The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I'm new on this web site so, please send any kind of information. Till today nothing i got this site and what is my tracking number please please tell what is going on... my email address is *******@yahoo.co.uk
Hello,
Im very disappoint because I did my order on thursday 31 November and Today is 9 November but I m not received my order I paid for it so I dont understdand this. Can you imagine how much I paid My order is MM**************. It s impossible for me to track ever my staff it s rusbish I hope to get my staff before chrismas!
I stumbled onto this site while web surfing for clothes and it almost seemed too good to be true since the clothes in the pics and shown on the models seemed way more expensive than the prices listed. Well I wish I would have gone with my instinct and not placed an order before reading reviews about this site. Funny thing is I went online and looked up reviews after I got my order and found just as many good reviews about sammydress as I found negative ones. All I can say is I got totally ripped off, their was no tracking number so I couldn't figure out exactly when my torder would get here and even though I knew it would be awhile since it was from China I ended up waiting a full month for three crappy shirts two which ended up being way too small and one that is only tolerable but so not worth $35 I paid for the whole order. I can get way better quality stuff at forever 21 for the same price and way faster shipping time. Why does this site scam so many people out of money again?
I want to start by thanking you for notifying us about the issue.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Sammydress has the cutest dresses and clothings, but god damn! Their shipping sucks $#*!! I ordered a dress from them back in August and I still haven't received anything. I've messaged them countless times, but all they ever say was that the item was on its way. Another time i messaged them, they said the dress was out of stock, but yet they still charged me for it! And then when I messaged them again, they said it's on its way but they dont know where the item is at! Yeah, I don't know what the heck is going on! I don't know if this website is a fraud or whatsoever, but DO NOT BUY ANYTHING FROM THEM BECAUSE YOU WILL NEVER RECEIVE THE STUFF THAT YOU ORDER! I'm not the only one with this problem, I have notice that a lot of people got cheated on too. SO PLEASE... PLEASE GO REPORT THIS WEBSITE "SAMMYDRESS.COM"... I know this problem didn't occur only to me but to a lot of people too. But to all you "NOO-B", I SWEAR TO GOD! Do not buy anything from them unless you want to get cheated! Because I don't know what freakin website charges you so $#*!in much but takes PASSED 4 months just to ship out your item!
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
This business is a joke. I placed an order and paid via PayPal, they did not send me any kind of email confirming my order or an ETA. I was suppose to get the products today according to their "express shipping" and I didn't get anything in the mail today. I was upset because I paid extra for them to be shipped faster so I called them and boy, their customer service is another story. First off, staffs barely speak English and was very very frustrating to communicate. A male picked up and asked for the order number which was never provided to begin with, I had to do some research thru PayPal receipt and called them back and they purposely wouldn't pick up the phone. I tried calling with different number and THEN they picked up. They told me that it hasn't been shipped because some of the items are out of stock. I gave them a fuss and they said they will ship it out today but I won't be getting it until next week. WHAT?! Then what was the point of paying extra for faster shipping?! Then they offered me a free watch. Are u kidding me? I told him I don't wear cheap watches and told them that I am going to report them to PayPal. They ended up refunding my money but it's really not worth the time and stress they put you through. Save yourself a headache and shop somewhere legit.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you.
SO... I am also someone who made an account with site jabber... to review this website.
SO... first off to the girls shopping online, the photos and the actual item is not the same! It's similar but the quality really suck... i spent $120 to order a broader range of products from them. (13) pretty affordable seeing shipping and insurance was added
My items included:
2 necklaces: felt like CHEAP (cheaper than Ardenes) plastic, gold looked like plastic
1 pair of earrings: cosmetic earrings, plastic and cheap looking
1 bracelet... THE WORST ITEM TO PURCHASE. Beads were cheap, held together with something slightly thicker than fishwire, hardware felt like cheap plastic as well
2 sweaters- 1. Really uncomfortable, LOOKS CHEAP, smaller than picture, brighter (red) than picture... dollar store clothing material (for real) 2. Looked OK, AFTER i altered it by cutting pieces off here and there, after 1 wash, sweater will be certified
4 scarves-THE ONLY THING THAT WAS ACCEPTABLE IN QUALITY
1 dress- way too short(&& IM ONLY 5' tall) the top part (2 tone dress) looked cheap and materian was stiff on a CHIFFON dress
1 t-shirt: silver turned out to look like chain mail, cheap rough materials used,
Bad experience, wont do it again...
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number, we will check it and solve all the issues for you soon.
So far I'm cool with them, ordered 125.00 dollars worth of items it took about 6 weeks for it to get here but I got it today (It's coming form China) DHL delivered it, customs had a hold, honestly, I'm happy with everything I received but I'm missing 3 items. The ones I wanted the most (of course) so I submitted a ticket on the sammy dress web site, lets see what happens... Ill update the review based on what happens with the ticket, So far I'm cool...
