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Rugs USAReviews 2,678

3.2

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Rugs USA Reviews Summary

Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.

service
482
value
53
shipping
59
returns
46
quality
2,465
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Oregon
1 review
0 helpful votes
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Amazing rug!
December 7, 2021

Rug was exactly as described on site and looks perfect in my space. I haven't had any issues with the edges sticking up at all. This is the second rug I've purchased from Rugs USA and will definitely purchase from them again.

Date of experience: December 7, 2021
Utah
2 reviews
0 helpful votes
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Awesome quality rugs
December 7, 2021

Delivered on time - super quality. Would recommend

Date of experience: December 7, 2021
North Carolina
1 review
0 helpful votes
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Cutest bedroom rug
December 7, 2021

Shipping was spot on and i am very satisfied with my purchase. Myself and my puppy cannot get over this colorful and soft rug!

Date of experience: December 7, 2021
Virginia
1 review
0 helpful votes
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Runner and Rug
December 7, 2021

I received the same rug in the runner. Loved it so much, I decided to get one for under my kitchen table.

Date of experience: December 7, 2021
New Jersey
1 review
0 helpful votes
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Great quality and timely delivery
December 7, 2021

I am pleased with my purchase. The grip we ordered for underneath the rug was too long so we had to cut it, but great product and experience.

Date of experience: December 7, 2021
Florida
2 reviews
1 helpful vote
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The color of the Rug is not Vibrant like the picture
January 6, 2022
Updated review

The rug as not like the picture! Color is faded so I'm not as happy!

Date of experience: December 7, 2021

Great!
November 17, 2021
Previous review

Great! Awesome

Date of experience: November 17, 2021
New York
1 review
0 helpful votes
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Average Wool Rug
December 6, 2021

The rug is fine. I thought the rug would be thicker. I odrered a thick pad to increase the rugs depth..

Date of experience: December 6, 2021
Oregon
1 review
0 helpful votes
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Great rug!
December 6, 2021

Fast shipping, great quality, reasonable price. Soft and stylish rug, great for our living room.

Date of experience: December 6, 2021
Minnesota
1 review
0 helpful votes
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Great rug!
December 6, 2021

The rug is very beautiful! It didn't take long to open up. I'm so happy at my purchase, it's exactly as I expected!

Date of experience: December 6, 2021
Florida
2 reviews
0 helpful votes
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Easy to navigate
All information about about the product provided

Date of experience: December 6, 2021
Colorado
1 review
0 helpful votes
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LOVE!
December 6, 2021

I've purchased two rugs from Rugs USA so far, and the first one was a jute rug that was a bit messy. It shedded quite a bit, but after a year or so, that slowed a bit. I guess that's to be expected for jute, however. The second rug has been absolutely beautiful and perfect. Very happy with both purchases!

Date of experience: December 6, 2021
Connecticut
1 review
0 helpful votes
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Love it
December 6, 2021

Absolutely love my rug. Perfect size and color for my bedroom.

Date of experience: December 6, 2021
Maryland
2 reviews
0 helpful votes
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How rugs were shipped
December 6, 2021

My large rugs were shipped folded
Not rolled. Still fighting with heavy fold lines and wrinkles. Ordered large rugs a couple of years before without any problem - rolled and smooth. Disappointed this time.

Date of experience: December 6, 2021
Pennsylvania
1 review
0 helpful votes
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Pleased
December 6, 2021

Rug came much sooner than the anticipated delivery and it's what we expected - some defects in the rug, but after reading reviews of jute rugs from Rugs USA, it was expected. Pleased with what we paid.

Date of experience: December 6, 2021
New York
1 review
0 helpful votes
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Shipping
December 6, 2021

FedEx ship my rug almost all over the United States before it reached me instead of sending it directly where I would've gotten it quicker

Date of experience: December 6, 2021
New York
1 review
0 helpful votes
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Rugs arrived literally the day after ordering them. But the quality was questionable. They weren't the exact length that was specified on the website, all of them were a couple inches shorter. They were also not cut straight in the edges. You get what you pay for I guess.

Date of experience: December 6, 2021
New York
1 review
0 helpful votes
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You get what you pay for
December 5, 2021

My wife ordered the rug I could care less about the style of her taste but I care about the build quality of the stuff she orders and this rug feels to the touch much much cheaper than what I paid for. The rug we had prior to this one was from Costco, it was a bit smaller but felt softer and more dens thicker and at half the price of rugs USA and I wasn't too pleased with the way it was folded because when I put it on the floor in its place it had many bumps at the folds, I hope it was rolled up instead of folded but then it would probably be harder to ship

Date of experience: December 5, 2021
Minnesota
2 reviews
0 helpful votes
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Beautiful rugs, practical price
December 5, 2021

Was able to find something I needed for a reasonable price very quickly!

Date of experience: December 5, 2021
Illinois
1 review
0 helpful votes
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Good rug at a good price
December 5, 2021

We are really pleased with our rug. It arrived in a timely manner and was as described. Being a jute rug, I do wonder how long it will hold up, but so far so good.

Date of experience: December 5, 2021
Nevada
1 review
0 helpful votes
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Awesome easy.
December 5, 2021

Rug as described. Quick delivery. Beautiful rug. Easy shipping- no more rolls…

Date of experience: December 5, 2021