I have shopped with Sammydress on 3 occasions now and could not ask for a better online company to deal with. They are friendly and helpful, their items are super cheap compared to any other site I have felt with. Their postage is very quick and the quality of their products is next to none. I recommend everyone to shop with them and thank them for their continued service and support.
Regards
Darren
I purchased something as a gift on the 13\06 and it still hasnt arrived. I sent a complaint to this company and i kept getting "oh it can take upto 3 months for delivery. Then i sent another complaint and they replied that it must be lost in transit. I asked to be reimbursed and they offered only part of what i actually payed. I would strongly advise not to use this company!
My friend introduced me to Sammy Dress that same day I downloaded the app on my IPhone and put in an order right away. Not all of my items were in so they shipped me out was in and then shipped out the rest once it came in. I was very happy with my ordered, and so was my friend :)"
Horrible service. I ordered three items on August 4th and it still hadn't shipped after 2 months. This whole time I kept asking when it'd be shipped and they'd give me a date or time frame, then it still wouldn't get shipped. Asked for a refund and now 2 weeks later I'm still waiting on that. They also acted annoyed with me and like I needed to be more patient... because 2 months isn't a long wait? Don't buy from them!
I wish I had never heard of this company. I ordered my items on Monday (10/20/14) and I'm seeing all these horrible reviews and I'm like, oh no, not me too! This website is the worse I've ever heard about in my life. And the fact that my girlfriend wanted to get me 2 hoodies and paid for the items from her credit card makes it worse. I could deal w/it if it came from my own account, but I feel completely responsible. I can't get in contact with anyone. I knew I shouldn't have ordered when I saw it had a "chat" session for questions. The phone rings busy all the time, and it's just an all around bad experience. I doubt I'll get my items but I'm gonna get my refund one way or another.
Dear Chrs,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
First, we want to offer my sincerest apologies to you for the issue.
For the issues you mentioned, it’s not real as there were always misunderstanding as many customers can’t understand the processing time and total delivery time.
After you place the order, we need time to process, once your order is prepared well, we can arrange for shipping, sincerely hope you can understand it.
You can tell us your order number so that we can check for you, please?
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I love the website it is true to its products and I received my packages within the time it said on the website (: i definitely recommend this to everyone it is a great website with great quality products so far I have bought a gorgeous purse, a cardigan, and 3 dresses and i am currently waiting for 3 orders i just put an order in the day before yesterday one that my mom wanted and i received an email yesterday saying it got shipped out (: and my mom told one of her friends and i made an order for her yesterday and i received another email saying it had been shipped and yesterday i also ordered me a few more items: 3 and i am waiting to receive them i am very excited thank you so much sammydress for such amazing products, and these are all the products i got for me and i got another dress for my sister but i don't have a picture of her, but we have gotten many compliments (:
It's one of the best sites of it's kind, it has a good price-quality standard.
I've done a few orders until now and most of the items are worth the buying.
Also very satisfied with the website upgrades and method of refunding.
Waited over 6 months for an order, never received my items. When i contacted customer service the said that there was a problem with customs. I waited over 6 months and was not even contacted when there was a problem. When i demanded a refund they offered to refund 20% i finally got them to at least give me 50%. Its is WRONG to do this to customers! SCAM!
We thank you for providing us with important information about your situation.
I checked your name, but haven't found any information. Could you send your order number or e-mail address, i will check it for you and solve this issue as soon as possible.Or you can go to our support center to submit a help ticket.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
It doesn't tell you where your clothes are shipping from, takes forever to ship out, I'm still waiting for my order that I placed early November. I wanted to cancel my order, which you can do yes, but you get a store credit. Then when they finally ship your order they give you a tracking number toobbas the links they offer to track it doesn't work. Unlike other webstores like etsy, who track it for you on their website. I won't be giving them my business again.
Dear Leandra，
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Sammy Dress is a complete scam site. So far its been 13 days "processing" even though item was paid for on day 1. I also paid for shipping 3-5 days which is useless now as it hasnt even been pulled off shelf! If you dont care how long it takes for shipping, then this is the company for you. If you plan on wearing the bathing suit in the same summer time that you order it, then pass on this site. I guess Ill use this suit in summer of 2016
Dear Patricia J.
Thanks a lot for sharing your shopping experience on our website,
Please kindly forward us your valid order number so we would be able to look further into your issue, thus we can reach you or offer you better solutions.
Or Please feel free to submit a ticket here http://support.sammydress.com/?lang=en,
Hope we can solve the problems together soon!
