Sammy DressReviews 6,937
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I bought a really nice handbag, great color, can suit with everything and really usefull for day and night!
My order number is MS************** and i got 3-5 shipping business days. I ordered a dress and shoes for a wedding this saturday and today is monday and it is still processing. If i dont get this dress i will be in a lot of trouble because i am a braidsmaid in this wedding.
Would not order again! I have emailed customer support twice and they have not responded. Will be filing complaint to PayPal to get my money back.
DONT WASTE YOUR TIME OR MONEY!
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I've ordered from the site twice, and fully intend to again. Of course, given that it is shipping from overseas, the shipping takes a while, but I've been happy with the majority of what I've received (some things have run a bit small, but I've just given them to my younger sister haha).
I love Sammy dress there my go to web site for anything from kid’s clothes to things in my home! I love there shoe selection and there clothes I think were made just for me! I love the bags and really have no complaints! I don’t mind the wait for my items because I do realize that they are coming from overseas so I would give this site not 5 thumbs but 10!
. Missing Item
Missing one item from my shipped order and I have written to them to inquire. They advertise that they respond to a "ticket" (concerns/complaint) within 24 hours. This is false, they haven't replied to me for 36 hours now.
2. Not all products received are the same as pictured on site
I'm not one to complain as I understand that products can look different online than in person but more than one product was so different that it was clearly another product altogether, why? Think you can replace "similar" products with what clients order. This is so wrong for a business to do. I am especially talking about any lingerie products.
3. There is a "smell" to some products, the smell of strong chemical odors which was on my purse I bought. It is difficult to get rid of and consumed my entire room to smell like it.
Considering the cheap price, it is not a bad deal in SOME cases. People should be aware that they may be charged a duty and tax fee on items. My order which cost $142 CANADIAN cost me $36 in duties and taxes. By the time you take into consideration the shipping and taxes fees, the amount you are saving is not enough to justify the poor quality and service received.
I really wanted to like the site and order more, however this experience has left a sour taste in my mouth. I am not one to write reviews but I want to warn all the people out there of my experience and what you can expect.
I have written some reviews on their site but they have not shown up yet, probably because not all my reviews are 4-5 stars, doesn't it seem a bit suspicious there isn't any ratings for 1-3 stars? I am assuming the low rated reviews will be deleted or blocked. "
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Regarding your order, we have sent you an email, please kindly check it and we will gave you a solution about your order soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
100% would not recommend. The quality of their clothes suck and most of them don't even completely match how it looks in the picture. It takes months for you to get your items and when it comes to prices, it's not even that cheap once you add the shipping cost. So you just ending up paying for cheap quality items at an expensive price.
******* thumbs down for this website.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you.
Very very good site, I have shopped there several time, they're very professional, the shipping does take time, but it's normal, and they have a free shipping option, which is awesome (: I love this site, and I totally recommend it
I would not trust this site! I ordered from them on September 25th, 2013 & today is now November 17th & I still haven't received my package! I submitted a trouble ticket, after emailing me a couple times they suddenly closed my ticket & I can no longer email them. So I submitted another ticket & they will not email me back! It is unreliable & you will not get what you order! Don't waste your money!
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and gave you a solution soon.
Ho comprato tantissime volte presso sammydress, e mi sono trovata sempre bene, i prodotti sono sempre arrivati, anche se con un pò di attesa, ma erano tutti in perfette condizioni e con un buon rapporto qualità prezzo.
Consiglio di comprarci almeno una volta.
I found this site recently and decided to buy a dress for my graduation ceremony, the best thing i could do! The dress is totally gorgeus, high quality and cheap! It came in perfect conditions, I will be buying there again <3
I personally have had very good experiences with Sammy Dress from the products to the pricing to the customer service. I know most things ship from overseas, so it takes about a month at the most to get to where I am, but it's totally worth the wait. The quality of the items I've bought (clothing and jewelry so far) are great, wonderful for the price. The actual clothing runs a bit small, but it's not too bad. I'd recommend this site to a friend who is looking for fashionable clothing and jewelry for a reasonable price.
All the items I ordered were as described and they fit me perfectly. Their customer support is amazing and they really want to help you out if you have any questions or problems. I will definitely keep on ordering from them. Highly recommended site! I love it!
The products are so fashionable and very affordable. The customer service is amazing. They always reply in a small amount of time.
Estou tao feliz por ter conhecido o site sammy dress,
Um site que nao tem igual, la vc encontra todo tipo de ropa para todos gostos
Roupas de boa qualidade, roupas da moda
Para voçe que quer trocar apenas o seu guarda roupa ou mesmo para revender para as amigas
Parabens sammy tudo de bom
Great website and I have nothing to complain, only praise. I received the product very fast and are all of high quality. It's a super reliable site
I have been waiting for 2 weeks for my purchase (order #: M**************). The first time I used Sammy Dress I was completely happy with everything including the product and the prompt shipping. This time around I have not been able to figure out where my package is. I submitted a trouble ticket and did not recieve ANY form of communication. My ticket was closed without a word from anyone. I then decided to use their live chat session to get some more answers. I was told this time I had to PAY for a tracking number in which the first time I bought from Sammy Dress I did not have to. They also told me that it would be over 25 days for my package when it prompts me that it will take 7-25 days to be shipped when I purchased! While trying to understand what the different in my past order and my current my live chat session was disconnected. I thought it may have been my computer but NO. They had gone offline. NO warning about the fact that "it was quitting time" or anything. If you have a live chat session on your website you should probably put your hours on it to let customers know that its not a 24 hours service. Very disappointing. I also find it utterly off putting that regardless of not buying the tracking option that even the website cannot find my order. Shouldn't they have a clue of where their shipment is for their customers?
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, our colleagues have sent you an email, and we will solve all the issues for you soon.
Hello.
My order MM************** has not come for about 40 days. In the tracking system it says "in transit" for more than a month. I know from my previous orders the shipping time from china is apr. A month at worst. Please check and confirm.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, our colleagues have sent you an email, please kindly check it and we will gave you a solution soon.
I would recommend Sammydress as a Safe Site to Buy, I bought a Feaw Clothes and Beauty Products from them and all of them were a Good Price and Quality.
MY teenage daughter put me on to this site several months ago and I just love it. I have recommend it to all my friends and family. I myself have placed about 1 order a month sense finding it. Love it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
For we have not shipped your order in time, we will full refund to you, please kindly buy the items you want in your local market.