HORRIBLE!
Quality is bad, if you are lucky enough to even get your order. The colors are off, materials are different than labeled.
Worst part, I ordered for nearly $100 worth and they took 2 $100 payments from my account! I have e-mailed them several times, and everytime i get back an automated reply. One time one "helen" sent me an e-mail that she would look into it, she asked for my account number. I don't keep money on this account anyway, just if i want to shop online, so this time it was empty, so I gave her the number. The same NIGHT(!) someone tried to withdraw a large amount from my account in CA (even though I am in Dubai and my account is in the UAE). Bank flagged this and fixed it, but DO NOT TRUST THEM!
I ordered some 2 items took 2 months to come which I didn't know it was coming from China or where ever across the sea. When I got my items not at all the the pictures of what I wanted on the site. It took so long I didn't bother trying to get my money back. It was cheap prices but that's because of poor quality. It looked like the made it to try to look like the picture but no success wasn't even the same material. Do not order from them.
Dear Jaleesa,
Thank you for notifying us of your complaint.We are regretful that you feel like that way.
We really want to work with you to verify and resolve the issue.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I purchased a few items as it said 50% off the total among was $46 as I payed for it they charged me full price instead which was $73 I was so mad asked for a refund so they asked for proof. Git no refund or my items! Taking this place to court!
Dear Irene,
I want to start by thanking you for notifying us about the issue.
I want to extend my sincere apologies for the problems you have experienced.
For the issue you have mentioned.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
Very disappointed with the items I have received. According to their measurements a tunic I ordered should have fit. It does not. I have received two of the 4 wigs I ordered. Nothing about these wigs is similar to the pictures. I have tried and tried to get these wigs to look like the pictures and it is not going to happen. I have worked with wigs, synthetic and real hair for many years. I know what I am talking about. I regret that I ordered several items at one time as I have wasted money. From what I have read it is impossible to get my money back.
Dear Jenny,
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or frustration that your experience has caused you.
For the item you mentioend.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
You are a valued customer, and we are committed to providing you with the best service possible.
Sammydress Customer Service
http://www.sammydress.com/
I order things on November 30th. Got a email saying it was shipped December 10 and I still have not recieved any thing yet! Please contact me Christmas is a week away and I need my stuff! I tried to call the number but anyways get a busy signal. I'm rating you a one for now until I see my things I paid for.
Dear Tracey,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress that I had my eyes on all summer in the last week of July. I paid approx $15 for the maxi. I got the shipping notification and tracking number (that I paid an extra $2 or so for) on July 28th. Then I saw a bunch of reviews saying they hadnt received their orders MONTHS later, and I got nervous. And others saying the sizes were smaller than anticipated. My order arrived 8/6/15, so maybe 15 days after it was shipped from Asia. And it fits well. The only problem is it is slightly too long for me, but I can wear heels to fix that! Will order again!
Oh, and my tracking site never worked, or even loaded for me. I will not pay extra for tracking next time
I ordered from them in September. I have yet to receive my order. I messaged them on fb and they told me it was shipped out in October and would arrive in 30 to 35 days. It is now January 1st and I have yet to see my order. I complained again and they told me to check with my local post office because they mailed it out. I will never do business with them again. That was a huge waste of time and money.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly tell us your order number or your email address, we will check it and solve all the issues for you soon.
I ordered 2 dresses for my daughter's on March. 16,2016. I have not got the dresses yet. When I look on my account it says the order is still processing. Yet they have already taken the money out of my account. When I've tried to reach them I get no answer. This is ridiculous. I will never order from this company again
Dear Stephanie,
Thank you for your message.
We wish to apologize for any inconvenience.
We checked that we have canceled our order as you requested.
To check the refund details please kindly go to your Sammydress account " My tickets "
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I purchased 10 items both for men and women and most of them were of really great quality I must say just the guys pants that were disappointing, I absolutely loved the swimsuits and dresses as well as the shoes, the customer service I got was helpful. Just that the order took about a month to get to me maybe cause I am all the way at the bottom of Africa, the tracking was comforting though as you could see its where about. Sammydress is not at all a scam and I surely will purchase more products from them. More more
My experience with SammyDress was good. I was most excited about the date the products arrived. They said it'd arrive in 3 months, but 20-30 days after it was already at my home! Great deal!
The products, though, are the problem. They show beautiful in pictures, but in real life it's always a little different. I bought a watch and I can't use it, because it's broken and ripped. It's sad, because it's beautiful, but the quality is very, very low.