Kind regards
Josslyn
Sammydress Customer Service
http://www.sammydress.com/
I ordered a bag from them in light pink. Everything was ok: the packaging, shipping etc. The only thing that bothered me was the smell! Everything I put in it, it picked up the smell... thats disappointing and the reason I stopped using it. Shipping was ok, but of course it brings the price up a bit. I payed extra for tracking number just in case so my order does not get lost (I was a little skeptical). My experience was positive and will order again in the future. And if you are not sure if your package will arrive (was reading other reviews) just pay 2$ for a tracking number and that's it...
I placed my order on may, 16 and received the package on june, 3 using the lowest shipping service. It took only 18 days holidays included which is really farther than expected.
The dress is really beautiful and fits very well.
Its total lenght is 124 cm so it does not touch the floor. Despite that it is really gorgeous.
I didn't like its belt so I decided to match it with the golden one you can see in the photos which is called "Alloy Leaf Decorated Solid Color Elastic Waist Chain".
The colour is amazing and is exactly as shown in the picture.
The lining is not as long as the dress, it is much shorter so this means that the dress is see-through from the kness up to the end.
On the back there is a beautiful pearl button.
I'm really satisfied with my item and its fabric (I have already washed it 3 times since I got it and the pleating hasn't changed. It doesn't even need to be ironed.
I ordered several items to include 3 dresses, boot caps, 3 sets of leggings and a hat. The hat only acceptable item. I ordered the dresses in XL. I normally wear a size 16. The dresses were more like a 0 or child size 16. I had to give them to my daughter. One dress was so short, that even my 18 year old 5'2" daughter will have to wear as a shirt. Stitching was terrible, lace was frayed and one dress was so crooked that it is totally unwearable. Shipping back is not an option as it will cost more than the cost of the items. Wish I had read all the reviews before ordering.!
Dear Rita,
Thank you for your feedback.
We regret things did not work well for you.
In order to verify and resolve the size and quality issue, would you kindly offer your order number please?
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
To send us a message. Our Customer Service Center will handle it accordingly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Sammydress is awful! I purchased 2 items in the middle of July. I paid to have a tracking added onto the package as well. Sammydress decided to send each item separately and only put the tracking on 1 of the items. I got the first one that was trackable 2 weeks later. 1 month later, I sent them an email asking about my other package that hadn't arrived. They told me to be patient and that it can take 48 business days to arrive. I just received the second item today (2 months later) and it was the wrong thing! I didn't order that ugly dress and am so upset! I'm not even going to go through the hassle of returning the darn thing. I'm sure it would take another 3 months to get my money back. Thanks for horrible service sammydress!
Dear Kristin S.
Thank you so much for your important feedback.
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid Order Number or Ticket Number?
We disappointed our customer here and would welcome the opportunity to make this right.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
Wrong items or package sent
-If we sent you the wrong item: We will either refund you in full or dispatch an item with an alternative product (if applicable).
-If you ordered the wrong item: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a full refund or exchange.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I order from sammydress on 10-04-13 still haven't recieved anything but a fake tracking number and I'm starting to think all of these good reviews are from sammydress.com themselves I'm calling my bank to dispute these changes
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I have purchase a few items from them in over a month. Have not recieved any. Each time i try to send in a complaint i keep getting my email or password is wrong. I only have one and sure i know what it is. By saying this i cant send it in but when i get request from them they use my email. Something up with this company. Trying to rip off customers.
Dear george,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
For the item you still haven't received.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I love Sammy Dress, when I first found out about it I spent days looking through their products and adding to my favorites. I love the option to have my own section of clothes that I already know that I like, it makes it very convenient when I place a new order! The clothes are chic, inexpensive and good quality which makes it easier for me to update my wardrobe. I love Sammy Dress!
I bought a some clothes from there and they are efficient and the prices are low. I like the quality because usually expect something lower than wat is shown however it looks like what is exactly shown.
I would like to express my experience with Sammy dress. I have ordered items from Sammy dress worth 140USD. Its been 3 months. Still no shipment received yet. Poor customer service.
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Hi i was able to refund the money. Even it was tough they responded for my query every time. I going to give a try 2nd try.! Hope this time they handle my order with extra care. Hopping to continue business with you!
Dear Pradeep,
Thank you for your valuable feedback. We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are afraid that your order was delayed by bad weather or customs clearance to lead non-delivery, please tell us your order number so that we can contact shipping company to check the details and send you a solution soon.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Sammydress Customer Service
I am disappointed in my order... I got things that I didn't order. Stitchings were coming aloose when I opened the package. I had to cut off loose threads. But I guess you get what you pay for. I can't say I won't do with them again, but it will most definitely won't be a big order. I'm glad I used my first mind & not purchase over $150 because I would be pissed
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, we are very sorry for all the inconvenient we cased. Regarding your order, we have solve all the issues for you. Please kindly check your email, and we will solve all the issus for you soon.