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Sammy Dress
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Sammy DressReviews 6,937

3.6
sammydress.com

Sammy Dress Reviews Summary

The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
Germany
1 review
0 helpful votes
Follow Jun N.
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Low prices on everything
April 26, 2015

Shopping at SammyDress is interesting. The prices are low so that you are tempted to buy everything, but of course that's not possible. Also, there's a tiny catch: Shipping is not free, and since they ship from overseas, it naturally takes time for the items to reach you. Also, beware that your country's customs laws can really add a lot to the cost.

What I do is to order one or two items at a time to stay below the import tax threshold. That way I don't have any additional costs when the package arrives.

So impulse buying something that you need right now won't work, but if you plan ahead, shopping here is really great and can save you lots of money.

Date of experience: April 23, 2015
Michigan
1 review
0 helpful votes
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Great buys
April 26, 2015

Each time I've ordered, I've been so impressed with it all! Sammy dress is very affordable and has a lot of nice things! I love it! Will continue to order!

Date of experience: April 22, 2015
New York
1 review
1 helpful vote
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Absolutely prefect
April 26, 2015

Great communication and great products for great prices!

Date of experience: April 22, 2015
Texas
1 review
0 helpful votes
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A GREAT PLACE ONLINE TO SHOP!
April 25, 2015

I have ordered a lot of dresses and other items from Sammydress. I have not been disappointed at all! I highly recommend this site and the customer service team in right on point!

Date of experience: April 22, 2015
Georgia
1 review
1 helpful vote
Follow Brittany M.
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This is seriously the worst online retailer out there! The clothes size large (and I am not a US size large I wear a medium and bought larger) won't even fit a small child! The customer service is terrible they will make you pay shipping to return anything for being too small! Overall, just don't waste your time!

Date of experience: April 22, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Brittany,

Thank you for your recent comment.

For the size issue, please refer to warranty and return on our website: http://www.sammydress.com/m-article-id-16.htm

And we have a size chart below product information for every customer to choose.

Best regards
Sammydress.com

Canada
1 review
0 helpful votes
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Great Customer Service!
April 25, 2015

I just wanted to compliment Sammy Dress as I placed my first order with them and am super impressed with their customer service and support.

Just a quick recap, I received a partial shipment, as some items were on back-order and they were on it to notify me of the situation and gave me an ETA on when they expect the next shipment.

Sadly, my items weren't available, but again, they were quick to contact me and let me know, and provide options for a refund/credit - I opted for the credit to my Sammy Wallet, as I look forward to ordering with them again.

Their staff are extremely friendly and provide quick responses (usually takes a day), and one thing I greatly appreciate is their effort to ensure I am a happy and satisfied customer.

Great job guys (and gals)!

Date of experience: April 22, 2015
New Jersey
2 reviews
0 helpful votes
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Shopping Experience
April 25, 2015

I started making purchases from Sammy Dress about 6 months ago. My overall shopping experience has been good with them. The Q&A and reviews are very important to me when choosing accurate sizes for the products I like. I am more satisfied when I see photos from other reviewers to assist me in my decisions for final purchases. The conversion charts are also very helpful in determining what items are right for me. Item selections are constantly updating and available, and I would love to see more selections catered to the plus size customer.

For the most part, the quality of the products and the prices are decent. Sometimes a product can be a "hit or miss", and everything is not meant for everyone so you have to choose wisely. In some cases, Sammy Dress needs to be careful when providing information for fabric and material types, and making sure the photos reflect the material as indicated (i. E, polyester vs. cotton blend) for the products customers order and receive. For Depending on the product, shipping has ranged from 10-25 days. Sammy Dress sends updated e-mails on partial orders, and when orders have been fulfilled.

When dealing with customer service, they have handled my issues via their ticket system, and they have been very helpful in resolving the matter for refunds, exchanges, delays, and lost items in timely manner. I have received assistance to expedite the order, and when one of my packages was lost, they provided a replacement with free shipping.

I have scanned other websites similar to Sammy Dress, and I find that the prices have been much higher for the same product(s). I enjoy getting deals and saving money, and overall so far so good. I will continue to shop Sammy Dress!