Ok I don't know what is going on with this website and their customer service (or lack there of) but I placed my order about a month ago and have yet to receive anything! It is so frustrated because you literally cannot get a hold of anyone! Their tracking number that they provide to you is totally fake so don't waste your time $#*!ing to FedEx or UPS because its not them thats the problem! I DO NOT RECOMMEND THIS SITE! THEY MAY LOOK GLITTERY AND GLAMOUROUS BUT MARK MY WORDS, YOU MIGHT NEVER RECEIVE YOUR ITEMS!
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly gave us your order number or your email address, we will check your order and solve all the issues for you soon.
M**************
I ordered a shirt and I haven't received it. It is been almost a month. I call them, I only hear the busy tune and never reach anyone.And also I cannot track the item.
VERY FRUSTRATING!
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have shipped it out in 10-Oct, the package number is N67625768405568.
Please kindly wait for more days about it.
I made and order in 23/10/2013 i paid the Expedited Rate Shipping to arrive in 5-7 days and 15 days have passed still my order is still in process if they ship the in 2-3 days it will come almost in a month... If i had paid the regular shipment when will the order would come in 2-3 months? Not worth the money... I paid 70$ and the 25$ are the shiping rates... I feel robbed... I want my money back...
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have full refund to you, please kindly check your account about this.
I placed an order on September 19 $40 something dollars M************** I didn't receive nothing I called, emailed, made a ticket made a complaint, contacted my post office and I'm still waiting, I don't recommend this website. Don't waste your money.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We will check your order and solve all the issues for you, please kindly check your account about this.
Order no: MM**************
The customer service is terrible. Placed an order on 10/18, two weeks later it's still processing. Submit a customer service ticket, which they say will get a response in just 24 hrs, and waited days to hear that nothing in my order is in stock. I replied asking how long it would take to fill the order then, and I'm still waiting for their reply. Just hoping I receive my order sometime in the next month, as I was hoping to wear one of the dresses home for Thanksgiving. Not sure I'll get it in time now. Maybe before Christmas...
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please kindly check your email about this.
"This website is a scam! BEWARE of the reviews! Companies can hire outside firms to leave positive comments on websites like this one so their company seems more reputable. If you read through the reviews it is very clearly written in similar formats and not really by someone who has shopped at the retailer.
The negative comments all have the same generated response from the company. The complaints are so different from the positive reviews, it is clear SammyDress hired a company to write thes reviews so BEWARE!
http://www.businessinsider.com/new-york-cracks-down-on-fake-yelp-reviews-2013-9"
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
All the reviews are from our customer, please kindly contact them about this.
I have had the most awful experience with this website. It already charged me for expedited shipping but when the delivery man came to my house he had asked me to pay another $27. After a month and a half I had finally received my purchase, but I refused to pay and therefore he left. I am not pleased at all, I wouldn't recommend this website to anyone. I am not sure on how to redeem my purchases without having to pay $50 just for shipping, handling and taxes..
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I paid for expedited shipping and it's still in processing mode and I paid the 22nd of october! And now I see all these bad reviews and I'm very nervous! There seems to be a pattern with paying and then being in a processing mode for a long time! :(
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly gave us your order number your email address, we will check it and solve all the issues for you soon.
Even with shipping, the items were still dirty cheap... if they ship... it's been a week and it's still in processing... I paid for shipping that was supposed to be quicker than that. As for what I've read on this page, when my items get here I sure hope they all get here, or I'm at least advised and refunded for the items missing. Not hopeful, but we will see I guess. They really shouldn't take payment until they are going to ship.
Order# MM**************
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you.
Made purchase a week ago, they charged my credit card within seconds but my order still says processing. Tried emailing them - no response! No shipped item, no $! Do not recommend! SCAM!
Order # MS**************
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have solved all the issues for you, please kindly check your account about this.
I ordered a t-shirt and a pair of leggings more than a month ago. I was hoping to receive my goods BEFORE my birthday. And now it's already been to late. I am very disappointed, since the shipping was expensive and clearly stated it would take only a couple of weeks. Not months. I am very displeased with this website at the moment, they have already taken the money out of my mothers credit card. And still, I have yet to receive my products. I was looking forward to this website, assuring my mother this would be an amazing experience. This site has disappointed me in various ways. Order No.: MS**************
Email: *******@yahoo.com
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have sent you an email, and we will solve all the issues for you soon.
I'm still waiting for my order as well and I paid for expedited shipping. MS************** is my order number. If someone could look into this that would be great.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have shipped it, the tracking number is 9705827961by DHL. Please kindly check it.
Hello, it has been over a month and order is still "processing"
Sammydress reps seem to respond faster on here then their email support.
Order number: MM**************
Please assist on this order.
Have ordered from them once in past and it went fine.
Just hoping this gets shipped soon.
EDIT: They did end up shipping. Thanks
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have sent you an email, and we will solve all the issues for you soon.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please kindly check your email, and we will solve all the issues for you.