AVOID AT ALL COST! I ordered two items from them in October and they have yet to come. I paid for a tracking number with my package, however I never received any updates except that my order supposedly shipped. I e-mailed them to tell them that I had not received my order and they kept telling me to wait 7-15 days past the expected arrival date. Their customer service is horrible and they do not resolve anything! I even asked for my money back because I never got my items. They told me that I couldn't have a refund because it had already shipped and it was nothing they could do! This company is a complete scam! DO NOT GIVE THEM YOUR MONEY!
I read all the reviews and started to worry, will I get my order? Well I did, and I love my shirt I ordered! For those of you complaining about shipping and how long it takes, if you order from over seas you will be waiting at least a month, this is not the first time or my last time ordering from over seas, obviously some of you are really impatient and have no clue that it takes longer to process and ship there then the states. I ordered on the 5th of December and received my package on the 22nd of December so not too bad, I thought sometime in January, FYI this is not a fake review I live in Minnesota so yeah have a great day!
IT HAS BEEN OVER A MONTH AND STILL NO PACKAGE. ARE YOU KIDDING ME! ABSURD AND NOW THEY SAY IT COULD TAKE UP TO 90 DAYS. DONT BE STUPID PEOPLE THEY ARE A JOKE. LOTS OF GREAT SITES WHERE YOU GET CLOTHES IN LESS THAN A WEEK
Dear Kelly T.
We want to thank you for telling us about your situation.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Would you mind provding us your Valid Order Number? Maybe it is an experience originate from other sites which you used.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Hi I just recently bought and recieved from this website. I did not seam to have the issues some others have. I ordered and then recieved within a resonable amount of time. I bought a variety of items kids clothes, gifts, mobile accessories and kitchen items. The quality of the clothes where good and the bric a brac items where also in working order. I would definately do another order especially for the kids clothing as they where really good quality and the kids loved them
I was skeptical about them because I hadn't heard about them from very many people, but after ordering from them, I love SammyDress and will be ordering from them again! They had good quality products and great costumer service! I received my order just as it was suppose to be.
I ordered 4 tops got 2 both look nothing like the pic plus I ordered 3 dressed oy got 2 and these people don't return email or phone call and because I can't find out how much I'm do back I can't get a refund from my bank if I had known what I do now I would have never bought anything from them and people need to know the truth!
Dear Phyllis,
Thank you for your feedback.We apologize for the inconvenience caused.
We always reply messages within 24 hours.
In order to resolve the quality issue, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Order number: MS************** - I paid a standard shipping fee which told me I would recieve my order within 6-8 days it has now been 14 days and I want to know how much longer I will be kept waiting. The websites information gave me such high hopes and now I have been let down by this terrible custoner service and no one from the firm are even replying to my emails with sufficient detail.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order MS1311291518454029, we have shipped it via DHL, the tracking number is 9967143410, you will receive it in 3-5 working days. Please kindly wait.
Can't get refund or correct replacements. Have sent them photos showing huge discrepancy in sizing. As sizing doesn't work who are thes people recommending them
Dear Roger B.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We very much regret that the issue has occurred and we are fully committed to resolving it to your satisfaction.
Would you mind sending us your email address or order numer here? We do and will try our best to resolve your order issues.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I placed 2 orders from Sammy Dress on September 9,2015 and paid for the orders with PayPal. After 2 weeks I emailed them for expected delivery and they said 2 to 3 weeks.
An email from them stated that the orders had been shipped. It has been almost a month and
Still no delivery. Frankly I am concerned about this Company. I should have known better but
With all of their WEB SITE ADS I thought that they were LEGITMATE. Now I really don't Know.
Dear Paul S.
We want to thank you for telling us about your situation.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid Order Number or Ticket Number? So that we could check the order status for you.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
My experience with Sammy Dress has been for the most part good. Due to moving, I have only received one of my orders. I am very happy with the dress I received and their prices are very affordable. The shirt I ordered for my son was too small, so I am still working on trying to exchange/return it. The sizes for men seem to run a lot smaller than U.S. sizes.
According to the post office I will never receive my other order because it can not be forwarded due to the type of package it is. I have contacted customer service at Sammy Dress regarding my order and they are re-shipping it. Thank goodness I had requested a tracking number on this package, otherwise I would be waiting longer for them to re-ship. That would definitely not have made me happy.
I have submitted several tickets to their customer service and they have been very helpful and they do get back to you within the 24 hours that is stated. Submitting a ticket is the best way to contact their customer service for help with your order.
Also, there are always promo codes posted online that can be used for additional discounts which is great. Once you receive your order, you can also submit a review of the product on their website and earn discount points that can be used towards future purchases.
My advice when ordering from Sammy Dress is to always pay a little extra and request the tracking number for your package. Also, I might pay a little more for shipping in the future rather than the cheapest one. "
"I gave 4 order on SammyDress and all of my shopping ends with pleasure. I don't prefer to pay more for extra fast shipping so the delivery can tahe 1 mounth but it is worth to wait. Also I see a lot of cloths, jewelerry and bag selling Sammydress in the local shop, but in the local shops the prices is dubled. You can trust to payment, I have never problem with PayPal. It is really easy way to shopping online.
Another advantage of Sammydress is S points. You can gain S points from orders, reviews and use them in your order also. People write review to gain S points and the other customs benefit in their decision.
The gloves are awesome, they fits perfectly in hands. They are just the same as description... even better: D
Thank you and Good luck!
The item came for 2 weeks... that was very fast :D
I ordered from this company back on August 20th! NEVER received my order! When I complained through PayPal the company said it hadn't been 45 days yet! LIE I had waited the full 45 business days! THey said wait three more weeks, it's coming from China! So I did! Now we are at the end of October and STILL nothing! Even if it were traveling on the Mayflower it would have made it here by now! When I looked up their number to call it was a cell phone place that told me they get calls all the time like this and that the company is a scam!
