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Rugs USAReviews 2,678

3.2

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Rugs USA Reviews Summary

Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.

service
482
value
53
shipping
59
returns
46
quality
2,465
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North Carolina
1 review
0 helpful votes
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Love the lamp
December 31, 2021

The lamp I ordered for my beach house not only looks great but mixes well with my antique mahogany bedroom furniture

Date of experience: December 31, 2021
New York
1 review
0 helpful votes
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Very unsatisfied
January 29, 2022

Im sending this to my mom as a gift. I switched the zip code on the site and changed the shipping address on paypal also. The confirmaton email still has my home address as the address the rug is being shipped to. Its upsetting because I would have to now pay for exra shipping to send this to my mother in another state. Update: after recieving an email from costomer service, I was assured that the address was changed via ups and my Mom would recieve her rug. A week later the rug still gets shipped to my house and not hers. I have purchased a few rugs from this company in the past but im sorry to say this may be my last purchase. FYI the rug is still packaged in my living room and not at my Moms house where it was supposed to be sent.

Date of experience: December 30, 2021
Texas
1 review
0 helpful votes
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Affordable and beautiful
December 30, 2021

Easy, pretty rugs, great price
Right to my door! I am replacing my bedroom rug and this one is perfect!

Date of experience: December 30, 2021
Illinois
3 reviews
0 helpful votes
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Its a 'go to'
December 30, 2021

Like the site- Crazy sales! I buy rugs for my kitchen and office. Both high traffic areas where I can't justify a pricey rug.

Date of experience: December 30, 2021
Nebraska
1 review
0 helpful votes
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Great Customer Service
December 30, 2021

Website is easy to use and you can see the rug in your room. The rug delivered was of great quality however, the color was completely off from any of my devices that I used in choosing a rug and had to return which was super easy.

Date of experience: December 30, 2021
Louisiana
1 review
0 helpful votes
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Unhappy with Color
December 30, 2021

Easy to place order. Decent price for a large washable rug but the actual color of the rug is not as described. Instead of cream it is a pale green

Date of experience: December 30, 2021
District of Columbia
1 review
0 helpful votes
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Highly recommend
December 30, 2021

Great selection of rugs at a good price, super fast delivery and great service in general.

Date of experience: December 30, 2021
Missouri
2 reviews
0 helpful votes
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Excellent
December 30, 2021

Ordering was easy. Delivery was dependable, and quality for the money has been very good. What you see is what you get.

Date of experience: December 30, 2021
North Carolina
1 review
0 helpful votes
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Easy Process & variety of selection
December 28, 2021

Wide selection, comprehensive ordering process and efficient delivery. Rug arrived almost immediately!

Date of experience: December 28, 2021
New York
1 review
0 helpful votes
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Beautiful
December 28, 2021

Color is beautiful exactly as advertised. Texture has softened over time

Date of experience: December 28, 2021
Pennsylvania
1 review
0 helpful votes
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Easy, good quality
December 27, 2021

Easy to order from arrived in a imply manner. Good price.

Date of experience: December 27, 2021
Washington
1 review
0 helpful votes
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Beautiful rug. Arrived when scheduled and in perfect condition.

Date of experience: December 26, 2021
New Jersey
1 review
0 helpful votes
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Beautiful Carpets
December 26, 2021

Ordered several rugs and all are gorgeous! Look just like presented on line.

Date of experience: December 26, 2021
Washington
1 review
0 helpful votes
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Nice Rug
December 26, 2021

The shopping experience was quick and easy, the rug was well made. Would use Rugs USA again.

Date of experience: December 26, 2021
North Dakota
1 review
0 helpful votes
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The Best Rugs
December 25, 2021

Quick and easy. Affordable. Great quality. Speedy delivery. Lots of options to choose from.

Date of experience: December 25, 2021
Colorado
1 review
0 helpful votes
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Dining room rug
December 23, 2021

Quick, easy. Great price. Looks great under my dining room table.

Date of experience: December 23, 2021
Virginia
1 review
0 helpful votes
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Review
December 22, 2021

My experience was pleasant. The rug was delivered right to my door and set up was very simple.

Date of experience: December 22, 2021
California
1 review
0 helpful votes
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IN LOVE!
December 22, 2021

I love every rug I've purchased and so far they've been extremely stain resistant. I get compliments on them from every person that walks in my house!

Date of experience: December 22, 2021
Ohio
1 review
0 helpful votes
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Returns - VERY COSTLY $$$$
January 21, 2022

I bought two rugs and three runners. They arrived and the quality was horrible. The rugs look like dollar store quality. I contacted Rugs USA to initiate a return. $124 return fees! Non Negotiable! Think twice before buying!

Date of experience: December 22, 2021
Texas
1 review
0 helpful votes
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Glad I bought this rug!
December 21, 2021

It was very easy to navigate the site and finish purchasing

Date of experience: December 21, 2021