Date of experience: April 22, 2015
Canada
6 reviews
9 helpful votes
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Great Shopping
April 25, 2015

I've had nothing but good shopping experiences with Sammy Dress. Their website is so easy to use. Their products are great along with the sizing which is a problem on some sites, but not on Sammy Dress, they cover a larger variety of people. Even with having to pay the shipping, the prices are comparable to other sites.
Good place to shop!

Date of experience: April 22, 2015
TC
1 review
0 helpful votes
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Great on line shopping!
April 25, 2015

The website shows very nice items with good pics. Great offers, many discounts and coupons.
The shopping process is simple and very efficient. Shipments arrive in the time frame specified.
Customer Services is amazing. They replied my questions very fast and gave all the details I asked for. Highly recommended.

Date of experience: April 22, 2015
Pennsylvania
1 review
0 helpful votes
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Had a good experience with customer service
April 25, 2015

Love the clothing I got from Sammydress. I have ordered three times. My second order took a few months to come by then I had already moved so i emailed customer service an got a response by the next morning. I was given the opinion to re deliver or a refund in which I took the refund they gave me no problems I got my refund within two days.

Date of experience: April 22, 2015
Australia
1 review
1 helpful vote
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Still waiting
April 25, 2015

It has been over a month, I order 7 items all together and received only 2 items a few weeks ago, still waiting on the rest and it is coming up to 2 months. To not have an email address so I have to call over seas is a joke! Where's my order!?!?

Date of experience: April 22, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear jade,

First, I want to offer my sincerest apologies to you for the issue.

If you want to contact with us, please refer to our website: http://www.sammydress.com/m-article-id-12.htm

And you can reply us with your order number, and we can get the information for you.

Kind Regards
Sammydress.com

Missouri
1 review
0 helpful votes
Follow Tietchka R.
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I freaking love Sammy Dress!
April 25, 2015

Sammy Dress is definitely my go to spot now for the most affordable great look. I mean man I received so many nice things from them it's crazy! I ordered two pair of Sandals that were so cute I constantly get compliments on them because they're so different. I also got these two bags that were nothing but fabulous hunny lol and I highly recommend their accessories there so different and cute I ordered a total of 16 to 17 items and got them sent through DHL man they got her within 5 to 6 days LOVED IT!

Date of experience: April 21, 2015
Illinois
1 review
2 helpful votes
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I placed an order with SammyDress on 1/29/15, and seen it was "shipped" out the very next day on 1/30/15, it is now almost 3 months later and I still have NOT recieved my order! Last month I sent a complaint, in which the reply from them was that the order can take anywhere from 30-90 days to recieve. Should it really take 90 days for me to recive? I placed orders from China on different sites weeks after I place my sammydress order, and those orders made it to me in about two weeks. There should be no excuse for why I have not recieved my order, unless it was never shipped out! I was a first time orderer from this site and did not think that paying the extra package tracking charge would be neccessary. However, I guess it really was, seeing as how they say they cannot track where my package went after it was "sent" out because i didnt pay that extra charge! Without that tracking, whose to say that the package was even sent out. I feel very cheated at the thought that my order was never sent out. I will not be spending my money with them again.

Date of experience: April 21, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Nichole,

We're very sorry for your concerns and the issues you have raised.

Once we have shipped your item out, we will send you an email about the package information.

The shipping time is depend on many factors like weather, holidays, and is out of our control, and we will offer the customer compensation if the parcel haven't received in 45 business days.

You can keep communication in your support ticket ann we will provide you a solution after we have confirmed the situation.

Best Regards
Sammydress.com

Brazil
1 review
0 helpful votes
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Optimal store, recommend
April 24, 2015

Good quality products, fast delivery and no problems, the attendants are very polite and attentive answer all questions, always buy in the store

Date of experience: April 21, 2015
Colorado
1 review
1 helpful vote
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I ordered a few items from Sammy dress specifically for a trip I was taking. I ordered them more than a month out to make sure I would get them for my trip. It is now the day I am leaving and 2 of the 4 items have shown up (in which neither of them fit right). They both showed up separately one week apart and still took a month to get here. Now I am short the swimsuit and shirt I ordered for my trip, not like they probably would have fit right anyway. They have cheap clothes and expensive shipping, that is if they ever show up. Highly disappointed, they are not a business anyone can rely on.

