I bought couple of items from Sammydress.com: a dress, jacket and a sweater.
The dress is really nice (bodycon dress). Material is thick and elastic, good quality. One small remark is that you should buy one size bigger since their sizes are chineese, so if is not one sie only, buy a bigger size.
The shipping was ok, lil bit expencive the dhl express, but I guess is ok if u want the items to be shipped fast.
I placed an order it took two weeks to deliver and my dress was missing! You can't email them you call the number and I've left numerous messages with no response!
My computer warns me that this is not a safe site. Once they have your credit card information, it's too late and buyer's remorse! If it's too good to be true...
Absolutely rubbish quality clothing (small/ see through/ falling apart/ not as described etc.) Seller would not send prepayment return label and expected me to pay to return to China! Paypal were rubbish and didn't refund my money as they said I should provide return details!
Im now left with over £80 worth of material thats not even fit for dusters...
DO NOT BUY FROM THEM AND USE YOUR CREDIT CARD WHEN MAKING PURCHASES AS PAYPAL ARE A CON
Dear geoff,
Thank your for your message.
We are regretful that the product did not meet your expectation.
We are willing to resolve this issue to your satisfaction. Unfortunately, after we have sent you several messages, we still have not received your reply yet.
Would you kindly reply in please?
If so, that would be really grateful.
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/
Faulty products sent, suppliers fault but refused to pay for return postage. Left me out of pocket through no fault of my own. Don't buy from this company... they are dodgy!
Dear Customer,
Thank your for your message.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Sammydress Customer service
http://www.sammydress.com/
I like Sammy Dress and prices are comparable to what you would find for the same clothes on Ebay. I was very happy with my products. Site is easy to navigate.
BUYER BEWARE! Sammy dress NEVER delivered a dress I ordered back in February of 2015. It is now September and still no dress! They are the worse rip off on the web. You should just donate that money to charity. At least you won't feel like a sucker! DO NOT BUY ANYTHING FROM SAMMY DRESS! YOU WILL BE TOTALLY DISAPPOINTED! I have written the more times than I can count. Still no dress. I asked for a refund. THEY DON'T GIVE REFUNDS! I gave one star because it would not register 0 stars! PLEASE STAY AWAY FROM THIS COMPANY.
Dear Eeee J.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We value your opinion, therefore, would you mind providing us your Valid Order Number, ticket number or email address?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you very much for your kind support in our work in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I thought this website was going to be great. Upon receiving my package everything in it was WRONG. I ordered a pair of shorts and a bathsuit... they sent me a size 3... I am not a size 3 by no means. The watch I received was already broke. I have tried numerous times to submit a support ticket and when I enter the entry code at the end it tells me that its incorrect, every time... I tried over 15 times to do this. I talked to a customer service rep through "chat" and she told me that a colleague was going to send me an email... that never came. I tried calling them the phone rings, and rings, and rings and then goes to a busy signal. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!
I wrote reviue for this site few weeks ago!
I never received my orders!
They reply to me that I will have my refund which never happened!
I am writing again with hope that they will send my money back!
For their information here is my order numbers again:
MA*******3278
M**************
That is the worse site I ever see it!
I never will go with them again and you have to do the same-never shop from this site!' Never! It is nightmare!
Dear Mariana,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
The skirts I've ordered from the site looks nothing like the picture on models. No, not because the models had nice bodies but because skirts look so different that u can totally tell that that skirts id received were NOT the same skirts u see on the pictures. I later found out that there was another buyer who had the same exact experience also and said that the pictures on the site were just "inspirational" meaning that the items u receive may/may not look the same. However, the jewelries were exactly like the picture shown and i actually like them a lot.
With that having said, I will NEVER order from this site again and am letting all my friends about this horrible experience i had, though that shouldn't stop anyone from purchasing from sammydress, because if you're lucky, you will actually get the same exact product in the pictures, you never know :)
Thank you for your review, and I am very sorry for all the inconvenient we cased. Please kindly gave us your order number or your email address, we will solve all the issues for you soon.
I was skeptical about this site so I searched reviews. Thank god! The only good reviews here all seem to have been written by the same Sammy Dress robot, they can't be real.
I'm keeping my money!
Dear Mary,
Thank you for your message.We are regretful that you feel like that way.
