Rugs USAReviews 2,678

Cool Rugs :) I like my Rug is soft and comfy. It is also very ruggy

Rug we ordered was extremely poor quality - colors were not well dyed and overall the rug felt very cheap. Unfortunate for a $240 rug. Similar to other online rug orders, quality can be difficult to tell from online so we decided to return. The company states on their website that they do charge for returns, but does not list how much anywhere. Other competitors charge $25, which seems reasonable given the size of what is being shipped. In this case, the rug actually folds into a box (instead of the long rolled tubes), so we were expecting $25 or even less.

In reality the company tried to charge us over 20% of the value of the rug to return it. Again, a $8 flat rate shipping label from a FedEx or USPS would be enough to get this bad boy across the country. Chatted to confirm that was the right amount and it was.

Poor quality and misleading policies lead to a company trying to take advantage of consumers. Will not be shopping with them again!

Impressed with the colors, shapes, sizes, and quality.

The 5x8 rug we received was defective. We did get a partial refund, but then only a week later, we found other colored threads unraveling throughout the rug! You need to contact the manufacturer and tell them about this! Love the look of the rug, but super disappointed in the quality.

Love the many choices and color options! Received prompt delivery of my new rugs.

Placing the order was easy. I love the rug. It was a nice decoration for Valentines.

Took almost 2 months to get my money back for a return after being forced to file a dispute with my credit card company. They even had the audacity to still charge me for the return! Also this company operates out of an offshore location. Buyer beware!

Your website was easy to navigate, the rug arrived in timely manner, we love the rug

I love the look of this rug. It look exactly like the photo. Maybe, it could be a little thicker.

Great selection, luv the try it in your room feature! My rug turned out exactly as I had pictured, perfect size and all!

The rug is perfect! It's exactly as shown and described. Because it's shag it's comfy to walk on barefoot. You feel like you curl up on the rug while chatting with friends or reading a book.

This is the second rug I've purchased from Rugs USA and the first one was everything I hoped it would be, too.

One little annoyance: Both times when I went through the payment process, their website wouldn't accept my credit card even though it had a small balance. Their website forces me to pay through PayPal. It's much more preferable to pay via the credit card directly.

I returned my items with the mailing labels they gave me. Apparently one of those items went missing in their warehouse, and now a month later, they're still trying to find it to issue my refund. Wtf is going on over there? I have emailed every 3 days to check for updates, and the customer service rep is nice, but completely ineffectual and I'm not getting my money back even though I followed all the rules.

:) beautiful rugs, so excited to get mine for my new house

Great experience! The rugs are amazing and the purchase process is very streamlined. Couldn't be happier with my purchase!

Pretty easy so far, love the website and the chance to place the rug in your room

Great product. Excellent value. Exactly as expected.

Great selection! Website is organized well and the search features are great for narrowing down choices.

Web site easy to navigate, great items to choose from, pay pal accessible.

Essential to picture the rug of choice in our room w/the furniture and this website allowed me to do that! Just wonderful!

Very nice product. Easy to find great product.The color is perfect.