Ive ordered from this site on 3 other occasions. (through paypal) this time on july 11th i bought a visa gift card and spent 73 CDN (canadian) dollars. Half of the things were out of stock. They sent my package out on july 26th. Ive been in contact with them since day 1 asking them every time to refund me on my paypal account instead of my credit card. I was told it wasnt a problem and then today i was told that it was refunded already on my credit card... which it was not... i went and checked. I also called them to make sure. Not only did they lie to me but they are wasting my time. I am not impressed.
I have an order still in Processing since 29th of November, but the order is paid since then! No answers received to any tickets open!
Order number M**************.
Confirmation payment SINCE 29.11.2015!
Dear mirela，
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I've purchased many items from SammyDress before, and i'm always amazed by how cute the clothes are for the price! A lot of items are free shipping, or have a fast processing time so you get your items sooner. I love how after you've recieved an item you can upload a picture of you in your sammydress outfit and show it off on the site and get points! =) I think it's a fabulous idea! Overall, SammyDress is one of the best clothing websites =)
All the products I ordered were just like I had hoped for and I had no problems at any point. The products are very affordable and the quality is still great. I will continue ordering stuff from Sammydress in the future for sure!
Almost a month ago I received my very first purchase (a piece of jewellry) and I was very pleased with it. The item was really original, exactly what I was looking for. Now I'm waiting for my second purchase and I can't wait to find it in my mailbox!
I ordered several products from sammydress.com. They are were wonderful and much prettier in person. I received person help from Sammydress and they were very friendly. Thanks for having such great products at an affordable price.
I have already ordered three times from SammyDress. I always got what I wanted. I am satisfied with their well-structured website, the supply of goods and the quickness of customer service. I am sure I will continue shopping on SammyDress in the future!
Overall I have had a good experience with SammyDress, they are courteous and work hard to fix whatever issues arise. My latest experience was great I have had no issues and will continue to shop there.
I've done two orders on sammy dress and really love it. I'm from Brazil and the itens came in about 30 days in perfect conditions. Considering that it cames from a really far country, that was pretty fast. Everything that ive asked was exactly like a thought. I'm very happy with my purchase.
I had a wonderful experience! Every bit of my time on that site was worth it. The delivery was quick! The product was exactly like it was advertised! The service when I couldn't track my order was perfect! And I am 100+% sure I will be going back to shop again at sammydress.com
I buy a lot online and I've ordered a few times from Sammydress, I have a good experience with them. The prices are great and the quality of the items I bought were quite good: A pair of shoes that were really beautiful and well made, some coats and shirts with good fabric and a cute skirt. Overall I'm happy, I think they're reliable.
I am very happy and impressed with my purchase so far! I bought i few items from sammydrees and everything what i got its just how i saw in the pictures on the website this is my second order from sammy dress and i am really happy.
I placed an order from Sammy Dress on Dec. 29,2016. I ordered 6 items total. I received 3 of these items about 3 weeks later. The other 3 items I haven't seen yet. It has been nearly 7 weeks since I placed my order. I have contacted the Service Department twice now and received no replies. The first contact I made online has since disappeared, too. While I really liked the first 3 items, it would be nice to know what is going on with the remaining items that I paid for!
UPDATE 2/18/17 --Upon posting my initial review, SammyDress refunded me for 2 of the nondelivered items and shipped the remaining once. I am pleased with the progress.
Dear Dana,
We are sorry that you are experiencing issues.
Sammydress clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
In cases where we believe that the processing time may be longer, due to stock availability, we will contact the customer within 24 hours.
We kindly ask that customers wait patiently for their package to arrive. If you have any questions in the meantime you can always contact our Support Center.
We have sent you a message and kindly ask that you reply to us via a ticket.
Thank you,
Sammydress Customer Service Center
I've emailed Sammydress multiple times over the past few days, and placed a complaint, as well as posting a question directly to the item online that I ordered, and there has been no response. I ordered my item and it was shipped April 20,2015 (so the shipping info says on my account) order #MM**************. The site states that I should have rec'd my order within 10-15 business days, and it has now been 19 business days, and nothing, my order has not arrived! No response from customer service with regard to this matter either. I need my order ASAP!
Dear Lorie,
Thank you for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have tracked the package for you, the information shows that it was delivered on 2015-05-26, have you received it?
We have also contacted you in the email, please check and reply to us.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Sammydress Customer Service
My order never arrived. I tried to log into my account online but had several issues with Sammydress' website. I contacted them via Facebook and was very disappointed with the service I recieved from Sammydress. Despite giving them the correct address they told me I would need to pay for postage again, which I was not prepared to do. They have declined to give me a refund.
Terrible terrible experience, I do not recommend sammydress to anyone.
Dear Sarah,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I was really empressed with the quality of all tops I ordered. I used to order from China before and most of everything was arriving too small or too cheaply looking. I saw a top on SammyDress which I used to own a while ago and I payed 6 times more for it than what Sammy is selling for. The top was a real good quality. This fact gave me a little hope that not everything will arrive too bed. Well... One of my new tops I bought from Sammy is $8. When I received it I thought I would easily pay $100 for it and would feel it's the real price for it. I am just a happy happy happy customer. Will come back for sure. Highly recommend!
First thank you for invite me to give me opinion. This is my first time buying cloth from sammydress and I really like the styles that you guys offering in the website. The only thing I did not like that you one of the time was showing in the website and it was not in the storage. So I would appreciate it if next time buy cloth to have the item available first before showing it to customers. Regarding the customer service they were helpful and answering all my complains in short time. And I am looking to buy more from samy dress
I have bought several products for my siblings from Sammydress. The quality of the items is very good for their price and what is really good is the free shipping. The range of products is also really good. Apart from clothing and watches, they have some very nice rucksacks as well.
I ordered a coat in what seemed like the right size. When I got it, it was a bit too tight. I have been trying to exchange it for the right size, and they insist that they will only exchange it if I can prove that it wasn't what I ordered.
Dear Wren,
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
As for size issue mentioned above.
Would you minding sending us your order number so that we can resolve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
The sleeves were in the wrong place. They clearly don't understand the concept of sizes. Slow shipping and I still have not received some of the items I ordered. Others that I received, I did not order. You DO NOT want to purchase clothing from SammyDress.
Dear CH,
Thank you for your message.We regret things did not work well for you.
About the size issue, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
In order to verify and resolve the delivery and size issue, please kindly offer your order number so that we can check it for you.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, and we are very sorry for the inconvenient we cased. Please kindly gave us your email address or your order number, we will check your order and solve all the issues for you soon.