Safeway

Even spending ab average of an extra 5 -10 minutes in line to review purchases they still find ways to overcharge us. How about $24 for a head of kale? We do our homework., come prepared with an electronic list and even grab a paper ad to make sure of prices. Still get overcharged! Even then customer services in the PHILLIPINES do not actually make the refunds they promise over the phone. If you shop SAFEWAY DO YOUR HOMEWORK AND BE PREPARED TO BATTLE IT OUT TO AVOID BEING GROSSLY OVERCHARGED.

I was shopping this weekend on my weekly visit to Safeway, but this time I left the store feeling uneasy and disappointed. I was walking down an aisle with my boyfriend and our 10 month old son when I slipped on a large oil spill in the middle of the lane. My boyfriend and my baby managed to miss it. However, I did a half-split with my legs, drenched one of my pant legs and faux Birkenstock sandals (which I had to throw away), and dropped my phone face down in the oil. I salvaged my phone and my boyfriend had to clean it off with his jacket, and I found a nearby napkin station to wipe my foot and pants off with. I walked through the store with oil on my foot. There was an employee who witnessed the entire thing right near the deli, yet he did not say anything to me although I expressed my discontent. He didn't offer to help, not say a word. There was no "caution, wet" sign out on display at the time. He found a sign and placed it near the spill after he saw what happened yet still said it did anything. I went to the customer service station after I checked out my items, where the assistant called the general store manager. When she arrived, she asked if I was okay and said she was sorry, but she ended up giving me two expired coupons to use on my next visit. I was hurt emotionally and embarrassed as I cleaned myself off in front of the busy store and customers walking by me. Just overall the worst experience I've had in a store in my entire 24 years of life.

We are chronically overcharged for advertised specials and digital coupons. I have dealt with regular staff and even the store manager who was incredibly rude while blaming me for the errors as they had my phone/membership # incorrect in the app. Additionally they are required to give you the item for free if under $5 or if over $5, they are required to give you a gift certificate. I have mostly dealt with the clerks in the store and some have been horribly rude when you report the situation and unwilling to provide the gift certificate for all your troubles. Blaming the customer for their errors is beyond insulting, they are just angry they got caught ripping you off or the people responsible for inputting the prices or your information are incompetent!
Apparently it's a chronic, systematic problem that's been going on for years. They don't want you to know the policy that the court injunctions going back 15 years require. This happens at different locations from what I have experienced and read numerous other people complaining about. It's a common, popular topic on NextDoor to warn people to check their receipts. I can only imagine how much I have been ripped off of. I've seen one of my overcharges to be over $41!

Today I order groceries it was supposed to be delivered 5pm when it arrived was almost 7pm al my bananas as ripped and black smashed,my eggs more than 5 was broken

Safeway 2637 N. Pearl Tacoma Wa. Several occasions over the last three years I have been turned down for shots, always too busy and must drive 30 miles to get them done at another Safeway. This goes for flue, covid, shingles. They ran out of my prescription and the other Safeway store I use drove 90 miles to go get some for their customers. I needed a prescription filled three days ago they were too busy to fill and asked to come back today 7/03/ 22 I went back to be told to come back because the pharmacist didn't want to log in to his computer and was told to wait for the tech that was out to lunch. I can walk right in my other Safeway and get my covid booster. Not at this Safeway on pearl you must make appointment even though they are not helping anyone else except counting pills and when you go, they still turn you down and have you come back and make another appointment. Safeway on 6th that closed and on pearl haven't had great pharmacists or techs in about four years. Im done with this Safeway and the poor service we all get.

For those of you who, like me, really like Campbell's Chunky ROADHOUSE Chili, BEWARE the FALSE advertisement on Safeway Supermarket Corporations website showing the picture of the REGULAR Campbell's Chunky Chili With Beans LABELED with the name next to it of "Campbell's Chunky Chili With Beans ROADHOUSE" name. They are NOT the same! (SEE PICTURES BELOW). When I email contacted Safeway Corporation about this, they responded by "apologizing" that the product was mislabeled at the "LOCAL STORE" and headquarters would contact the "STORE DIRECTOR" to inform them about it. I HAD NOT even designated ANY of the local Safeway stores. (SEE CORPORATE RESPONSE BELOW). I could not include my email complaint because it was submitted through the Safeway online website format.

