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Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
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The lamp I ordered for my beach house not only looks great but mixes well with my antique mahogany bedroom furniture
Im sending this to my mom as a gift. I switched the zip code on the site and changed the shipping address on paypal also. The confirmaton email still has my home address as the address the rug is being shipped to. Its upsetting because I would have to now pay for exra shipping to send this to my mother in another state. Update: after recieving an email from costomer service, I was assured that the address was changed via ups and my Mom would recieve her rug. A week later the rug still gets shipped to my house and not hers. I have purchased a few rugs from this company in the past but im sorry to say this may be my last purchase. FYI the rug is still packaged in my living room and not at my Moms house where it was supposed to be sent.
Easy, pretty rugs, great price
Right to my door! I am replacing my bedroom rug and this one is perfect!
Like the site- Crazy sales! I buy rugs for my kitchen and office. Both high traffic areas where I can't justify a pricey rug.
Website is easy to use and you can see the rug in your room. The rug delivered was of great quality however, the color was completely off from any of my devices that I used in choosing a rug and had to return which was super easy.
Easy to place order. Decent price for a large washable rug but the actual color of the rug is not as described. Instead of cream it is a pale green
Great selection of rugs at a good price, super fast delivery and great service in general.
Wide selection, comprehensive ordering process and efficient delivery. Rug arrived almost immediately!
Easy to order from arrived in a imply manner. Good price.
Beautiful rug. Arrived when scheduled and in perfect condition.
Ordered several rugs and all are gorgeous! Look just like presented on line.
The shopping experience was quick and easy, the rug was well made. Would use Rugs USA again.
Quick and easy. Affordable. Great quality. Speedy delivery. Lots of options to choose from.
Quick, easy. Great price. Looks great under my dining room table.
I love every rug I've purchased and so far they've been extremely stain resistant. I get compliments on them from every person that walks in my house!
I bought two rugs and three runners. They arrived and the quality was horrible. The rugs look like dollar store quality. I contacted Rugs USA to initiate a return. $124 return fees! Non Negotiable! Think twice before buying!
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.