Safeway

Many Fridays I went to safeway for Friday special sale products after work about 5pm. But they always sold out. This Friday I took off 3 hours earlier to get there for the special sale products, but they still sold out. Waste my time. So disappointed.

Shopping should NOT be so difficult! Clipping digital AD's when I'm already a member? Having to do extra work on a horrible App & confusing Web Site, why bother I'm done. Then I have to get in line at the customer service desk and wait to fix the issue. Everyone in line had the same problems with the STUPID digital ads or sale prices not coming up correctly. The Safeway employees also hate Digital Ad's! There are too many other grocery stores that are better overall when you add in time and effort not to mention not being frustrated or upset after shopping Goodbye Safeway - Rename your store too Hardway!

Can't give them one star.

Representative are not helpful at all. Anoing and dismissive attitude. Phone calls are constantly disconnected by representative because they don't want you to leave at the end of the phone call bed servey. Not a good English. The company who is hiring them to hendel there clients complaints are paying for one big nothing as a service.

Went to Burlingame Safeway and asked a courtesy clerk for the bathroom code and he said he didn't have it. I asked him to get it for me and he said no and walked away. His name is Alexander. I have never had such a rude experience.

Feels like their site was built was amateurs as a college project. Poorly designed site and worst customer experience combined together. I ordered 3 times and ever single time i got a cancelation after 6 hours of placing the order. The item was still available in store and online yet they kept canceling after 6-8 hours. Spoke to customer support and they were as clueless as the site. And every time they canceled the order, they would deactivate my account. Customer support said they have no idea why that happened. Its just a useless service.

The Safeway in Catonsville Maryland on Baltimore National Pike is the worst grocery store ever. It is never clean they never have the items that you need they have a high turnover for employees. The employees are eating at the registers cussing at the registers and playing at the registers.

Load your frickin Club card B4 going to Safeway... Just 4 U & digital coupons.
You will save hundreds of $ over time.
And how about those French Bread baguettes... Yum.

I order on line for delivery between 5 PM an 9 PM. At 8:30 PM got a call that my delivery would be there between 9 PM and 10 PM. at 9:15 PM I got a call that they would not be able to deliver that night and given their 8 00 number to call to reschedule my delivery. When I call the 800 number they were closed. Called next morning at 6 AM and for delivery at 8 AM and was told they could guarantee the could deliver then. I ask why they didn't deliver last night and was told they don't make deliveries after 10 PM. When my order finally showed up (9 AM over 16 hours after it should have showed) it was missing several items and of the items I did receive the frozen items has started to thaw and the "fresh" chicken was frozen! It is now 1 PM the next day and I still haven't received all items I ordered. They were sure fast to charge my bank card for the charges, only wish they were as fast and correct on their delivery!

Safeway is a bad work environment for young people. My daughter is underage and works in a Safeway store as a cashier. A co-worker stole her Apple Airpods and was caught in camera red handed but Safeway did NOTHING about it. I will not allow my daughter to work in that kind of environment where thieves can do whatever and Safeway just stays still and quiet.

I needed a a chocolate cake with white frosting for my grandson's birthday! Being a holiday weekend, it was difficult finding exactly what I needed. I had gone to Nugget and Raley's with no luck. I was getting worried, I may not find what my grandson wanted. When I went to Safeway on Folsom Blvd, I ran into the same problem. Ruzanna at Safeway offered to make one up for me, if I didn't mind waiting a few minutes. OMG! What GREAT customer service was that! Thank you Ruzanna! Safeway hires GREAT employees!

Bought Pepperidge Farm Pastry Puff Sheets frozen products 2 weeks ago, frozen it 15min later at home and defrost it Friday (back it the fridge), planning to bake today Sunday.

Totally moldy sheets when I opened the product.
Discusting and lost my confidence in safeway quality, ability to maintain the chain of cold and this product for sure.

Exp. Date in Oct 2023 5 months from now.

Proof of purchase with my Safeway membership since the store (I am sure) keeps tracks of my purchases.
I do not keep receips.

I am trying to set-up my elderly father for home delivery. The store says they deliver to his area, but the app says they do not. The online order system says they do not. I have uninstalled the app, reinstalled, and still get the same error message. I have contacted safeway 12 times now and it still doesn't work. The customer service is awful! Meanwhile, my elderly father needs food and they only way to get it to him is for me to get in the car and make the 7 hour trip. There are no other stores in his area that offer hoem delivery. Thanks a lot Safeway for your lousy service!

I would like to say that I have had my groceries delivered twice aweek for about 2 years and I have been very pleased with every thing, occasionally I have ordered something and it arrived a little different as I had thought it was number like 4 Carrots and have reseved 4 lb. but I made some delicious Carrot and Ginger Soup which was delicious.
If someone thing is missing a quick phone call and I am credited no questions asked and the customer service people are very helpful and pleasant. We live in Auburn WA and the drivers are all very very helpful.

BAT AND SWITCH! Safeway says coupon special but unless you have a smart phone you can not get the deal and guess what not all people have one. What a scam and a kick to the nuts for people over 55

In the deli department there was a young man wearing dangling earrings while handling food. I know this is a health code violation for food and safety.

Well, I am DONE buying from Safeway's in any State or town again! I keep getting my rewards either not added, or, they just disappeared, even if they are not expired... And their customer service always cheats me out of them by saying that either I used them, or they have expired... EVEN after explaining to them, I HAVE NOT MADE ANY PURCHASES, plus my purchases were all made in the last 30- days! So, I will spend my money elsewhere, and suggest more people do the same...

I ordered an expedited delivery from Safeway (Marina, San Francisco, 15 Marina Blvd) online on 7/7/23.

The total order was $150.74 for delivery between 9 and 10 am. Upon receipt at 9 am 1/2 my groceries were just 'poof' not there. I immediately phoned customer service & let them know all of the items which were missing. I was informed, FULL STOP there was no possibility of receiving the items which were missing until the following day. I asked for a refund & this individual said fine. Subsequently I ordered from another online service (Instacart) to replace the items which weren't delivered, at much greater expense (I was having people over for dinner) to me. Fast forward to 4:30 pm the same day and an extremely rude delivery person miraculously appeared w/ the errant items. I told him I didn't need this as I had already shopped elsewhere & he refused to take the items away (I had to donate given it would have been wasteful). After over 5 times phoning customer service as well as over 8 contacts w/ web contact they have flip flopped w/ emails saying I had been refunded $52.18 of the original $150.74 and today I was told I should go to Marina Safeway and fill out a form/complaint. I have the emails from them and have forwarded to BBB, CA Attorney General etc. I'm not asking for a lot, just not continuous lies & a simple refund for what I didn't receive.