UK in only 3 business days with standard and FREE shipping, so paying what I pay for Sammydress' shipping and having it take well over a month is a bit ridiculous. But for the most part I've been happy with what I've received.
The jewelry, which is mostly what I order, isn't fabulous quality. But it's about the same as Forever 21 or Claire's and it's about 1/4 of the price so I'm happy in that regard. I've gotten many pieces I love. Also a couple wonderful scarves.
The clothes are total hit and miss, and measurements won't help much to determine if it will actually fit or look like the picture. Some items have been immediately thrown in the garbage once I opened them, some I have loved. I try to only order items that are so cheap I won't care if I have to chalk it up to a loss.
I have had a situation where an item (a scarf) was missing from an order. After having to send both slips enclosed on the outside of the box, I was told that according to the ship weight all items had been shipped. I let them know the box did not look tampered with and regardless of what their shipping weight said, I did NOT receive that scarf... they asked if I wanted to pay the shipping cost again and have the scarf re-shipped to me. I firmly said that no, I would not. I want my money refunded OR I want the scarf shipped to me free of charge. To their credit, they shipped the scarf, and it did arrive fairly quickly. So quickly in fact that it made me wonder why everything I order from them can't get here that fast...
All in all... I've gotten some items I really like from there, and the customer service while not stellar, can come through but you have to have a bit of perserverance and bargaining skill. It's starting to feel like more hassle than it's worth and unless Sammydress can get their s*** together as far as shipping goes, I may not order again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.