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Sammy Dress
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Sammy Dress

sammydress.com
Ohio
1 review
8 helpful votes
Follow Julie W.
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TOTAL RIP OFF.
June 26, 2015

The product is half the size as it was ordered. Items are not sized even close to what they are supposed to be. I would love to send pictures but of course, Sammy Dress website will not accept them. After everything, Sammy Dress only wants to refund 20% of my total order. So I pay over a Hundred dollars, they send the wrong item or size, (its sized for Asian people) and I still end up paying. DO NOT BUY FROM THIS COMPANY THEY ARE A SCAM ARTIST PER PAYPAL, AS SOON AS THEY SEEN WHO I WAS TALKING ABOUT, SHE SAID THEY ARE A BAD COMPANY TO BUY FROM. THEY HAVE NUMEROUS COMPLAINTS

Date of experience: June 23, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Julie W.

I want to start by thanking you for notifying us about the issue.

I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.

We really appreciate that you could forward us your order number

Please feel free to contact us http://support.sammydress.com/?lang=en

Hope you would get in touch with us, so we can offer you the solution.

We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.

Appreciate all your support in our work in advance!

Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Australia
1 review
4 helpful votes
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I purchase a swimming costumer from Sammy Dress, first of all it took 2 months to arrive, the tracking I paid for didnt work and customer service never gets back to you... the item is a poor reflection of the actual photo, the quality is unbelievable bad, the cut is horrific, the fabric is not swimmer fabric, it is see through all over as it has no lining and the size was absolutely huge. They wouldn't give me a refund even though it was obviously not the size I needed even after I measure myself carefully before ordering, they said they would only give me a refund if I sent it back with tracking details to china which from Australia would cost more than the item itself, even though I sent them photos showing all of these issue, so basically there was nothing I could do even though I purchased with Pay Pal... dodgy company and stock I would NEVER purchase from this company again... be warned..

Date of experience: February 12, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Paula,
Thank you for notifying us of your complaint.We are regretful that you feel like that way.
1)The tracking number is provided by the shipping company and it always work online.
2)We always reply messages within 24 hours.
We are regretful that the product did not meet your expectation.
In order to verify and resolve the issue in a better way, would you provide us your valid order number and detail information about the issue please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/

GB
1 review
0 helpful votes
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Very happy
June 10, 2015

Sammydress im so glad I found this website when I was searching to buy loads of dresses and tops, due to afterbirth of my beautiful son. I've gain so much weight non of my outfit fits me. I just can't believe the customer service is extremely good as I received a response within 24hours of my question I sent them. Their delivery time is fast effective, the material of the outfit is what it says on the website no misconfusion. I'm very satisfied overall of my purchase with them. Being a new customer I was extremely happy to received a discount at my first sale and further more purchase I have done with them.
I've already had my 5 orders I made with them and all of them arrived within 7 to 10days of my purchase.
I've already put more items in my basket to buy end of June, looking forward to it, as they've already given me a discount code in my mail and points to use to save money when I purchase. Thank you sammydress.

Date of experience: June 7, 2015
New Jersey
5 reviews
10 helpful votes
Follow krystle h.
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When your gut tells you to do something, DO IT. I usually alwayssss deal with EBAY i was being cheap i found this dress on sammydress and i learned you get what you pay for. Being cheap caused such aggravation! Their customer service sucks to the utmost! I am livid with them and will NEVER everrrrrrrrrrrrr order from them every again! It shouldnt take this long to process a return, for customer service to get back to you or speak to period! If you have any sense dont order from them, go to ebay and get it!

Date of experience: October 14, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear krystle h.

Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number firstly so that we can check for you, please? Or, you can just send email to our email address :aftersale01@sammydress.com so that we can help you ASAP.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.

Best Regards
Sammydress Customer Service

Albania
1 review
0 helpful votes
Follow bleri H.
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Im very satisfied with all my orders in SammyDres
November 24, 2014

Im very satisfied with all my orders in SammyDres. The price are very chip and the materials are very ggod.