Thank You to Pay Pal for taking the hit and refunding my money!
Sammy Dress is a SCAM FAKE COMPANY! The reason I gave them one star is because I couldn't give them a negative 10!
Dear Laura,
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We would be happy to help you. Could you please let us know your order number and your ticket ID?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
I live in England, there's always plenty of shops and good variety of clothes for women. However my daughter wanted me to buy her holiday clothes from Sammy dress, I looked at the reviews which were both good and bad. I decided to just go ahead and buy her a total of 12 dresses. Only 8 were posted out and when I contacted Sammy dress they told me the rest were out of stock. The dresses did take a long time to arrive maybe 20 days. The dresses were nice but were too small and of poor quality. Everything seemed ok until I received an invoice from Fred Ex stating I owed them for the delivery of the Sammy dress parcel. This was a great shock! As I had already paid Sammy dress for the delivery, I contacted Sammy dress and they were not accepting liability although Fred ex did state this was an admin mistake on their part. They would not refund me my postage. I will never order from this site again the clothes are designed for Chinese women not the international market. You always end up getting what you paid for and this is no exception!
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Awful Awful Awful site, and when I realized it it was too late. I ordered 45 bucks worth of $#*! and the card needed extra processing time because I'm on a different IP than where it's from. They wanted me TAKE A PICTURE OF MY CREDIT CARD AND ID AND SEND IT TO THEM. OVER THE INTERNET. NOT A CHANCE. So I wanted to cancel my order but these $#*!ing $#*!s don't know what cancel means. They're online chat is automated, their "help tickets" are a waste of time so ANY problem you have that doesn't result in them getting their money is going to go overlooked. I'm furious about this because it's absolute bull$#*! and what's worse is I was trying to order items as christmas presents and now the money for that is gone and so is time to try and replace it. Dont buy from them.
Dear Katie S.,
Thank you for notifying us of your complaint. We sincerely apologize for any... inconvenience or frustration that your experience has caused you.
For the order which amount is over 100usd, we normally need to confirm the payment again. It just make sure that it is the card holder to pay the the payment not the others due to we used encountered someone stolen the credit card to pay the payment. And we do not need all the information for your card, you can hide some important numbers of your card and then send the photos of the card to us. We just need make a confirmation. If you do not like to provide us the information, we can cancel the order and refund all the money to your account.
Thank you for your feedback and we hope to get your understanding.
Kindly
Rona
Sammydress Customer Service Manager
USA: 909-581-9508
support@sammydress.com
I got very disappointment!
First of all I wait my order for over four months! But this is not even biggest issue for me! Most of the stuff I got was different size from what I ordered. It says the right size S, but the length of the sleeves is different from what they have on a website! I had three different representatives over support tickets who is been helping me, I was getting answer once a month! They made me take a pictures of everything what was wrong, I clearly show them the difference with ruler on a picture. And then they just disappeared! I have not gotten any answer for over a half year already! All my support tickets are gone! They are charlatans! They are cheating with people! Customer service is sucks!
If you try to call, no one will answer! I got lucky once after thousands calls, someone answer the phone who doesn't even speak english, I told my ticket number 5 times! Even after that they were not able to help. They don't understand. You have only one choice to get some help through support tickets which takes forever! And when they can't solve it - they just delete them!
I am going to move forward this case and sue this company! It is illegal the way they do their business! I don't want other people waste their money.
Okay, so I know a lot of the negative reviews are about the shipping and the quality of products. But seriously, the clothes are so cute. I always see all of the cute princess style clothes on different sites and they are so freaking expensive! On sammydress they're like half the price! Yes, they sometimes have loose threads and run small. But I don't think threads are an actual issue and you have to CHECK YOUR MEASUREMENTS! Check if you fit the size before you buy because sometimes the large will fit like a medium. But I always check and I order ahead of time so I can get my clothes when I need them!
I ordered and got something that is nothing like what I ordered. I changed me email address since I ordered and now it won't let me return the crap I got. All I wanted was 1 wig and got something NOTHING like what I ordered. VERY unhappy.
Dear Nadia，
Thank you for notifying us of your complaint.We regret things did not work well for you.
We can accept return. Here is our return policy: http://www.sammydress.com/m-article-id-16.htm
About the quality issue, we are here to assist you to resolve it.
For more detail information, please contact us and we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I did my online order on 22nd July and haven't received any delivery. Whenever I contact customer support their response is always on the way for the 3 dress/tops and for 3shoes they didnt have it in stock. If you don't have in stock then why you keep in online for sale. I paid nearly $100AUD but it just went on waste. I ordered this clothes and shoes as I was going for holiday but it is more than 20-25days. Just waste of money. Very bad customer service and I am so disappointed
I bought a dress from SammyDress and it came in 2 weeks late and with a HUGE tear in the dress. Customer service felt robotic and I will never EVER buy from them again. Not only that but the dress felt like a shower curtain. It was definitely not what it looked like in the pic. Also, sizes are crazy small. Im normally a 2x/3x and I nearly have to buy a 5x to even get close.
Dear Chelsi,
Thank you for your comment.
As for the issue ypu mentioned, we will verify it for you.
We have reviewed your issue and we have already resolve it through our support center.
Hope to hear from you soon.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear my friend Alexia,
Thank you for your important feedback and for letting us about your experience with us.
First, we want to offer my sincerest apologies to you for the issue.
However, we must clarify that:
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Please tell us your order number firstly so that we can check for you, OK?
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Sammydress Customer Service