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Rugs USAReviews 2,678

3.2

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Rugs USA Reviews Summary

Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.

service
482
value
53
shipping
59
returns
46
quality
2,465
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Texas
1 review
0 helpful votes
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Great Rug
December 17, 2021

Found this rug on a great deal and I am so happy with it! Good quality, nice thickness to step on. Shipping was fast.

Date of experience: December 17, 2021
Kentucky
1 review
0 helpful votes
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Rug runner.
December 17, 2021

Delivered on time and no issues. I like the rug. Decent quality.

Date of experience: December 17, 2021
New Jersey
1 review
0 helpful votes
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Not as pictured
December 17, 2021

Rug is not as pictured by RugsUSA. It is not a subtle gray rug. It is a bold rug with a lot of black.

Date of experience: December 17, 2021
New York
1 review
0 helpful votes
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Always satisfied
December 17, 2021

I have ordered many times over the past few years from Rugs USA. I always shop around a lot prior to ordering. They track my shopping and email me discounts and sales on the items I am looking for and I always get the best price there. Shipping is usually very fast and when it takes a little extra time they notify me and follow up to make sure my order was delivered. My experience has been that the quality is great and has always been as described and pictured.

Date of experience: December 17, 2021
New York
1 review
0 helpful votes
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Excellent rug
December 17, 2021

Rug is exactly as pictured and came quickly in the mail. The quality is good, and my expectations were met.

Date of experience: December 17, 2021
California
1 review
0 helpful votes
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Good experience
December 16, 2021

I like the option to see the rug in my space. Unfortunately the rug I chose didn't look as good in person so I will return.

Date of experience: December 16, 2021
Texas
1 review
0 helpful votes
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Gorgeous Rug With a Pop of Color
December 16, 2021

Totally love the visual application! I was able to narrow down the exact rug the color coordinates in my front porch.

Date of experience: December 16, 2021
Utah
1 review
0 helpful votes
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OVERALL GREAT EXPERIENCE
December 16, 2021

Quick and easy. EASY website, easy ordering, fast delivery.

Date of experience: December 16, 2021
Florida
1 review
0 helpful votes
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Rugs are beautiful
December 16, 2021

The rugs are beautiful and customer service was helpful

Date of experience: December 16, 2021
Tennessee
1 review
0 helpful votes
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For the Diva
December 16, 2021

My granddaughter is a real diva and likes things just so, even at 5 years old.
I recently created a bedroom for her at my house with a yellow and gray pallet ( not the usual pink) and the rug we chose was perfect.

Date of experience: December 16, 2021
New York
1 review
0 helpful votes
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Beautiful round rug
December 16, 2021

Very fast shipping and the rug is even more beautiful in person! We've been on the look out for a round rug for a year now and found this and love it.

Date of experience: December 16, 2021
Washington
1 review
0 helpful votes
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The customer service was responsive
December 16, 2021

I posted two requests to their customer service email box, I got the response in a 10 mins. It's impressive.

Date of experience: December 16, 2021
New York
1 review
0 helpful votes
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Good product, quick delivery
December 16, 2021

Quick delivery, good price, product looks as advertised.

Date of experience: December 16, 2021
California
1 review
0 helpful votes
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Great rug & love it!
December 16, 2021

I had very fast delivery & great rug in my living room. I would suggest trying these rugs.

Date of experience: December 16, 2021
Florida
1 review
0 helpful votes
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Nice rug
December 16, 2021

Everything was fine. I appreciate your sales and discounts. You make rug shopping easy. The absolute only downside to shopping rugs USA is having to pay for return shipping, though I completely understand.

Date of experience: December 16, 2021
Georgia
1 review
0 helpful votes
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Love my lamp!
December 16, 2021

My lamp shipped quickly. It was easy to assemble and well packages. The lamp was even bigger than expected. Makes my living room look very chic and expensive. I will be shopping here again.

Date of experience: December 16, 2021
New Mexico
1 review
0 helpful votes
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The fastest shipping...
December 16, 2021

It was amazing. I placed my order, it shipped quickly, and got here so quickly that it beat the estimated arrival date, leaving me perplexed but delighted when the delivery was made. I absolutely love my new rug and the price couldn't be beat.

Date of experience: December 16, 2021
Virginia
1 review
0 helpful votes
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5 Star Company!
December 16, 2021

Hands down easiest experience with a online furniture store. From ordering to delivery it was hands down a great company to work with.

Date of experience: December 16, 2021
Florida
1 review
0 helpful votes
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False Advertising
January 15, 2022

The rug received barely looks like the picture. Completely different color. I returned it and had to pay for packaging/shipping.

Date of experience: December 16, 2021
Georgia
1 review
0 helpful votes
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Quick and Easy with Cash Back
December 16, 2021

Rug came on time. Good quality. Wish it was a little more plush for my taste, but has a great feel overall. Love the design too.

Date of experience: December 16, 2021