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Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
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I rated it 4 stars out of 5 because the rug I bought was a little bigger than I like but besides I loved it and made it work
The shopping was good but long. After I finally made a decision (which I never was able to before), plus the 75% sale, the purchasing experience was good.
Delivery was strange. The two rugs and mats came in three different deliveries. And when tracking, the route they took was strange. Was wondering why they started out east of MN yet went through CA and UT. Weird. Did get to know the FedX guy though.
Great selection, easy ordering and the rug was here in no time!
Loved that I could download my room and see how the rugs would look! Nice touch!
Love my rugs! And overall buying experience. Shipping was fast!
I received my beautiful rug, the quality is great and looks exactly as shown in the pictures.
I had an issue with their service though, I needed to fix my address and I talked to 3 different people throughout the week and their information differed making me insecure about if I would receive or not the rug in the right place.
I understand it's the holidays, but I'm disappointed in the FedEx delivery. It was over a week and a half delayed from the original due date.
Beautiful rug - super soft and awesome quality
Loved it
The site was super easy to navigate and I love the selection. I'd purchase again and I love my new rug.
It was easy to buy and my rugs came quickly. The only bad part is that the tracking on my package was never updated, it wouldn't register when the package would arrive.
So so happy with my rug. Delivery experience was also excellent.
Ordering is easy. Really like the rug design, the creases from the rug being folded are not being resolved.
Easy to order, delivery on time. Love the colors and how well they match our house
It was easy and solved the need for a rug of good quality and excellent price.
I ordered four rugs at once, all on sale. Great prices, came fast. One of the rugs was not what I thought. It is more jute than cotton. I don't love it but because it is so heavy it is too expensive to ship back so I will try to sell it. Not the companies fault just is what it is. I would definitely order from them again, but I will be sure to really read up on materials because the pictures look sometimes better than the product.
Really liked the rugs that came. Shipping was super fast and prompt!
Only reason why I gave it a 4 instead of a 5 star is because the rug is an inch short of the measurements that are on the description. But didn't have time to replace it for a different one. Is nice and it doesn't show stains even though is white. Love it
I was surprised at how fast our rug got to us. The quality is very nice as well. Wish I had ordered a larger size.
We love our rug and pad! It came in a timely fashion and was well packaged, which was good because my dog got to it before I did! It's beautiful and I can tell it is pretty well made.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.
Hi Nick,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support