AS A CLERK THERE 2 YEARS ON TIME DID MY JOB AND A VETERAN, TOOK ON A JOB AT HOME DEPOT, I DIDNT LIKE IT WENT TO SEE IF I COULD GET MY JOB BACK DEC 28,21 SHE SLAM THE OFFICE DOOR ON ME AND SAID IM IN CONFERENCE CALL,, THERE IS A ANOTHER WORKED OF COLOR 2 NO SHOWS NO CALL, KEEPS HIRING HIM BACK, i WAS ALWAYS ON TIME AND DID MY JOB WELL, I DID GIVE A 14 DAY NOTICE,

If I could Give this store a big fat zero I would. I am so sick of their scamming ways. Groceries have doubled and tripled, but that's not enough for greedy Safeway. They have to cheat people and scam them. I hate this store I will never be back. I am so sick of my groceries costing $20 to $40 more because of their misleading scamming ways.I have to drive 30 miles to the nearest store, but I will do it because I know I won't spend that much in gas. They have lawsuits against them right now. Who's to wonder they just can't seem to do anything but cheat, scam and continue to be greedy. You have lost a very good customer and I will continue to tell every person I know. And try to convince them not to go to, this lower then low store. Shame on you Safeway. You need to change the name of your store because shopping here is definitely not the Safeway to shop, Unless you don't care about your bills or an education for your kids, travel, nice things. It's already hard enough out there. Thanks for contributing to Everything that's awful in this world.

In recent times, I noticed that Safeway stores were well kept and organized, but they lacked certain things, as well. One is that there were many items that are common in King Soopers, Albertson's and elsewhere, but Safeway either rarely carried the item in question, or not at all. I'm talking about items that are commonplace. For whatever reason, Safeway doesn't always go as far as they could merchandise wise. Prices also leave much to be desired at times. The local grocery chain, King Soopers, always has bargains and much lower prices. Why they must charge more than Soopers is beyond me since they deal with the same basic vendors and suppliers. Why the difference? I understand that they are union, granted. But so are many of the other chains and they still can offer better deals. They also need to introduce sublet businesses that are geared toward cuisine and other services. Their staff is basically friendly and nice, though I have met a few grouches in my time.

Recommended for overall service, quality and reputation. Format of stores and prices could use adjusting.

This is not the first time that I have had this experience. Safeway flubs orders all the time and says they cannot get the delivery done. So, this week, I ordered 3 DAYS BEFORE XMAS. They screwed up and could not promise my order UNTIL AFTER XMAS. W are in a Pandemic, but Safeway cannot pay people overtime to get your groceries to you. So, guess who gets screwed---ME THE CONSUMER. Yes, that is right--the Safeway execs will be Eating Xmas dinner, while I think of a way to get food on the table without dying of COVID. Suck it, Safeway.

My area doesn't have the LET SOMEONE SHOP FOR YOU AND DELIVER IT BECAUSE YOU'RE LAZY feature, BUT it does populate coupons and deals specically matched to the stuff you buy.
It's easy to load your member card from the site and you can print out a shopping list.
The only thing I wish that it had was a way to organize the items/shopping list by AISLE in your chosen store. It's very mixed up and when shopping with two of the Four Horsemen of the Apocalypse, you want to get in and out as quickly as possible so CPS doesn't get called from a epic mother meltdown in the fruitsnack aisle.

Safeway bakery is very disappointing, I ordered a cake and cupcakes to match the cake with specific flavors. When I arrived the cake was the wrong color and no cupcakes made. They display such nice cakes but once ordered they are nothing like that if you get your whole order. I'm on the way to birthday party and I had no choice but to take cake. How embarrassing of a cake I did get. NEVER USE THEM, you WONT GET WHAT YOU ORDERED!

It was almost an impossibility to get the account to work, and once opened got crazier. You can clip the coupons but have to add the coupons into the order by checkout. Secondly, the person coming out to deliver the groceries approached me calling me "Janet" (which was the next car over, please deliver to the right bay number and the right car, shall we?). I waited an additional 15 minutes because according to "Zebra" I allowed for substitutions, which I clearly stated NO SUBSTITUTIONS because of allergy issues. So the guy delivering the packages was miffed off (why no call, then if there was confusion?), lastly the delivery person said "No Tide Pods that I wanted were available". I moved my car, walked into the store and found easily the "Tide Pods" at exactly the same price I had paid, without a substitution was clearly there, there were 3 bags. I went up to talk to the manager and the bagger (delivery guy) was standing next to him. I showed both of them the bag of Tide... asked what the problem was, no response, and the night manager said "Not my problem." It's not worth the time and energy to be involved in an online snafu of a website, that clearly WON'T deliver even if the products you need are in the store. I am disabled, I didn't need this hassle. I will get my Tide elsewhere. Come'on people if you want to be in business you do the job. PS Safeway we had the same problem, so I don't get what they are doing with the Franchise. It ruined our dinner. I will have to work out now what we are going to do about groceries. Thank you.

Just for U is good for finding bargains. But in July, Just for U was temporarily disabled. It's back up during August so I keep checking it regularly for digital coupons.

I have been to several different Safeway stores and they all seem to have something in common they are very overpriced and yet there bathrooms are old and outdated and sub par