On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
We monitor reviews for authenticity
Found this rug on a great deal and I am so happy with it! Good quality, nice thickness to step on. Shipping was fast.
Delivered on time and no issues. I like the rug. Decent quality.
Rug is not as pictured by RugsUSA. It is not a subtle gray rug. It is a bold rug with a lot of black.
I have ordered many times over the past few years from Rugs USA. I always shop around a lot prior to ordering. They track my shopping and email me discounts and sales on the items I am looking for and I always get the best price there. Shipping is usually very fast and when it takes a little extra time they notify me and follow up to make sure my order was delivered. My experience has been that the quality is great and has always been as described and pictured.
Rug is exactly as pictured and came quickly in the mail. The quality is good, and my expectations were met.
I like the option to see the rug in my space. Unfortunately the rug I chose didn't look as good in person so I will return.
Totally love the visual application! I was able to narrow down the exact rug the color coordinates in my front porch.
Quick and easy. EASY website, easy ordering, fast delivery.
The rugs are beautiful and customer service was helpful
My granddaughter is a real diva and likes things just so, even at 5 years old.
I recently created a bedroom for her at my house with a yellow and gray pallet ( not the usual pink) and the rug we chose was perfect.
Very fast shipping and the rug is even more beautiful in person! We've been on the look out for a round rug for a year now and found this and love it.
I posted two requests to their customer service email box, I got the response in a 10 mins. It's impressive.
Quick delivery, good price, product looks as advertised.
I had very fast delivery & great rug in my living room. I would suggest trying these rugs.
Everything was fine. I appreciate your sales and discounts. You make rug shopping easy. The absolute only downside to shopping rugs USA is having to pay for return shipping, though I completely understand.
My lamp shipped quickly. It was easy to assemble and well packages. The lamp was even bigger than expected. Makes my living room look very chic and expensive. I will be shopping here again.
It was amazing. I placed my order, it shipped quickly, and got here so quickly that it beat the estimated arrival date, leaving me perplexed but delighted when the delivery was made. I absolutely love my new rug and the price couldn't be beat.
Hands down easiest experience with a online furniture store. From ordering to delivery it was hands down a great company to work with.
The rug received barely looks like the picture. Completely different color. I returned it and had to pay for packaging/shipping.
Rug came on time. Good quality. Wish it was a little more plush for my taste, but has a great feel overall. Love the design too.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.