The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I love sammydress products are of good quality, cheap super nice and also definitely I'll keep buying there.
When I first access Sammy Dress website, I couldn't believe because they sell such beautiful things for a really good price. My first purchase was a shirt and a headband, and I like them very much. They came very well packed and are very well made.
The communication with the support team is fast and eficient (I choose something that wasn't avaiable anymore, they contacted me and made the refund very quickly, in my credit card). They provide you a tracking number so you can check your order, this is very good.
I enjoyed my experience at Sammy Dress so much that I've already bought again for myself and took the opportunity to buy all my family christmas gifts! I'm sure they are going to love, just as much as me!
I love sammydress for its wide range of options when it comes to fashion, you can find the latest trends on there in many variations and get them super cheap. I think they offer me excellent service. I have made three orders so far, and I have received them in a reasonable time my favourite part of sammydress is the free shipping section check it out.
I first ordered at Sammydress.com on the 24th of October. I made an order of approx. 71 euros (with shipping costs, tracking number and insurance about 117 euros). Obviously the shipping fee was expensive, but I chose expedited shipping since I couldn't wait for my items.
It came with DHL and I had to pay another 20 euro for customs. In Belgium when buying items from outside Europe with a value over 22euros, you will always have to pay something extra. So people who complain about unexpected fees should have done more research.
Anyway, before it arrived Sammydress warned me that 4 items out of 17, were not in stock and gave me the choice to wait or to get a refund. I chose to wait and am anxious to get my other items. Communication was very ok. They responded quickly, maybe not within 24hours but remember we are in different time zones. I paid a total of 137 euro including customs etc. for 17 items. Which is an average of 8 euros per item (6 dresses, leggings, sweater,...) In the meantime I've already placed 2 other orders.
Nobody asked me to write this review, I just wanted to get some sincere reviews out there. The clothes I got from sammydress are a perfect fit for me, but I am small and skinny with Asian roots. I prefer buying from them because European sizes are way to big sometimes. Always keep a measuring tape close before buying. The quality was very good. Sometimes a few loose threads, but look at the price! In my experience in local clothing stores that happens as well and you have to pay much more. Remember patience is a virtue if you choose flat rate shipping. Sammydress is definitely legit and I love shopping on their website!
I ordered my stuff a while ago and it is still processing! I needed my stuff to be shipped out quickly! I chose the 3-5 business days and it has past that already and they are still not shipped! My order number M**************. TERRIBLE service! Help! What should i do!
I hope there is a way so we can put them all to jail. I will search what is the best thing do to, so we can stop those scam online shop like this! Luckily i've cancelled my payment to westren union before they get my money..
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I like the clothes on this side
They have such cute dresses, good quality and are also cheap
I love the clothes from sammy dress, i'm quite new to online shopping but so far it has been good. It's affordable and i enjoy the shopping experience. I'll shop again definitely.
Worst website & customer service EVER! And the "US" number they have listed on their website for 24/7 service doesn't even work. Don't be scammed by these people!
They sold me stuff they don't even have in stock and I had to follow up for my order to find out it won't be in for another month, then shipping will take a month. Now I'm having to go through a credit card dispute because I thought I was getting a good deal! Don't fall for it!
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly gave us your order number or your email address, we will check it and gave you a solution soon.
I love the stuff they have for sale on this site! Great quality for a cheap price. You can't get much better then that! I highly recommend this site! LOVE IT! <3
I am very happy and impressed with my purchase so far! I bought i few items from sammydrees and everything what i got its just how i saw in the pictures on the website this is my second order from sammy dress and i am really happy.
I very happy to be Sammydress customer. I had order through their website, the cloths are different and cheap. And I bought many jewelry, and accessories it so beautiful and shipping free the price is super cheap. Also their customer service is super fast either email or call what convenience for you... I highly recommend to visit their web site and find out more. However I am waiting for my Jacket arrive the style is beautiful and elegant, I will let every one knows how it looks because It only $19 CAN. But it looks expensive on the picture. Every one order must know that the time frame for shipping about a month because their stuff order from china and shipping cheapest and their are whole sale also, it worth for waiting.
I did my first order on 6. 11. 13 and I also have pay'd for it.And I discovered myself few days ago that one item I ordered is out of stock. Nobody on the site did not inform me. I found Out like this.On the oder it is still written that processing. But I am really pissed off. Because I am trying to find some answers about my order and nobody's giving me them. I got one answer that the item is not gonna be in stock anymore but right after that when I mentioned that I have allready pay'd for it and ordered it they canceled the conversation and thats it. Im so disappointed about the service. How long are they gonna be processing it? Usually on normal sites they are informing that ordered item is out of stock that I should replace it whit other item what is also a normal thing to do! I really hope this deal is not gonna end As I think it is! Right now I really do not recommend this site for ordering! My order MM**************.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
So far I had 4 orders on this website. One order was delayed and it arrived after about 2 months. But it arrived, so it was all cool. They have very good and cheap products, with quality material, which is a rare thing to find on online shopping: quality and price! Every order is packed in some kind of vacuumed bags, which is an awesome thing. I must say that I'm very satisfied with all their products so far. Shipping was a bit of an issue, but that's all good as long as my orders arrive. I give them five stars cause they really deserve it.
I bought some pieces of jewelry from Sammydress. I was very pleased with my purchase not only was all the pieces exactly as represented on the site but the delivery time was great! I got my things in 2 weeks using the least costly flat rate shipping. I would order again and recommend site to others.
Ordered on 11/03, credit card was charged immediately, and order has been "processing" ever since. Tried to message customer support, and never got a reply. Order number MM**************. First and last experience with this company. Very disappointed. Terrible customer service.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have sent you an email, please kindly check it and we will gave you a solution soon.
I recently ordered my dress from sammydress.com and I was extremely impressed with quality of my dress. It fits well and is well made. I did select the free shipping option so it did take a while to arrive but it did come in the time as stated on the site. ( I live in Canada.) I did contact customer service with questions and they were prompt and courteous. The prices and selection are great and I will continue to order from this site.
I really hate the customer service on this site... I placed an order on Sunday and I have been emailing everyday since to find out about my order... I had to pay for shipping which it says its free and I also have tried the live chat... I dont understand how these people say they have gotten their stuff and its alot more people on other sites besides this one who have said they havent besides me... I rate this site very poor...
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
They have awesome products! His prices are low but the quality is high. I recommend this site if you want some nice clothes.
I just got in the mail yesterday, my second purchase, and I love it! They have really nice quality for their low prices, it's really surprising.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have sent you an email, please kindly check your email, and we will gave you a solution soon.