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Dana M.

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2 Reviews by Dana

Sonostee.com

  • Sonostee

“Customer support email address not working”
8/20/18

I ordered 2 tshirts from Sonostee. One shirt arrived after 3.5 weeks. I washed it and the screen printed design melted off in some places. One shirt has not arrived, even though the email said estimated arrival was 10 days ago. I tried to email their customer support email address and it had bounced back 4 times as "undeliverable". I'm assuming I'm pretty much out the $54 I spent.

Sonostee.com product 0
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Sammy Dress

  • Sammy Dress

“SammyDress - only received half of my order!”
2/12/17

I placed an order from Sammy Dress on Dec. 29,2016. I ordered 6 items total. I received 3 of these items about 3 weeks later. The other 3 items I haven't seen yet. It has been nearly 7 weeks since I placed my order. I have contacted the Service Department twice now and received no replies. The first contact I made online has since disappeared, too. While I really liked the first 3 items, it would be nice to know what is going on with the remaining items that I paid for!

UPDATE 2/18/17 --Upon posting my initial review, SammyDress refunded me for 2 of the nondelivered items and shipped the remaining once. I am pleased with the progress.

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sammydress h. – Sammy Dress Rep

Dear Dana,

We are sorry that you are experiencing issues.

Sammydress clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.

In cases where we believe that the processing time may be longer, due to stock availability, we will contact the customer within 24 hours.

We kindly ask that customers wait patiently for their package to arrive. If you have any questions in the meantime you can always contact our Support Center.

We have sent you a message and kindly ask that you reply to us via a ticket.

Thank you,
Sammydress Customer Service Center

Dana Has Earned 3 Votes

Dana M.'s review of Sammy Dress earned a Fraud Buster vote

Dana M.'s review of Sammy Dress earned 2 Very Helpful votes

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