when your gut tells you to do something, DO IT. I usually alwayssss deal with EBAY i was being cheap i found this dress on sammydress and i learned you get what you pay for. Being cheap caused such aggravation ! their customer service sucks to the utmost ! i am livid with them and will NEVER everrrrrrrrrrrrr order from them every again ! it shouldnt take this long to process a return, for customer service to get back to you or speak to period ! if you have any sense dont order from them, go to ebay and get it !