Order a Pair of shoes, Why oh why did i not read these comments first!
Customer Service is non existent! Shocking. I will be reporting this website
I order 3 of Love Pink sweat out fits. They are not what they said at all. I cant find out how to send them back. If anyone knows please let me know
Dear shirley,
Thank you your feedback.
Thank your for your message.
We wish to apologize for any inconvenience.
Please check our return policy: http://www.sammydress.com/m-article-id-16.htm
It is the customer’s responsible to cover the return shipping fee and it is not refundable.
In order to resolve this issue in a better way, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I love this website! I've gotten a lot of things at the same time for pretty cheap! Plus, they ship your entire order in the same package!
Where is my order? They said its already shipped out its been more than 1 month. Im still waiting for them to send the order... 0 rating...
I usually wear L but ordered XL. It took 2 months to arrive. The shirt is narrow in arms. I contacted Customer service 2 times, no response.
Great website and I have nothing to complain, only praise. I received the product very fast and are all of high quality. It's a super reliable site
I am sooooooo upset
I orderd it long long back and it was shipped 27 days before whats rong with you people,., why are you taking these many days to deliver the package... never ever order any from this website
Tooooo bad., i tried calling to custmr care but it showz busy always... im so pissd off
This my order number M**************
Reply me ASAP... u people mentiond its jus gonna take 10-20 days to deliver,, why are u doing this... this is my last time placing order through ur website
I suggst not to buy through this website it stinks
Dear Neeraja r.
We're extremely grateful for your constructive feedback.
I want to start off by apologizing unreservedly for the shipping issue.
Please kindly check your order http://user.sammydress.com/m-users-a-orderinfo-n-M1509061940170557.htm?type=1
Please kindly confirm whether your shipping address is correct, we shipped your order out on August 17th.
We note that you did not request a tracking No. During the order checkout stage, therefore we are unable to track the progress/location of the order for you.
Because it is an unregistered parcel, it might be slower than other shipping methods.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
My clothing order of $190 never arrived :( This is really upsetting and hope they can do something about this.
Dear Customer,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
For more details about shipping, please see here: http://www.sammydress.com/m-article-id-39.htm.
We offer a 3 months warranty for the delivery issue. Your order has passed almost one year now.
For more details, please contact us on our support center with your correct order number.
Thank you for your cooperation.
Sammydress Customer Service Center
"Great service! I find everything I need at a great price. Most definitely will recommend this site to anyone."
Placed an order on November 21,2014, and they sent me an email with a tracking number that goes nowhere.
I had a good experience with Sammy dress and I like their app. Shipment was quicker than expected :)
Sammy dresses is an awesome site that sells good quality items for amazing prices. I absolutely love this site!
Customer service are great and all the items are very nice. I will recommend to my friends about sammy
I ordered a wig didn't arrive in color ordered cheap poorly made awful quality. Never order from them again
Dear Vera,
Thank you for your message.
We are regretful that the product did not meet your expectation.
We would like to assist you in the whole issue. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I love shopping at Sammy Dress. Their products are cheap and stylish! Placing an order is easy and quick!
I am very satisfied with Sammy Dress. The quality of their products are great and the shipping is fast.
I love buying in SammyDress because price is low, quality of products are high and delivery is fast. I already bought 3 times in SammyDress, never desapointed me. I recomend this site.
I Had a very good experience I got all of my order and everything was on time I had problems with some of the clothing sizes but I always have trouble with that since i'm so small
Don't buy anything from this retailer, Sammy Dress. They also have another website www.rosewholesale.com... they got the worst customers service ever. I ordered (Aug 20) like 23 items from them and after 20 days (9/10) I sent them an email regards to my shipment. They told me 1 item was not able so they couldn't ship out my order. They failed to notify me during those 20 days & just sat on my order. If I didn't inquire about my order they would ignored it. Any smart merchant would send out the available items and sent an email about their the status of the order. So I told them to send what they have & with a tracking number. After 10 days (9/20), I was still waiting for my email to track my order. I was getting very frustrated at this point. Just when I decided to cancel my order. I got an email (9/25) 15 days later that they ship out 1 item that they stated was unvailable. I thought there must be some mistake. They told me it was not available, but they're shipping it to me. What about the other 21 items that they say were available? Why aren't they shipping those? That was odd. When my package finally came... I was expecting a big box, but all I got was 1 black dress. I waited 44 days to get 1 item? On top of that the dress wasn't even a dress... it was a shirt. I was beyond furious. I called up my credit card company and they took care of the matter for me so I wouldn't have to deal with them. DON'T ORDER ANYTHING FROM THEM! Save yourself the headache and frustration."
Overview
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.