Safeway

Horrible customer service I have to ask the lady over and over again to move out my way Sunnyvale California, Safeway el Camino

They have a check box for Keto Friendly products. But it is not all that helpful. Maltodextrin is NOT KETO Friendly. Buyers beware.

I just signed up and started Fresh Pass membership. Other than one unprofessional representative not to say nasty - who told me I "didn't have an account" after I provided the same phone as I did to all other prior agents -most of them are very customer minded. Although I understand each one of you, because I myself just experienced similar situations trying to find items and lots out of stocks and expected order be deliver between 8-9 am when I am just 5 min from the store, I got delivered 4 hours later. I start my day with Yoghourt to feed my good bacteria before eating anything else, I spent time between working and calling customer service. I am vegetarian AND eat organic foods while avoiding artificial preservatives or anything with gluten or salt or sugars which is difficult in US compared to Europe where I travel on business until pandemic hit stopping me from bring good stuffs like real bread/dark pure cacao chocolate, crackers... with minimum sugars or salt if not at all. Without foods in stomach, from 5 am when I start work in different time zones to finish sometimes after midnight, I must admit I was ready to cancel my membership when I got a very professional and customer- focused professional in MJ (that's her name), MJ logged a ticket while tracking the DOORDASH driver AND the store manager called. Out of 5 orders, even though some previous items were of poor quality like bad Gala organic apples which safeway refunded, the last order with yoghourt that was delivered late and messed up my day was following the Murphy's law of when things go bad they must all go bad. However, other than few bad apples (speaking of the expression) including that one NOT so friendly agent, I decided to keep my membership and give Safeway a chance. Safeway is trying, just look at other stores, they forced us to go through instacart who are expensive and have all the extra fees while safeway is using doordash and trying. As a consultant, and I know they're doing survey, I would Safeway use all the comments and feedback from each one of you and I would ask you to be patient with the delivery service. I am confident listening, as Safeway is doing to the best of its abilities getting client input, it a sign they're going in the right direction. I know some managers at instacart take customers for granted. I tend to trust until you prove me wrong, some may disagree with me if you more suspicious at start. I think Safeway is different. Let's give Safeway a chance for offering delivery to us at a good cost and being listener for listening helps solve 50% of the problem in my opinion. Thanks MJ and whoever Lady manager who called from the store (I apologize didn't get hername).