Besides that, it's great! Love and planning to buy again soon.
I ordered a couple of belts and I loved them! They were very unique, quality was good, and was better than what I had expected. Shipping was a little slow, but that was expected since it was free. Would definitely order from them again
I ordered a dress from this site on 4/22/14 and it's still saying processing till date. Contacted them and they tell me the item is not available and I should choose another item... yet the dress I ordered is still displayed on the site. I have asked them to refund my money if they can make the dress. I don't want any other dress. Mind you this dress was for an occasion for 5/17/14 now i have to look for another dress. I want my money back! I paid with paypal so i'm about to ask them to get a refund... Their so call numbers on their websites don't work... I believe this is a bigtime scam and I am very disappointed...
The items are poor sizing- I'm 5'3 and I ordered a LG just to be safe. It was still way to tight. Couldn't even zip my dress up. Cheap, itchy and scratchy material. Overall EXTREMELY POOR QUALITY. On top of that it took over 2 months to receive these articles of "clothing". It felt like I was trying to wear a shower curtain. Never buying from them again. Worst experience of my life.
Dear Kalli,
Thank you for your message.We are regretful that you feel like that way.
Regard the quality issue, we would like to assist you to resolve it in a better way.
Unfortunately, we cannot find your order record in our system.
Would you kindly offer your order number so that we can check it for you please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered 6 shirts/sweatshirts XL. When I got them the zippers don't work, and the tags on the shirts (ALL of them) read XL but were XS. I spent $72 and spent 3 weeks back and forth with "Customer Service" emails where they wanted the shirts back and credit me $14. Still no satisfaction. Stay clear!
Dear David,
Thank you for your feedback.We are sorry for the inconvenience caused.
About the size issue, we need to verify it at first. Please kindly note 1 inch = 2.54 cm.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Many thanks in advance.
Sammydress Customer Service
http://www.sammydress.com/
I got an account just to talk about this site. My order number was MM************** and I made it on October 8th. It is still processing. It is absolutely unacceptable that the order has taken this long to process and has not even shipped. They promised that they would respond within 24 hours if you submit a ticket. I submitted one two days ago and haven't gotten a response. I even tried to call their call center and got a busy tone. I do not recommend this site at all. Stay far away!
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please kindly check your email and we will solve all the issues for you soon.
I have ordered multiple times from Sammy Dress, and this most recent time I am still a satisfied customer. I ordered a few pieces of jewelry and in less than 3 weeks from the date the order was placed, I received my order in the mail. I will continue to order from this site.
I ordered a few tops, jumper and necklace from here, when they arrived I was so happy! All the tops were about £2 each so very good value and the material was high quality, nice and soft, it all fitted perfectly and I can't wait util I place my next order with them, my favourite shop!
While I realize nothing will be the exact same as the picture, there are still standards. Two of my items weren't shipped out and he dress I bought was terrible quality and way to short. It was a floor length dress, the dress stops right above my ankles which by the way is you didn't know was ankle length not floor length. If all of my items had been sent and i had the dress i was promised then I'd say they deserved more stars and a better review but at the moment I dont think they deserve a one star review.
Dear Hailey,
Thank you for your post.
We have checked the detail information.
About your second package, it was delivered at the post office at the early time and wait for you to pick it up.
As for quality issue, we are regretful that the product did not meet your expectation, we will check it for you.
We have resolved this issue through our support center.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered many sweaters and dresses from this site and except for one order (because of the italy's wrong shipping service here in sardinia) i've never had problems with their shipping or quality. Very satisfied with their service and their fast answers I am for sure going to order other things by their site. Thanks sammydress:-)
Sammy's Dress is a SCAM. I ordered 4 dresses. I received 2. It took over a month to get here. I wear XL. Since I have never ordered from this site I ordered one of the dresses in XXL to be safe. What a joke. It must have been a child's XXL. The quality of the fabric is horrible. This is a scam and interestingly enough, my credit card was highjacked the very same day they shipped the order. Coincidence? I don't think so.
Thank you for your review, and we are very sorry for all the inconvenient we caused. Regarding your order, we have sent you an email, please kindly check it and We believe we will help you solve all your problems there.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
Dear Trang,
Thank you for notifying us of your complaint.
We regretful that you feel like that way.
In order to verify and resolve the issue, would you kindly offer your order number so that we can go ahead please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/