Over all the service was great. Tracking number didn't work but other than that I'm very pleased. Any questions I had they were more than happy to get back to my and help.
I bought two jackets and two pair of earrings in this page, the shipping was a bit long but arrived anyway, very beautiful and cheap products, so satisfied with my purchase! 100% reliable seller! :)
DO NOT DO BUSINESS WITH Sammydress. Horrible service! They sent me the wrong dress, nothing like the one I actually ordered. When I opened a ticket on their site asking where I can send it back and receive the correct dress, they asked me to keep the wrong dress and they would give me an $8 refund. The dress I ordered was $65. When I wouldn't accept this they went up to $12 then $16. They continue to give me the runaround so I opened a dispute with paypal, hopefully I can get this resolved.
Please don't be drawn in by the pretty clothes and cheap prices, you will be sorry and out of your money.
This website is the absolute best. They have very stylish clothing for reasonable prices. So far I have not been disappointed at all with their service.
DO NOT SHOP ON THIS WEBSITE BECAUSE THEIR CLOTHES ARE WAY TOO SMALL AND IT IS BEING SHIPPED OUT OF CHINA. THEREFORE, YOUR SHIPMENT WON'T ARRIVE UNTIL A MONTH IN A HALF LATER. IF A PRODUCT IS VERY CHEAP AND NICE LOOKING, YOU SHOULD APPROACH WITH CAUTION
It's there were a negative I would but it their business is a scam there's absolutely no response when you try to contact them DONT ORDER I spent over a hundred dollars and I can't get my money back the clothes smell like they have been stored in a room filled with people who smoke all day. Smelt disgusting horrible horrible service
Dear Aviana,
Thank you for your recent message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the issue you have raised, we feel sorry for that.
In order to verify and resolve the issue, we need your assistance to find your order number.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
You'll be let down by unresponsive customer service and no shipping information once you paid for your order, don't be fooled like I was. Very pissed consumer...
Dear melodie,
Our system will send the shipping information after we ship the order out every package. Please check your spam carefully.
Hope you can give us a reply so that we can solve this problem for you.
Best wisehs,
Sammydress.com
I love this site. Ordered many things from them and received it in a timely manner. This is my go to shopping site for clothes, shoes, bags, makeup tools etc. they are amazing!
Sammy Dress offers a wide choice of useful, funny and high-quality products at amazingly low prices. The customer service is efficient and gentle, too. Really recommended!
Sammy Dress are cheap, low quality, noting like what it shows in the advertisement and photos. Most importantly they're criminal thieves who will never refund your money even when you send your products back to them. I'm reporting them to all US and international authorities. I was cheated of my money, be warned and DO NOT BUY FROM THESE THIEVES!
Dear Yama，
I want to start by thanking you for notifying us about the issue.
First, I want to offer my sincerest apologies to you for the issue.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I have never been treated this badly by a company ever. I bought 2 shirts through this company, that never arrived (after 2 months), when I asked for a refund I was met with a wall. I am actually shocked, correnspondance went back and forth for weeks, ill put the highlights concerning my dispute here.
1: Denied my claim as it was out of date (it wasnt)
2: Sends me a tracking number that was didnt exist
3: Starts haggling towards store credit
4: Blames Shipping Partner
5: Blames Insurance Company
6: Agree to a refund but only if I close my case with paypal first.
In short do NOT! Buy anything from this site without paypal in your back, and dont trust the costumer service personell at all. Only reason I got a refund was because of paypal.
They might deliver the goods that you order, but if they dont you are in alot of trouble. Pay with paypal, cross your fingers.
Rating
1/5
Stay away!
Dear Tron,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you please tell me the order number so that we can check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
It's been about a week and i was promised my order before christmas (3 days after order) i have presents in that order for christmas, gunna be dissappointed if i'm empty-handed... read all the reviews (shoulda done that BEFORE i ordered.) and now i kinda just hope i didnt go broke just to not receive anything...
Dear Hope,
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 3 bikinis; payment went through 6/29/15(i paid extra for expedited shipping) and received my complete order on 7/6/15.
Swimsuits were as well made as suits I could buy retail for 4X the price.
Only 1 didn't fit well, I'm a 38DD, so I wasn't surprised...
Read the conversion charts & place your order... even giving away 1 (too small in the bust), $57.00 is waaaaaay less that I could pay at any store!
*******@aol.com
I ordered a dress over 2 months ago from there. Still haven't received it. RIP OFF. Spent over $25.00 on their site. Ordering for Christmas no doubt. DON'T ORDER FROM HERE. THEY DO NOT RESPOND TO EMAILS. Looking up phone number and it states clearly "All the items are from Shenzhen, China, so it is a little slower than your local online shopping". My cousin lives in Thailand and he mailed packages to here in November for Christmas. THEY WERE DELIVERED W/NO PROBLEM..
Dear Melanie,
Thank you for your message. We are sorry for the inconvenience caused.
We are always reply messages within 24 hours.
About the delivery issue, we are here to assist you to resolve it.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I bought a watch from Sammydress. For the price I paid, it's a nice watch. I like the way it looks, and the size very much. It was a little it large for my wrist, but I have rather small wrists and it is still very wearable. One of the straps for holding down the excess length of the strap broke a short while after I started wearing it, but again that doesn't make the watch unwearable and it was to be expected for the very cheap price I got it for. It shipped in a few weeks, so I wouldn't buy if you're in a rush, but a lot of their items have free shipping so I thought it was well worth the wait.
Do not order from Sammy Dress... Total waste of time. Can't get any one to get back in touch with me its been 6 weeks... im going to the better business bureau
Dear Amber,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
For your order, we checked that we have canceled and refunded you as you requested.
We have sent you a message via our ticket system. Please kindly reply to us there and we will find a solution for you.
Many thanks,
Sammydress Customer Service Center
Sammy Dress is definitely a excellent choice for you to buy from! The shipments come fast, without any problem and the stuff are very beautiful and cheap. Anyway, I like it.
What a wonderful buying experience for somebody from South Africa - we do not often find overseas stores with FREE shipping as well as the choice to pay via PayPal - furthermore the products are absolutely beautiful and the prices something to dream of! I am definitely going to tell all my South African friends about Sammy Dress and promote them where I can - I would also like to take part in their affiliate program and promote this excellent website on my own website!
I am very glad I found this website where I can buy affordable and quality product. Also the customer service was great which is a plus point.
Will recommend to everyone!
I bought 11 dresses from Sammy Dress, I received 9 items within 3 weeks & for unforeseen circumstance the last 2 will take a little longer. 5 dresses I completely fell in love with, thank u very much
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your important feedback and for letting us about your experience with us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.