I have almost one year experience in this site, and i will continue to by for sure.
I strongly reccomend this site.

Date of experience: November 21, 2014
Spain
1 review
1 helpful vote
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I bought some necklaces, a headband and a vintage bag, I am totally in love with my order. The service is very fast. I'm sure that I'll buy again. Totally recommended.

Date of experience: April 4, 2014
France
1 review
1 helpful vote
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Very satisfied with my order, it like the picture! I have had many compliments about clothes that I bought on this site! Do not forget to pay attention to the size!

Date of experience: April 17, 2014
Canada
1 review
19 helpful votes
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UPDATE** still nothing
October 16, 2013

UPDATE** still nothing - October 16,2013. Not a word and definitely none of my stuff has arrived... Filed a complaint with paypal. This place is a scam and all the idiots posting how much they like it - get a real life. You're liars.

Well - you guys complain about a week to wait - a month? Pfffft! Im in canada. I ordered July5th - it didnt leave there until July18th! Guess what - Sept27th - hmmm still nothing! Over a dozen emails back and forth with "Coco" - couldnt be more rude! Ugh HUGE DISAPPOINTMENT!

Date of experience: September 27, 2013
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and we are very sorry for the inconvenient we cased. Please kindly gave us your order number or email address, we will check your order and solve all the issues for you soon.

Arkansas
1 review
0 helpful votes
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Better than expected
March 11, 2015

The shipping did take a little too long, but the quality of the clothing was beyond my expectations. I will definitely shop with them again if the purchase isn't needed immediately.

Date of experience: March 8, 2015
Arkansas
1 review
0 helpful votes
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I ordered two necklaces, a sweater, and a hat, all of which were very well priced. Everything shipped on time and arrived in perfect condition, I will definitely shop here again.

Date of experience: November 29, 2014
New Jersey
1 review
0 helpful votes
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Great shopping website
March 25, 2015

I love Sammy Dress! Their prices are very affordable! And there clothes are one of a kind. You will not be disappointed. I recommend to everyone shopping on a budget. ☺

Date of experience: March 22, 2015
California
1 review
7 helpful votes
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WOULD GIVE 0 REVIEWS IF POSSIBLE! THIS COMPANY IS THE WORST! READ THE OTHER REVIEWS LIKE MINE. THEY ARE STILL PROCESSING AN ORDER I MADE A MONTH AGO. I WROTE A TICKET AND IT "DISAPPEARED". TRIED CALLING AND BUSY SIGNAL!

Date of experience: October 12, 2014
Montana
1 review
13 helpful votes
Follow C C.
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MY ORDER: Received the WRONG STYLE in the WRONG SIZE and it is also made of cheap CRAPPY MATERIAL. It is not worth the time and effort to return this overpriced JUNK. Can't wait until we end the Asian rip-off. Do you people even have an inkling of what you are doing? I will post what you sent on my facebook page!

Date of experience: April 27, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear C C,
Thank you for taking your time to write your review.
Please check our warranty link on size issue: http://www.sammydress.com/m-article-id-16.htm
As for the size issue, we will confirm it for you.
We have sent an email through our support center. Please kindly check it.
Please rest assured that we would continued to improve our service.
Sammydress Customer Service
http://www.sammydress.com/

GB
1 review
1 helpful vote
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I ordered a dress from sammydress on 27/01/2014 (M**************) and it still says 'Processing' on the website, I am aware of the Chinese holiday but would like to know how much longer my order will be 'Processing' and when it will actually be shipped? I submitted a ticket (T*******274) to which I have had no response, despite the 'response within 24hrs' sign. Please can somebody get in touch or I will require a full refund.

