Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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First thank you for invite me to give me opinion. This is my first time buying cloth from sammydress and I really like the styles that you guys offering in the website. The only thing I did not like that you one of the time was showing in the website and it was not in the storage. So I would appreciate it if next time buy cloth to have the item available first before showing it to customers. Regarding the customer service they were helpful and answering all my complains in short time. And I am looking to buy more from samy dress
Purtroppo non mi è stata recapitata tutta la merce ordinata e non ho ottenuto alcun rimborso. Inoltre il materiale di alcuni capi era veramente scadente.
I have made two orders from Sammy Dress - I am always impressed by the quality of product and the excellent service i receive. The customer service help desk is excellent, prompt and very very helpful. I will definitely be making more orders from Sammydress and I recommend the website to all my friends
I bought 2 dresses in 2 different orders and then read the reviews after and was scared things would go wrong. However, I had a pleasant experience. My orders shipped within 3 days of purchasing them and I received the dresses in about 3 weeks. I see everyone complaining that the package takes a long time to receive, and yes it does. BUT the company warns you it will take a while, but the wait is worth it. The dresses were a bit too short but I wear them as big shirts with my leggings. They were a cheap price and I am very happy with the quality and service.
My order is not delivered yet, so I don't know whether I like it or not. However, I'm really really satisfied with customer service :)
I recommend this store... my items were the same i ordered and same as photos... and costumer service was very helpful and response fast
"ive ordered a few times so i know that they take forever to get ur items to you i dont have an issue with the wait. I like the quality of the clothes but they dont really last. Although i will say ive order a few shoes from sammydress and i love love love them!"
I'm so glad I found this website! It's so fun to browse through. Everything is fashionable and a great price.
The customer service I recieved from Sammy Dress exceeded my expectations from this company. I had ordered a dress that I did not recieve for over a month so I sent in a support ticket and actually recieved a very fas reply. The person was very helpful. My dress had went on back order but once it was restocked I recieved my dress pretty quick. I wasn't overly satisfied with the dress. It was a little more cheaply made than I thought it would be and it was really short. But overall I would order from this company again. A friend of mine ordered some clothing from this site and she liked her stuff so I'm willing to try it again.
Perfect and easy way to get you close to the fashion goods, for the cheap money...
The worst experience ever! They still ought me money!
I ordered from this site, and I'm very happy with the service I got, even if my items were out of stock. I opened a ticket a week after ordering and they told me they needed to replace my item because they no longer made it. Very easy switch and now I'm just waiting on my shipment. It's overseas guys, you're going to wait... for a while - at least a month. A good thing to do before you order is to open up a live chat and give them the item numbers and ask if they are in stock. I did this and was told it'd ship out the next day. You just have to be patient.
Great merchandise and amazing customer care. Their cloths are in high demand since they sell retail and wholesale so be patient you will get your package. It is well worth the wait. Remember to check below the item for correct size fitting. Their sizes run small compared to American sizes so it is perfect for a smaller petite person.
I LOVE Sammy Dress! It's where I get most of my clothes, purses, and shoes. The shipping is always on time and the sizing is correct by the charts given.
I get many compliments on my purchases from them and if there has ever been an issue with my shipment the customer service has always been direct and quick!:)
Also their online shopping app is the best and easiest app to use!
Any issues were quickly sorted by their good customer service support
This is the best site i have shopped on so far this site has reasonable prices its so great. The customer service is great in response time they work with you to fix the problem this is going to be one of my most shopped at sites i am telling all of my friends about this site
"Will never ever shop at this site again!
I placed my order on September 25 and it is now October 24. They never informed that items I paid for were not in stock until I inquired about the delay of my order. They have been apologizing and requesting me to select other models. I tried to replace the models 3 times with other items, but they "regretted to inform me that those items were not available as well". Today I demanded refund of the amount and still waiting for their response! "
Dear Lmkib,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please tell us your order number firstly so that we can check and give you a better solution, OK?
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Sammydress Customer Service
I had ordered17 watches the fourth week of September from this site and haven't seen or have a tracking number from them yet. I asked them to send me my money and haven't heard from them. Do not buy from this company.
Yes I went to make a purchase on the site of a very snazzy trench coat and vest. Well apparently they didn't have my size in stock, however they were so patient with me for a few days keeping my payment on hold (which I ended up having to get back) to see If I could find my exact measurements. I did, but alas they did not have my size, but the service and support I received was top shelf I definitely recommend this site to anyone looking to lift your style, and have a good buying experience in the process.
This website is ridiculous!
1) It takes weeks for you to actually receive your order and when you try to contact them to ask about your order, the phone number provided on the website is for some reason always busy (weird.)
2) You then realize that the only way to get some answers is by their "live chat" you get people that clearly don't speak English and again, you have to wait some time to get a simple response (be prepared to wait for hours)
3) When you finally do receive your items and realize that they are sized for little Asian people and inquire about simply exchanging the item, they make it nearly impossible to do so.
1) They charge you an additional 15% of what you have already paid and you have to pay out of pocket to ship the item back in order get the new sized item (which still may not fit) back to you.
At this point you have paid more than 3X what you originally paid for the item itself!
2) During the back and forth weekly, poorly translated conversation about exchanging a simple item, they continue to try to convince you to keep the item that will never fit a normal non Asian human being.
The few positive reviews must come from within the bogus company. DON'T WASTE YOUR TIME OR MONEY!
This website is a waste of time and it's strategically designed to rip people off. They provide with no real customer service which them makes you just give up and let them keep your money.
DO NOT TRUST IT! THEY ARE THIEVES!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear alessandra,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number to check for you, please?
Thank you again for bringing these matters to our attention.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Sammydress Customer Service