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Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
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I was looking for an inexpensive rug to cover carpet in my living room that my fog ripped. I shopped around and found RugsUSA had the size I needed and a large variety.
Once the rug arrived I was very surprised by the quality! I'm very pleased with mr price I paid and the rug I received. Definitely would recommend RugsUSA.
The rug was left in my bushes, in the mud, so that was unpleasant. After I got it cleaned up and inside, the rug was good, though the edges continue to curl up. I've tried weighing them down and hope that will help. The pattern is brighter than the image on the website. I'd prefer it more muted and aged-looking, as it is a Persian-style rug, but the design is still pretty.
I love it. It's pretty, looked like the image, shipping was easy.
Easy website to select rug from various criteria
The packaging was just plastic wrap so felt a bit less protective of the product.
Product is nice but it's not completely flattened yet after about 3 weeks.
I love the design in my entry way and the washable rug is key. I haven't washed it yet but am excited about the possibility.
Great experience! Received the rug in a timely manner.
I'm so happy with this rug. The material is soft and comfortable under foot. We ordered the premium pad underneath to go with it. I really love everything about it. It arrived quick and lays flat even after being rolled for transport.
Ordering was easy, last minute find out it's usd on a. Ca site. Not a big deal but no reason to make a Canadian. Erosion of your site and keep usd.
The rug came folded and it took me weeks to get the wrinkles out. The lamp shorted out when I plugged it in.
I received the rugs one is ok the other is thinner than it appeared in picture.
I accidentally put in the wrong address and the customer service at RugsUSA was great. They resolved the issue in a timely manner.
Fast delivery & quality rug. Rug looked just as pictured online.
Easy website to shop on. Delivery took awhile. The rug material was not what I expected.
Great rugs with fast shipping. The rigs I ordered fit the rooms perfectly and I was impressed by how high the quality of the rugs was compared to how good the price was. I have already recommended Rugs USA to my friends and I plan to come back for more!
I felt a bit overwhelmed by all of the options. The options were nice and I did understand how to filter results. However it felt like a few too many options with almost negligible differences.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.