Date of experience: February 10, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We regret any inconvenience or frustration that your experience has caused you.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.The information on our website update a bit slowly. And some items on our website sale so hot that they are out of stock when you place the order. We have notice this problem and we are trying our best to improve the situation.We hope we can provide our customers a better service in the near future.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Canada
1 review
0 helpful votes
Follow jov p.
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I ordered shoes for my wedding from this web site, once they took my money I emailed them about my shipment they told me they do not have my shoes in stock (20 days after) asked me if I wanted to exchange the shoes for another similar pair... I asked about 4 different pairs and none of them were in stock... very unprofessional poor customer service. They take your money and you dont see your order... they dont PUT OUT OF STOCK before you pay its a scam... DO NOT BUY FROM THEM... its a cheap seller probably located somewhere in China... NOT WORTH IT ALL I AM very upset because I counted on these shoes for my big day its just FRAUD! AGAIN PEOPLE STAY AWAY!

Date of experience: May 1, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your order, we have arranged the full refund for you for you, and you will get your money in 3-5 working days. Please kindly wait.

Brazil
1 review
0 helpful votes
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A great experience
May 1, 2015

All the itens I have bought at Sammydress, have great quality and they're things that I don't find here I Brazil (Well, I've never seen here). And you can watch your item traveling around the world with the shipping number, I guess it reforces the security. Totally amazing.

Date of experience: April 28, 2015
Georgia
2 reviews
2 helpful votes
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I purchased 2 dresses based in the measurements they posted and I received those almost a month later, way too big and bad quality the fabric it's very cheap, I has been trying to reach their customer service and they are off line for as long as a week, I guess I am not going to buy from China anymore, I will not recommend this website to not body

Date of experience: July 15, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Minerva,

Thank you for your feedback.We are so sorry to hear that.
We have checked the detail information.
As for the dress, we checked that we have canceled the item and refund you on 2016-7-5 as you requested, please confirm it.
As for the size issue, we will verify the issue for you.
Please kindly log in your account to check"My ticket".
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/

Spain
1 review
0 helpful votes
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Sammydress is a reliable reseller
September 5, 2014

My experience with this site is far from being perfect, but honestly I must say I've come to rely on them as time passed by. Up-to-date, I've made twenty orders with them, and except for some cases in which the shipment got delayed, or I had to change my order or ask for partial refunds (which, by the way, I always received sooner or later), I always got what I had asked for. It's true some times I made mistakes with the items I ordered (not the size or the shape I needed), but it just took me some time to know my own body and the type of clothes fitting it to buy Sammydress products with confidence (really important because you cannot see the product by yourself). I'm also quite satisfied with their customer support, they have always answered my queries and solved my doubts. I will be making more orders in the future because their prices fit my economic possibilities and their products are fashionable and original, I cannot see their styles in my country, and for me that's a blow of fresh air. I'm attaching some pics of the items included in my last order, for you to check my statement.
Again, I can feel confident buying in Sammydress, and I know they will go on working to improve customer satisfaction.

Date of experience: September 2, 2014
Mexico
1 review
0 helpful votes
Follow diana m.
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It long time since i buy in sammy dress, it been very good the quality is the rigth for the price you pay, the shipping is really cheap, the suppor center is good, always answer any question, i buy clothes, toys and jewerly always arrive the correct size (always buy one size bigger cause they are smaller) and as the picture they show!

Date of experience: December 15, 2014
Romania
1 review
3 helpful votes
Follow Mihaela T.
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The items are cheap, the shipping can take longer than expected some times, but eventually they arrive. If you have a problem contact them on facebook or other social media they answer quickly. I have sent tickets and never got an answer, but got and answer and my problem solved right away through facebook. Some of their dresses are too short, but they tell you the lenght so you can not blame them for not paying attention to what you are buying. Th
Eir measurements fit the real items. The quality of the items is usually medium to high. The best you can get for the price. I have been overal satisfied by their items altough I can say it's sad the shipping takes so long. But usually the items are worth the wait

Date of experience: October 9, 2013

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313