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Rugs USAReviews 2,678

3.2

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Rugs USA Reviews Summary

Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.

service
482
value
53
shipping
59
returns
46
quality
2,465
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Minnesota
1 review
0 helpful votes
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Beautiful rug
December 16, 2021

I rated it 4 stars out of 5 because the rug I bought was a little bigger than I like but besides I loved it and made it work

Date of experience: December 16, 2021
Minnesota
1 review
0 helpful votes
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Kathy says...
December 16, 2021

The shopping was good but long. After I finally made a decision (which I never was able to before), plus the 75% sale, the purchasing experience was good.
Delivery was strange. The two rugs and mats came in three different deliveries. And when tracking, the route they took was strange. Was wondering why they started out east of MN yet went through CA and UT. Weird. Did get to know the FedX guy though.

Date of experience: December 16, 2021
Arizona
1 review
0 helpful votes
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Very happy!
December 16, 2021
Updated review

Great selection, easy ordering and the rug was here in no time!

Date of experience: December 16, 2021

Loved that I could download my room and see how the...
November 26, 2021
Previous review

Loved that I could download my room and see how the rugs would look! Nice touch!

Date of experience: November 26, 2021
New York
1 review
0 helpful votes
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Excellent
December 16, 2021

Love my rugs! And overall buying experience. Shipping was fast!

Date of experience: December 16, 2021
Georgia
1 review
0 helpful votes
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I received my beautiful rug, the quality is great and looks exactly as shown in the pictures.

I had an issue with their service though, I needed to fix my address and I talked to 3 different people throughout the week and their information differed making me insecure about if I would receive or not the rug in the right place.

Date of experience: December 16, 2021
California
1 review
0 helpful votes
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Rug is good, shipping was terrible
January 15, 2022

I understand it's the holidays, but I'm disappointed in the FedEx delivery. It was over a week and a half delayed from the original due date.

Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Nick,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Wisconsin
1 review
0 helpful votes
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Very nice
December 16, 2021

Excellent, fast and easy to get, great quality, I will order again!

Date of experience: December 16, 2021
New York
1 review
0 helpful votes
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Beautiful rug
December 16, 2021

Beautiful rug - super soft and awesome quality
Loved it

Date of experience: December 16, 2021
California
1 review
0 helpful votes
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Good
December 15, 2021

Things were good in a very good way. I like good a lot.

Date of experience: December 15, 2021
Maryland
1 review
0 helpful votes
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Pretty good!
December 15, 2021

The site was super easy to navigate and I love the selection. I'd purchase again and I love my new rug.

Date of experience: December 15, 2021
Michigan
1 review
0 helpful votes
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Rugs
December 15, 2021

It was easy to buy and my rugs came quickly. The only bad part is that the tracking on my package was never updated, it wouldn't register when the package would arrive.

Date of experience: December 15, 2021
Utah
1 review
0 helpful votes
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My rug is so beautiful
December 15, 2021

So so happy with my rug. Delivery experience was also excellent.

Date of experience: December 15, 2021
Nebraska
1 review
0 helpful votes
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Overall review
December 15, 2021

Ordering is easy. Really like the rug design, the creases from the rug being folded are not being resolved.

Date of experience: December 15, 2021
Missouri
1 review
0 helpful votes
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Love our new rugs
December 15, 2021

Easy to order, delivery on time. Love the colors and how well they match our house

Date of experience: December 15, 2021
Florida
4 reviews
0 helpful votes
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Excelled quality
December 15, 2021

It was easy and solved the need for a rug of good quality and excellent price.

Date of experience: December 15, 2021
Utah
1 review
0 helpful votes
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Not exactly what I thought but...
December 15, 2021

I ordered four rugs at once, all on sale. Great prices, came fast. One of the rugs was not what I thought. It is more jute than cotton. I don't love it but because it is so heavy it is too expensive to ship back so I will try to sell it. Not the companies fault just is what it is. I would definitely order from them again, but I will be sure to really read up on materials because the pictures look sometimes better than the product.

Date of experience: December 15, 2021
California
1 review
0 helpful votes
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It's good stuff
December 15, 2021

Really liked the rugs that came. Shipping was super fast and prompt!

Date of experience: December 15, 2021
Virginia
1 review
0 helpful votes
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Beautiful rug
December 15, 2021

Only reason why I gave it a 4 instead of a 5 star is because the rug is an inch short of the measurements that are on the description. But didn't have time to replace it for a different one. Is nice and it doesn't show stains even though is white. Love it

Date of experience: December 15, 2021
Washington
1 review
0 helpful votes
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Very fast delivery
December 15, 2021

I was surprised at how fast our rug got to us. The quality is very nice as well. Wish I had ordered a larger size.

Date of experience: December 15, 2021
California
1 review
0 helpful votes
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Very satisfied
December 15, 2021

We love our rug and pad! It came in a timely fashion and was well packaged, which was good because my dog got to it before I did! It's beautiful and I can tell it is pretty well made.

Date of experience: December 15, 2021