On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
We monitor reviews for authenticity
Rug was exactly as described on site and looks perfect in my space. I haven't had any issues with the edges sticking up at all. This is the second rug I've purchased from Rugs USA and will definitely purchase from them again.
Shipping was spot on and i am very satisfied with my purchase. Myself and my puppy cannot get over this colorful and soft rug!
I received the same rug in the runner. Loved it so much, I decided to get one for under my kitchen table.
I am pleased with my purchase. The grip we ordered for underneath the rug was too long so we had to cut it, but great product and experience.
The rug as not like the picture! Color is faded so I'm not as happy!
The rug is fine. I thought the rug would be thicker. I odrered a thick pad to increase the rugs depth..
Fast shipping, great quality, reasonable price. Soft and stylish rug, great for our living room.
The rug is very beautiful! It didn't take long to open up. I'm so happy at my purchase, it's exactly as I expected!
Easy to navigate
All information about about the product provided
I've purchased two rugs from Rugs USA so far, and the first one was a jute rug that was a bit messy. It shedded quite a bit, but after a year or so, that slowed a bit. I guess that's to be expected for jute, however. The second rug has been absolutely beautiful and perfect. Very happy with both purchases!
My large rugs were shipped folded
Not rolled. Still fighting with heavy fold lines and wrinkles. Ordered large rugs a couple of years before without any problem - rolled and smooth. Disappointed this time.
Rug came much sooner than the anticipated delivery and it's what we expected - some defects in the rug, but after reading reviews of jute rugs from Rugs USA, it was expected. Pleased with what we paid.
FedEx ship my rug almost all over the United States before it reached me instead of sending it directly where I would've gotten it quicker
Rugs arrived literally the day after ordering them. But the quality was questionable. They weren't the exact length that was specified on the website, all of them were a couple inches shorter. They were also not cut straight in the edges. You get what you pay for I guess.
My wife ordered the rug I could care less about the style of her taste but I care about the build quality of the stuff she orders and this rug feels to the touch much much cheaper than what I paid for. The rug we had prior to this one was from Costco, it was a bit smaller but felt softer and more dens thicker and at half the price of rugs USA and I wasn't too pleased with the way it was folded because when I put it on the floor in its place it had many bumps at the folds, I hope it was rolled up instead of folded but then it would probably be harder to ship
Was able to find something I needed for a reasonable price very quickly!
We are really pleased with our rug. It arrived in a timely manner and was as described. Being a jute rug, I do wonder how long it will hold up, but so far so good.
Rug as described. Quick delivery. Beautiful rug. Easy shipping- no more rolls…
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.