business logo of Rugs USA

Rugs USAReviews 2,678

3.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs USA?
grey star
grey star
grey star
grey star
grey star

Rugs USA Reviews Summary

Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.

service
482
value
53
shipping
59
returns
46
quality
2,465
This company does not typically respond to reviews

Instant Feedback

21,741 reviews

We monitor reviews for authenticity

Pennsylvania
2 reviews
0 helpful votes
Follow Bonnie Q.
Unfollow Bonnie Q.
Share Review
Report Review

Rugs
December 15, 2021

Easy and I liked the pad I got from you before. The pad gives the rug so much more cushion.

Date of experience: December 15, 2021
Virginia
1 review
0 helpful votes
Follow Evelyn S.
Unfollow Evelyn S.
Share Review
Report Review

More than I expected
December 15, 2021

I was looking for an inexpensive rug to cover carpet in my living room that my fog ripped. I shopped around and found RugsUSA had the size I needed and a large variety.
Once the rug arrived I was very surprised by the quality! I'm very pleased with mr price I paid and the rug I received. Definitely would recommend RugsUSA.

Date of experience: December 15, 2021
California
1 review
0 helpful votes
Follow Dorisa Q.
Unfollow Dorisa Q.
Share Review
Report Review

Good overall, edges curl
December 14, 2021

The rug was left in my bushes, in the mud, so that was unpleasant. After I got it cleaned up and inside, the rug was good, though the edges continue to curl up. I've tried weighing them down and hope that will help. The pattern is brighter than the image on the website. I'd prefer it more muted and aged-looking, as it is a Persian-style rug, but the design is still pretty.

Date of experience: December 14, 2021
Alabama
1 review
0 helpful votes
Follow Ashley H.
Unfollow Ashley H.
Share Review
Report Review

Love My Rug
December 14, 2021

I love it. It's pretty, looked like the image, shipping was easy.

Date of experience: December 14, 2021
Ohio
1 review
0 helpful votes
Follow Debra F.
Unfollow Debra F.
Share Review
Report Review

Beautifl
December 14, 2021

Rug arrived quickly. Beautiful wool rug and great quality.

Date of experience: December 14, 2021
Colorado
1 review
0 helpful votes
Follow Michelle I.
Unfollow Michelle I.
Share Review
Report Review

The service and delivery were great. It came on time as stated.

Date of experience: December 14, 2021
New York
1 review
0 helpful votes
Follow Amy C.
Unfollow Amy C.
Share Review
Report Review

Overall satisfied
December 14, 2021

Easy website to select rug from various criteria
The packaging was just plastic wrap so felt a bit less protective of the product.
Product is nice but it's not completely flattened yet after about 3 weeks.

Date of experience: December 14, 2021
Michigan
1 review
0 helpful votes
Follow Emily B.
Unfollow Emily B.
Share Review
Report Review

Great washable rug
December 14, 2021

I love the design in my entry way and the washable rug is key. I haven't washed it yet but am excited about the possibility.

Date of experience: December 14, 2021
Wisconsin
1 review
0 helpful votes
Follow ashley F.
Unfollow ashley F.
Share Review
Report Review

Love the rug!
December 13, 2021

Great experience! Received the rug in a timely manner.

Date of experience: December 13, 2021
California
1 review
0 helpful votes
Follow Kat M.
Unfollow Kat M.
Share Review
Report Review

Love it so much!
December 13, 2021

I'm so happy with this rug. The material is soft and comfortable under foot. We ordered the premium pad underneath to go with it. I really love everything about it. It arrived quick and lays flat even after being rolled for transport.

Date of experience: December 13, 2021
Canada
1 review
0 helpful votes
Follow Troy O.
Unfollow Troy O.
Share Review
Report Review

Bedroom rug
January 12, 2022

Ordering was easy, last minute find out it's usd on a. Ca site. Not a big deal but no reason to make a Canadian. Erosion of your site and keep usd.

Date of experience: December 13, 2021
Minnesota
1 review
0 helpful votes
Follow Aimee W.
Unfollow Aimee W.
Share Review
Report Review

Great experience
December 13, 2021

Excellent, great selection; fast and free shipping

Date of experience: December 13, 2021
Arizona
1 review
0 helpful votes
Follow KIRK G.
Unfollow KIRK G.
Share Review
Report Review

Folded Rug and Broken Lamp
January 12, 2022

The rug came folded and it took me weeks to get the wrinkles out. The lamp shorted out when I plugged it in.

Date of experience: December 13, 2021
California
3 reviews
0 helpful votes
Follow kathy E.
Unfollow kathy E.
Share Review
Report Review

Looks are Nice
December 13, 2021

I received the rugs one is ok the other is thinner than it appeared in picture.

Date of experience: December 13, 2021
North Dakota
1 review
0 helpful votes
Follow Karen K.
Unfollow Karen K.
Share Review
Report Review

Great
December 13, 2021

Love my rug. Exactly what I wanted. Good quality. Great colors

Date of experience: December 13, 2021
Massachusetts
1 review
0 helpful votes
Follow Eden S.
Unfollow Eden S.
Share Review
Report Review

Customer service was amazing.
December 13, 2021

I accidentally put in the wrong address and the customer service at RugsUSA was great. They resolved the issue in a timely manner.

Date of experience: December 13, 2021
New Hampshire
1 review
0 helpful votes
Follow Jennifer I.
Unfollow Jennifer I.
Share Review
Report Review

Great rug great service
December 13, 2021

Fast delivery & quality rug. Rug looked just as pictured online.

Date of experience: December 13, 2021
Colorado
1 review
0 helpful votes
Follow Mandy D.
Unfollow Mandy D.
Share Review
Report Review

Rug Review
December 12, 2021

Easy website to shop on. Delivery took awhile. The rug material was not what I expected.

Date of experience: December 12, 2021
California
1 review
0 helpful votes
Follow Nicholas U.
Unfollow Nicholas U.
Share Review
Report Review

Great rugs
December 12, 2021
Updated review

Great rugs with fast shipping. The rigs I ordered fit the rooms perfectly and I was impressed by how high the quality of the rugs was compared to how good the price was. I have already recommended Rugs USA to my friends and I plan to come back for more!

Date of experience: December 12, 2021

I felt a bit overwhelmed by all of the options
November 22, 2021
Previous review

I felt a bit overwhelmed by all of the options. The options were nice and I did understand how to filter results. However it felt like a few too many options with almost negligible differences.

Date of experience: November 22, 2021
Texas
2 reviews
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

Living room rug
December 12, 2021

Good selection of rugs easy to place order reasonably priced

Date of experience: December 12, 2021