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Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
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Good customer service, timely delivery to correct order.
Great prices, selection, promo, free fast shipping
The app allowed various sizes and patterns made selection easy.
Selection is great! Rugs are well organized and easy to shop using the filters. The rug isn't the quality I expected. There are many loose fibers popping out of the weave.
Rugs do not look like photos and they do not allow returns past 30 days, even for store credit. I got another washable rug from Mark and Day for cheaper and they allow returns.
Easy to use web site. Great selection. The rug coordinates well will
The rug my new tile and goes with other rugs I have purchased.
Love the site. Easy to use. Good products and great variety.
I had an issue where I was double charged by Rugs USA and it was $735, after given the run around and talking to quite a few rude customer service reps I am still out $735. Customer service didn't seem to care because it wasn't their money at stake, they couldn't figure out what was going on and even after sending them a picture of my bank statement and me being double charged nothing was done. I am still missing $735 from my account. Worst company ever. Then when I got my rugs from them they were absolutely NOTHING like the picture, when I emailed a picture to customer service of the rug I was basically told some pictures don't look exactly like the rug. The title was listed as a red rug and I got a faded orange (like it had been sitting in a sunroom then returned and resold), it not only wasn't like the picture on the website but it wasn't even like the pictures on the reviews. This company is a scam selling cheap rugs and stealing people's money.
I called in with a questions and was able to speak to someone right away and they gave ma an additional discount code.
Great products! The rugs are great quality and very durable. They are just as you see in the pictures
Love the See It In Your Room feature. It helped me visualize it and it totally changed my mind on which rug I was going to buy once I actually could see it in my room. Thank you!
Had to return the rug as the loom in the carpet came unraveled.
In the process of purchasing for my new apartment I came across Rugs USA. Their rugs are beautiful and the prices are amazing!
Shopping for a rug is always hard for me, but, it seemed easier this time with all the different pics they posted of the rugs. Plus, all the info & descriptions they use made it a lot easier
GREAT so many wonderful choices! Styles colors and quality
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.