Date of experience: April 21, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Lisa A.

Thanks a lot for your feedback.

We are so sorry to know that your items did not arrive in time.
Please kindly inform us your order number so we can offer you
A better solution.
Please kindly submit a ticket here http://support.sammydress.com/?lang=en
Thanks a lot for all your support, trust and understanding.
Hope hear from you soon!

Kind regards,
Sammydress.com

New York
2 reviews
0 helpful votes
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Absolutely great!
April 24, 2015

"I started shopping from Sammy Dress almost a year ago, and overall my experience has been good. Their prices are very reasonable and I definitely recommend purchasing from them. I also like how you can earn spending points when you make positive reviews but if you give an unfavorable review they work to try to resolve any issues to make the customer happy. I will continue to order from Sammy Dress in the future. I have so many things I am excited to add to my wardrobe."

Date of experience: April 21, 2015
TT
1 review
0 helpful votes
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Best website for cheap clothes
April 24, 2015

Love Sammy Dress. Every few weeks I'd go back to the site to check out the new arrivals.
There's a few things you need to know when ordering from Sammy Dress.
1) They are based in China. Your package will take a while to reach. I'd say give it at least a month (to America at least) even if you choose Express Shipping. They DO have good tracking data though. I've tried shipping to the Caribbean as well, specifically Trinidad, and using the cheapest shipping option it took about 2 months to reach.
2) The sizes run small. I typically wear a size 0 in pants size and I have to choose medium over small when there is a size option when ordering shorts or pants.
3) If you have an issue leave a ticket at the support center. I've always gotten immediate or next day responses and they are quite kind and eager to help.
4) You get what you pay for. Clothes are good, but don't expect amazing quality materials. I have been pleasantly surprised a few times by the quality of the clothes but sometimes there are small sewing issues such as bad seams or easy-to-pop-off stuck on buttons.

Date of experience: April 21, 2015
Minnesota
1 review
0 helpful votes
Follow dee v.
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Before I comment on my experience with SammyDress, I am a REAL customer. My first time ordering with SammyDress, I was hesitant due to all the "bad" ratings but give it a chance. I'm glad I did because I have gotten nothing but positivity from the company. They were helpful with questions and even better, the items they sell are cheap and affordable! Every thing that I have ordered from the site, I'd received. Also, I read on here that many people did not get refunded after cancelling their orders or "not receiving them", I never had a problem with this! I've cancel 2 or more orders and got my refunded within days. Use Paypal, they have that payment option. When ordering, pay that extra $1.99 for your tracking number!

Overall experience with this company has been positive! Give it a chance.

Date of experience: April 21, 2015
Virginia
1 review
0 helpful votes
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Sammy Dress
April 24, 2015

I really like the clothes I have ordered from Sammy Dress. They are good quality and super cute! The shipping takes awhile, but I always get my items in the time they said I would. I'll be shopping there again.

Date of experience: April 21, 2015
Canada
1 review
0 helpful votes
Follow Rachael F.
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I was skeptical when I first came across Sammy Dress because their prices are amazing and they have some really bad reviews around the web. I wanted to find out for myself, so I ordered something really small -a pair of rhinestone ear clips (for like $1.00!). They arrived in perfect condition about 5 weeks later. Based on the reviews, it seemed the shipping was the main cause for low rankings. But Sammy Dress is located in Hong Kong, so it only makes sense that it could take a while to get your order especially if you choose the cheapest option.

My next order was for a Japanese fiber wig with a similar description to one I ordered at the same time from Amazon, for the same price. The one from Sammy Dress was WAY higher quality than the one I got from Amazon. It just took a while to get to me, again.

One reason I'm taking the time to write this review is because so many people don't bother to read that they are ordering from Asia, and the sizes are all Asian sizes - much smaller than American sizes, so you do have to actually take your measurements to make sure you get the right size.

Anytime I have contacted Sammy Dress, I have received reasonably prompt service. My most recent order (I just ordered a dress from them for an upcoming wedding), I accidentally input the wrong postal code. They fixed it, and even took a picture of the package before sending it so that I knew for sure they had it right. I call that good customer service.

I recommend Sammy Dress to my close friends and family because all things considered it's an awesome site to shop.

Date of experience: April 21, 2015