We are aware that we need to improve in some aspects.
Please rest assured that we are always responsible for our customers and keep improving our service.
If there is anything else we can do for you, please fee free to contact us and we would reply you within 24 hours.
Thank you for your support.
Sammydress Customer Service
http://www.sammydress.com/
Sorry but "Sammydress.com" SUCKS! The only good reviews they have here are 5 star "I love them" shill / fake accounts! Before you use them, READ the MANY pages of angry unhappy customers!
As for their comment? "REGARDING YOUR ORDER, we have solve all issues for you, check your account"
I DON'T HAVE AN ACCOUNT WITH THEM and I never will. So they CAN'T AND DIDN'T solve anything for me.
( just MORE LIP SERVICE & LIES AS USUAL!)
Thank you for your review, and I am very sorry for all the inconvenient we cased. Regarding your order, we have solve all the issues for you. Please kindly check your account about this.
If I don't Have my order within the week I Better get a refund! I ordered 4 weeks ago and the trip I ordered my products for is 3 weeks away. It SHOULD NOT take that long for any company to send out products! My items didn't say shipped until a week after I ordered!
Dear Morgan,
Thank you for notifying us of your complaint.We are sorry to hear that.
In order to verify and resolve the issue in a better way, would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I have tried shopping with this company and i have had nothing but hassel missing items and full parcels past from customer care worker to another told different storys which i have proof of paid for orders then sammydress cancel them and say i will be refunded and then i am told my parcels have been dispatched nothing months later and i paid so i would never use sammydress ever again yes its cheap but its not worththe hassel
Each time I've ordered, I've been so impressed with it all! Sammy dress is very affordable and has a lot of nice things! I love it! Will continue to order!
Well, I ordered a cardigan from this site in about september, thinking that, wow this is cute, and wow, this site seems legitmate, pretty well set up. Little did I know that after buying that, that the product shipped out from China. So it said to allow up to about a month for it to be delivered, alright, no biggy. A month passed. No cardigan, so I try to contact the site and receive a computer generated "We're at a busy time of the holiday season right now" message, while it was early november. So I continued to wait. Sent more messages, angry ones accusing scam, and I was given the same "busy holiday season" message. It is now JANUARY and I have yet to receive a package from them that I ordered in SEPTEMBER. I guess I'm just out of $10 because I doubt that I'm going to ever receive that cardigan.
Dear Audrey,
Thank you for your message.We are sorry for the inconvenience caused.
About the delivery issue, we are here to assist you to check it.
For more detail information, please keep in touch with us and we would try our best to assist you.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Sammy Dress is an amazing clothing website. I always get on to browse through their beautiful clothing for what I will purchase next. You all should try it it's wonderful!
I ordered a jacket and 3 zip up sweaters/ carnigans.
I would have to say the pricing is very cheap, but you get what you pay for. The jacket looked nice on the site, but once I got it I saw how paper thin it was. The quality of the sweaters aren't bad, but design isnt' the greatest.
I went back on Sammydress.com to leave reviews on each item and of course i gave eg the jacket a 1 star review. Any review I left was not included on their site for those particular items at all! I even check a few days later. Apparently they only leave good review on there for each item, so this isn't very trustworthy. For this reason, I will never order from this site again.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, I want to offer my sincerest apologies to you for the issue.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I ordered $299 worth of stuff from them around Feb 10th i even did expedited shipping and they never gave any updates on my order just said processing... So I called paypal and started a claim with sammydress to get my money back they agreed to pay sent me an email saying my refund would be back on my card within 3-7 days checked my bank account the next day the money was back on my card. So im telling every one if you've ordered from them and haven't recieved your things by at least two weeks call paypal wit your order number start aclaim and sammydress will refund you dont try calling them the sammydress number is a scam. Dont order from them becuase it makes no sense the stuff should be taking that long
Dear Andrea,
Thank you for the feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We are always responsible for our customer and we feel regretful that you feel like that way.
If there is anything else we can do for you, please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm and we would reply you within 24 hours.
Thank you for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Had a bad (2 month wait and poor customer service) with another vendor. Sammy Dress had the same items. They arrived in 5 days, even including a weekend, as promised.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear Dimitra,
Thank you for your review.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to verify and resolve the issue, we need your assistance to find your order number.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/