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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I have placed 2 orders through sammydress and the products great, good quality and delivery was on time has expected. Sizes were accurate despite small tweaks but that's based on my body type so not really a fault... my coworkers and i are addicted, we are on this site daily
I ordered one dress that was no longer available on Aliexpress but when it arrived the stitching on one of the seams was very badly rucked so that the hang of the dress was ruined. Quality of material was rubbish too. After many emails I have still not had any refunds or satisfactory offers of compensation. Sent my pictures detailing the problem 2 times. They are a bunch of scammers. Can only say avoid this website like the plague.
They were quick to reply. To any questions I had about my order. I love their. Clothes omg the best and newest styles and the quality is awsum I would reccomend sammys. A thousand times over
"I ordered items on March 11,2015. It is now April 20,2015 and I have not received my items. I wrote a review on their website about the experience and I also submitted two tickets for assistance but they have not responded. After waiting almost a month, they first told me the item was not in stock. When I requested a refund, magically, the item was shipped the same day! But I have NOT received them, which makes me wonder if they really shipped it. "
Dear Shaunda,
Thank you for your recent order.
We feel sorry for the inconvenience that you have described.
Can you provide us your order number? We are willing to help you to checking the package information.
Or you can keep communication in your support ticket, we will offer a better solution for you.
Best Regards
Sammydress.com
I ordered a romper from sammydress at a very affordable price. I only ordered one at the time as there were a few I wanted to get but to try out there clothes I ordered one and if I was satisfied then go back and buy more. I was more than satisfied it was a beautiful piece I can't wait to wear it. It came in a timely manner about 2 weeks for me.
I love Sammydress! I am continually surprised by the quality and pricing of their clothing. Customer service has been so polite and helpful in the past. This a good, honest company that I would recommend to my closest of friends.
- Sara
This is my ninth website from which I ordered and it's by far the best. I love online shopping, i love spent hours in front of my computer looking for clothes, I like to have thousands of clothes that i can choose and in this chapter Sammy Dress fits perfect.At the beginning i was sceptical because my previously shoppings on others sites. But i'm so glad that i decided to do it.My order arrived in about two weeks, i didn't paid anything more, my blouses are exactly like it were in the picture, the colours are beautifull, it fit perfect and everybody ask where my clothes are from. I will continue to do shoppings here because it's worth it!
This is a great sight for great deals. I love everything I buy from this sight. I will continue to buy clothes and jewelry from Sammy Dress
If I could give them 0 stars I would. I ordered 4 items off of their very stylish website. I ordered these items around May and did not receive them until early September. I had to harass them via email nearly every week which I was given a generic excuse around the lines of "Sorry customer, we will be shipping your order in the next -insert random number- hours." If they even chose to reply to me sometimes. I found a number and was connected to someone who could not speak English. When I received my clothes they were terrible. You could see through the BLACK mysterious (and terribly itchy) material, not to mention I bought a medium hi-low dress that fit me like a very tight shirt (my entire behind and front area were completely exposed). I also purchased a really cute tassel maxi skirt that ended up coming a little passed my knee and it looked as if someone rushed and just cut slits in a piece of fabric. None of my clothes had decent, evenly sewn seams if they had any at all. When I called, they told me that I had to take pictures with proof that the clothing wasn't right and to check my tags on the clothes but everything was typed in Chinese. I would never order from their site again. They steal pictures of what the original clothing should look like from other websites and use them as their own. TERRIBLE. TERRIBLE. But they are a great way to brainstorm outfit ideas if that counts for much. I do have the clothing for pictures still if anyone is interested.
Dear Bree,
First, I want to offer my sincerest apologies to you for the issue.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Hope you can tell us your order number and we will check the details for you to see what happened.
Best wishes,
Sammydress.com
Ool website for trendy dresses. Cheap and beautiful clothes. I ordered couple of times from this site and I am glad I did. If you know what size to order, you will enjoy shopping this site. Their customer service is excellent
I used Sammy Dress for the first time, and their items are just as pictured and correct to measurement. The customer service was always there to assist me, and express shipping was fast and convenient. The items are so cute, and I'm really satisfied with my experience with Sammy Dress.
I ordered 5 items on 3/9/15; only received two of the items... I ordered these two items in size 2X; what I received was "extra small"... Are you kidding me! I have been reading other customer complaints on the Sammy Dress website as well as on complaintslist.com. The phone number that they list as customer number is not accessible. The also say the will only give you a portion of what you spent and will not pay the return shipping. I have online shopped for years; this is worst experience ever! I spent $60 with SammyDress that I am chalking up as a lost... Don't you make the same mistake!
Dear Dianne,
Thanks for your time.
We are more than pappy to check more details for you to see if the shipping company shipped you the wrong package.
Hope you can contact us and tell us your order numer.
Best wishes,
Sammydress.com
I recommend Sammy dress to online customers searching for quality items with unbeatable price. I have purchased twice at Sammy dress and willing to shop more. In recent times Sammy dress has improved in recent times with a well structured customer support. The graphic plan of purchase from processing to delivery of an order is splendid. Keep the good work up
By far Sammy dress is my favorite online store to shop at. It's great for many sizes especially for petite women as myself. They are so affordable and the customer service is great! Will be shopping there again in the near future.
The support center people are super helpful, the order came quick, the material is great and the dresses i ordered are super beautiful. Great prices too. I will be shopping there in the near future. I already have a full wishlist, lol.
I love sammydress, good quality, cheap price, good customer service and good shipping, too. I will order again and again from this website.
$140 dollar order. First three pieces came. One was wet, mildewed and smelled of motor oil. The other two were so small they wouldn't go over my wifes head let alone her body. They refused to refund money. Articles had no brand label, no size label, no care label. Sent from England. Cost more to send back than they are worth. Rip off..., nophone number, no customer service. Stay away!
Dear Don,
We want to apologize for all that happened.
But all of our items are shipped from China. Please make sure that you contacted the right company.
Hope you can give us a reply, we will check it for you and solve the problem for you personaly.
Best wishes,
Sammydress.com
I'm now a fidelity customer of this site because I love it! I found here a lot of original things and really cheap. The quality is really good and I love to buy the accessory and jwels. My experience is so good and all my friends wants have my things. The staff is find and so quick to answer! The ship is fast and usually free of charge. Really love sammydress!
I just placed an order for a dress n swimsuit. I really hope it reaches me before my beach trip! Placing my order was as easy as 1 2 3
I was really happy with Sammy Dress because of the amount of clothes I received for the price I paid! The shipping was really reasonable since it was coming from overseas. I would definitely shop with them again because they have all the latest styles for prices that I can afford. I get to look fashionable on a budget!
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Dear BRIAN,
We feel sorry to hear that you did not like the item you have ordered.
For the quality issue, please refer to: http://www.sammydress.com/m-article-id-16.htm
Please send us the order number and we can get the information and figure out a better solution for you.
Best wishes,
Sammydress.com