The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I recently bought a jacket from sammydress and some accessories a while ago. They all were as shown! I really recommend this site!
Okay so I started off by ordering my orders on 18/10/2013 and it was shipped on 21/10/2013 however, until now, i havent received any of my items yet! I emailed them several times but no answer but they keep messaging me their ads like huh? Their costumer service is horrible, such as shipping. Its like my items will never arrive, and it was supposed to be a birthday present for my friend but, her birthday has just passed and i havent received my items yet. Disappointed, a lot.
Order number: M**************
Please email me regarding my items: *******@yahoo.com
I bought couple of items from Sammydress.com: a dress, jacket and a sweater.
The dress is really nice (bodycon dress). Material is thick and elastic, good quality. One small remark is that you should buy one size bigger since their sizes are chineese, so if is not one sie only, buy a bigger size.
The shipping was ok, lil bit expencive the dhl express, but I guess is ok if u want the items to be shipped fast.
I ordered some clothes! And they are a store that have some beautifull things! I love this store! Hope still buy in the store!
I ordered a dress from sammydress end of sept 2013 and got an email saying one of my orders was not conpleted so I just left it at that. Then I got another email on oct 7 saying my order had been shipped. It is now nov 12 and im still waiting for my order... never again will I shop at sammydress again!
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, and we will solve all the issues for you soon.
I love shopping at sammydress.com. It offers a variety of fashionable clothes with a very cheap price. They are also efficient in shipping your orders, and the customer service is great. They've responded to my tickets and questions appropriately and quickly. I'll totally recommend this site.
Minha experiência em sammydress foi muito boa, é um site muito bem organizado, com preços ótimos! Sempre responderam as minhas dúvidas com rapidez e clareza. Recomendo.
Sammydress.com offers a lot of variety in the products they sell. There are a lot of good deals, and it's an easy way to get Asian fashion where you live. Of course, the shipping does take longer, but the product and price versus what you would get it at in the States is a lot less. I recommend anybody (with patience) to try out Sammydress.com^^
I purchase $100 worth of items and I love it. Everything looks great and I will definitely purchase again from this website. The only thing I didn't like was the size. The size of the clothing is smaller than I hope but because I'm x-small anyway everything works.
"Gostaria de dizer que é um site excelente para compras, os preços são maravilhosos. Amo este site, compro todo mês, entendo que as compras demoram um pouco para chegar pois a distância de onde as mercadorias são confeccionadas e para onde elas vem é bem longe. Por isso só tenho elogios deste site, já adquiri cerca de 30 itens e todos estão de acordo com as imagens e descrições do mesmo. Amooooooo este site!
I would say that is a great site to shop, the prices are wonderful. Love this site, I buy every month, understand that shopping take a while to arrive because the distance azs where goods are made? And where they come quite far. So I have only praise this site, already got about 30 items and all are consistent with the images and descriptions of the same. Looooooved this site!"
First off, let me say that shipping is a huge concern when it comes to buying from China. I've tried a couple wholesalers out and SammyDress has been the most time efficient shipping my item out the fastest. Second, what you see is what you get, or in my case."better." I received the white bandage dress and it actually looked better in person. I also received 2 black dresses that were quite beautiful also. I can't wait on my black embellished bandage dresses coming soon! I have high hopes for them and I'm sure SammyDress won't let me down! I definitely recommend this site! They also have such a variety and their prices are unbeatable.
I have only received one of three orders so far, but that first order was even more than I was expecting! I can't wait to receive my other orders! I just wish I didn't have to wait so long for the packages to arrive. :/
This website is super attractive. I love shopping on this site for gifts and/or personal items to use. It's really affordable and the service is awesome. Can't wait to make another order soon. 10 star rating.
Sammydress.com is the only website and online shop that whatever I buy, suits me perfectly. I am based in the US and happy to have encountered this website since everything here fits me perfectly because I am also Asian.:)
All the items are soooo nice and worth it. So cheap too! I found some stuff exactly the same that you can see in Lookbookstore.com but waaay cheaper! I give them 4 stars because the shipping takes a looooong time though. And they should improve on the "ships in 24hrs" sign because it really doesn't work that way. I ordered a bunch of 24hrs but they didn't ship it asap. So I guess that's the only thing they should improve on.
But so far so good. This has been my 83rd items purchased to them and all of it is for personal use. I love the accessories, I love the clothes, I love the shoes! And definitely the style is so me! Thank you sammydress. Keep it up and improve on the areas you are bad at. But everytime I receive the items, it's really worth the wait. Good quality, brand new, and same as how it looks on the picture.
sammydress.com has become one of my favorite online stores to shop. Not only do they have the cutest clothes and accessories, but the prices cannot be beat! I have ordered many times from this site and will definitely continue to do so!
I love the improvements for the user that they continually update. The newest is collecting S points, which can, in return, be redeemed for dollars off your purchase!
Shipping time does take a while (up to 2 weeks), but it is so worth it!
I am so glad I found sammydress! :)
I'm really happy with my order with sammydress, I bought a pair of boots and they are the best boots I've never bought and the shipping was very fast. I will buy more things from this web.
I had the best experience from Sammydress. It's based out of China, so many orders have to go through customs and that does take time. However Samydress customer service was quite nice and responded quickly whenever I had a concern.
The products they sell on their website are amazing, cheap, beautiful and trendy. Will return to purchase more from them.
Bought a few necklaces and a belt from this site. Everything came exactly as described, good quality and in good condition. Delivery was a bit slow (three weeks), but all in all a great purchase. I will be shopping at sammydress again.
I ordered a nice swan sweater chain from SammyDress. As promised on the site, I received my package within 30 business days. The price was so low as compared to other sites. When I received my order, I realized that it is of excellent quality! The product is exactly like it looks like on the website! I am really happy that I ordered it.
My order was shipped all the way to the caribbean and it took a reasonable amount of time, i loved all my items and received all 19 of them i was very happy with the overall experience and will definitely order again.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, our colleagues have sent you an email, please kindly check your email about this.