Sammy DressReviews 6,937
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered a pair of shoes 3 weeks plus ago. The website is still showing my order status as "processing". I have tried contacting them via phone numerous times, but it would ring then give a dial tone. Then I tried submitting tickets ( and may I add... 3 times!) and neither of them had a response. Communication is horrible! I am moving in a couple of weeks, and I just want to receive my things, or get a refund! I haven't any money to waste. P.S. Shipping is so darn expansive!
Although it only took 2 weeks for my order to get here, i was very disappointed with the quality and the customer service. I get the fact that "You get what you paid for", but the fact that some items i ordered did not look anything like the picture really frustrated me. I am a first time customer too. And to make matter worse, I lost THREE items! I ordered 11 in total, and only received 8. I've tried calling DHL and they told me there's nothing else under my name. Then I have tried calling them with the USA number they have provided and only got a busy tone every time I've tried calling. I even emailed them three times and still have not gotten any response. Hopefully after reading this message someone will contact me back.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly gave us your order numer or your email address, we will check it and solve all the issues for you soon.
I ordered on 10/4 its almost been a month and its still processing. Not sure what the deal is yet but I will start to take action soon if its not resolved.
Order: M**************
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have solved all the issues for you, please kindly check your account about this.
I ordered three items, I waited a few weeks for my tracking order which never arrived, upon sending two emails to customer service they informed me the reason they hadn't sent me a tracking number is because they hadn't shipped my items, due to the fact that the ones I had already purchased were now out of stock. They charged me for items I wasn't going to receive. I am most dissatisfied with my experience at sammydress.com and will not be a returning customer.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have refunded to you, please kindly check your account about this.
I CANNOT TELL YOU HOW UPSET I AM WITH THIS WEBSITE! I'm dsgustedddd... I place an order SINCE SEPTEMBER 20 and yet to recieve my order. My tracking number does not work and their reps keep telling me have patience, but I WILL DESTROY THIS SITE REPUTATION IF I DO NOT RECIEVE MY ORDER SOON...
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have shipped it out, the package number is CN67606804189800, it's on the way to your address, please kindly wait for more days about it.
I ordered a pair of shoes and a purse on 10/20/2013 and I even bought the shipping that stated it would ship within 3-5 business days. They took the money out of my bank and my order says "processing". I emailed them and nothing has been sent back to me. Here's my order number M************** and my email address is *******@aol.com
I'm very displeased with this site and I don't plan on ordering anything after I get this next order.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
About your order, we will solve all the issues in three working days. Please kindly check your account about this.
As I placed two orders one on the 24th of Oct MM************** and the other one on the 28th MM************** and paid for extra shipping in order to receive the items in 3 to 5 business days. They emailed me after 12 days and told me they refund my money and cancelled both of my orders when I was expecting it to arrive. This was my first time shopping with Sammy dresses and I have had the worst experience ever. This website is scam and nothing else. Never going to shop with them ever again. Don't recommend it. Worst online shopping website EVER!
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We have checked your order, and will solve all the issues for you in three working days, please kindly check your account about this.
Since I placed my order I have not been able to reach anyone at the customer service number that I am convinced do not work nor has anyone responded to my ticket request. I am afraid I been scammed.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
MM************** did not receive product and paid for expedited shipping! Live chat stop responding after asking about my order. No response from company! Calling attorney! Beware!
MM************** LIARS! NO ACCOUNT, NO RESOLUTION! BUT YOU HAVE MESSED WITH THE RIGHT ONE THIS TIME! LOOK OUT SAMMYDRESS.COM ON CNN NEWS VERY SOON!
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Regarding your order, we have solved all the issues for you, please kindly check your account about this.
MM**************, MM**************, MM**************. I'v ordered theese and after 10 days it is not even dispatched...; s (*******@gmail.com)
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your orders, we have solved all the issues for you, please kindly check your account about this.
Every time i get my package, i always feel amazing. I think i'm in love with this site.
I am very upset with the shipping process. It's been almost a month and I have not yet received anything. I think that they have bad service.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly tell us your order number or your email address, we will check it and solve all the issues for you soon.
I Can honestly say I liked the site at first for very cheap clothing. BUT I AM VERY UPSET THAT IT HAS NOT ARRIVED I ORDERED A PAIR OF SHOES AND A PURSE ON 10-03-2013 TO BE HERE BEFORE HOLLOWEEN AND TODAY IS 10-29-2013 AND STILL NOTHING! I LIVE IN DC SO I GUESS IT WOULD TAKE A WHILE BUT I EXPECTED TO WEAR THE SHOES ON HOLLOWEEN AND I GUESS I WONT BE DUE TO THE SHIPPING BULL$#*! THANKS ALOT SAMMY! Please contact me *******@yahoo.com My order number is M************** :(
Thank you for taking your time to write your review. We really appreciate the feedback.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have shipped out, the package numbers are FHCYW00233014and FHCYW00269278, they are on the way to your address, please kindly wait for more days about it.
I ordered several products from sammydress.com. They are were wonderful and much prettier in person. I received person help from Sammydress and they were very friendly. Thanks for having such great products at an affordable price.
The dress i bought from this site was so cute, i even ca not wait to wear it.So nice.
I enjoyed my experience shopping at sammydress.com. I ordered two dresses and a top, which although they took a while to get to my country, Brasil ( maybe because I chose the least expensive shipping), everything was exactly what I thought it would be. They looked pretty much like the pictures on the website and fitted me perfectly. I chose the size based on the size chart that comes with the description of the product. For the price, I would say I definitely recommend it.
I ordered a pair of boots 3weeks ago an still waiting they took the money strate out my bank i hope this is not a skam as i am very looking forward to them comming they r a crimbo prezzy an want them so bad they look like a good site an if they come i will be ordering from them again please can some one post the phone number for the site as i can not find it an have not recived a email when i write to them thanks
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
They always ship within the time specified and their products are of great quality! It's a great deal :) Also, they respond quickly and are very nice.
After one and a half month I checked if my ordered was about to arrive (because I live in south america), and found out they had not even shipped it yet! They said they could ship it on november 3, when I ordered it on september 3! I am very disappointed! I said I wanted the refund, what they did, but it's not ok to just give a refund after two months, when I was waiting for my items to arrive and trusted the store, putting my money there for no use! Very bad.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I'm very happy with sammydress.com! When I took contact with them they were very fast to respond and gave me really good service and uppdates about my order!
Remember if you order a very popular product it might take longer time, but I think it's worth it when they have such good prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your important feedback and for letting us about your experience with us.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have full refunded to you, please kindly check your account about this.