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Rugs USAReviews 2,678

3.2

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Rugs USA Reviews Summary

Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.

service
482
value
53
shipping
59
returns
46
quality
2,465
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Colorado
1 review
0 helpful votes
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Textured area rug
January 7, 2022

Good customer service, timely delivery to correct order.

Date of experience: January 7, 2022
New York
1 review
0 helpful votes
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Nice rug and inexpensive too!
January 7, 2022

Great prices, selection, promo, free fast shipping

Date of experience: January 7, 2022
Michigan
1 review
0 helpful votes
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Perfect fit
January 6, 2022

The app allowed various sizes and patterns made selection easy.

Date of experience: January 6, 2022
Florida
2 reviews
0 helpful votes
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Great rug
January 6, 2022

Great looking rugs. Was what I was looking for to decorate my living room. Good value for the money.

Date of experience: January 6, 2022
Wisconsin
1 review
0 helpful votes
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Selection is great! Rugs are well organized and easy to shop using the filters. The rug isn't the quality I expected. There are many loose fibers popping out of the weave.

Date of experience: January 5, 2022
Oklahoma
1 review
0 helpful votes
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Favorite Rug
January 5, 2022

The colors and texture are perfect. Really pretty!

Date of experience: January 5, 2022
California
1 review
0 helpful votes
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Rugs do not look like photos and they do not allow returns past 30 days, even for store credit. I got another washable rug from Mark and Day for cheaper and they allow returns.

Date of experience: January 4, 2022
Florida
1 review
0 helpful votes
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Great!
January 4, 2022

Like the merchandise! Goes well with my room. Love the colors!

Date of experience: January 4, 2022
New Mexico
1 review
0 helpful votes
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Easy to use web site. Great selection. The rug coordinates well will
The rug my new tile and goes with other rugs I have purchased.

Date of experience: January 4, 2022
North Carolina
1 review
0 helpful votes
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Love the site. Easy to use. Good products and great variety.

Date of experience: January 4, 2022
Michigan
1 review
0 helpful votes
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Waited too long.
February 3, 2022

Delay in delivery. But am satisfied with the product.

Date of experience: January 4, 2022
Virginia
1 review
0 helpful votes
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I had an issue where I was double charged by Rugs USA and it was $735, after given the run around and talking to quite a few rude customer service reps I am still out $735. Customer service didn't seem to care because it wasn't their money at stake, they couldn't figure out what was going on and even after sending them a picture of my bank statement and me being double charged nothing was done. I am still missing $735 from my account. Worst company ever. Then when I got my rugs from them they were absolutely NOTHING like the picture, when I emailed a picture to customer service of the rug I was basically told some pictures don't look exactly like the rug. The title was listed as a red rug and I got a faded orange (like it had been sitting in a sunroom then returned and resold), it not only wasn't like the picture on the website but it wasn't even like the pictures on the reviews. This company is a scam selling cheap rugs and stealing people's money.

Date of experience: January 3, 2022
Texas
1 review
0 helpful votes
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I called in with a questions and was able to speak to someone right away and they gave ma an additional discount code.

Date of experience: January 3, 2022
Tennessee
1 review
0 helpful votes
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Great company
January 1, 2022
Updated review

Great products! The rugs are great quality and very durable. They are just as you see in the pictures

Date of experience: January 1, 2022

Great!
December 13, 2021
Previous review

Great! Easy to order and colors are what you see

Date of experience: December 13, 2021
GB
1 review
0 helpful votes
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Great rug-buying experience
January 1, 2022

Love the See It In Your Room feature. It helped me visualize it and it totally changed my mind on which rug I was going to buy once I actually could see it in my room. Thank you!

Date of experience: January 1, 2022
South Carolina
1 review
0 helpful votes
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Returned rug
January 1, 2022

Had to return the rug as the loom in the carpet came unraveled.

Date of experience: January 1, 2022
Georgia
2 reviews
0 helpful votes
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I'm a first time buyer
January 1, 2022

In the process of purchasing for my new apartment I came across Rugs USA. Their rugs are beautiful and the prices are amazing!

Date of experience: January 1, 2022
Georgia
2 reviews
0 helpful votes
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Beautiful.
January 1, 2022

Shopping for a rug is always hard for me, but, it seemed easier this time with all the different pics they posted of the rugs. Plus, all the info & descriptions they use made it a lot easier

Date of experience: January 1, 2022
Kentucky
1 review
0 helpful votes
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Great rug!
December 31, 2021

This is the second rug I've ordered in a week. I loved my first one!

Date of experience: December 31, 2021
Arizona
1 review
0 helpful votes
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Honest Answers
December 31, 2021

GREAT so many wonderful choices! Styles colors and quality

Date of experience: December 31, 2021