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Rugs USAReviews 2,678

3.2

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Rugs USA Reviews Summary

Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.

service
482
value
53
shipping
59
returns
46
quality
2,465
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Kentucky
1 review
0 helpful votes
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Smells bad & long arrival time
February 25, 2022

The rug finally arrived yesterday and it smells like moth balls and mold. This isn't good. I'm hoping for an exchange or a return asap.

Date of experience: January 26, 2022
Rugs USA C. Rugs USA Rep
over a year old

Hi Deena,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service on 02/02/2022, and we were able to assist with your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Texas
1 review
0 helpful votes
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Good quality
January 26, 2022

The shipping experience was a breeze. It came earlier than expected and the quality of the product was excellent.

Date of experience: January 26, 2022
New York
1 review
0 helpful votes
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Rug pad
February 25, 2022

Love the rug. The rug pad came a few days later which is super annoying…I would have rather waited a few extra days for the rug because I don't have space to store that while waiting for the pad which takes up a ton less room. So I didn't even end up using the pad and I wasted $50 (I think that's how much it was).

Date of experience: January 26, 2022
Tennessee
1 review
0 helpful votes
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Quick delivery, product as described
January 25, 2022

I am happy with my rug, quick delivery, product as described.

Date of experience: January 25, 2022
Minnesota
1 review
0 helpful votes
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Beautiful rug
January 25, 2022
Updated review

Great prices! Quick delivery. Rug is beautiful and thick.

Date of experience: January 25, 2022

Great prices!
December 6, 2021
Previous review

Great prices!

Date of experience: December 6, 2021
Texas
1 review
0 helpful votes
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Great experience
January 25, 2022

Pleased with quality reviews and pricing. Delivery was wonderful, and product was also great!

Date of experience: January 25, 2022
Washington
1 review
0 helpful votes
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Na
January 25, 2022

If you guys want feedback but require a minimum character response then expect responses like this

Date of experience: January 25, 2022
New York
1 review
0 helpful votes
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RugsUSA has incredible rugs at unreal pricing. Their shipping/fulfillment is also second to none - particularly for large awkward items like rugs (duh). You can be confident that your order will be handled with lightning speed and you'll be kept up to date along the way.

Date of experience: January 25, 2022
New York
1 review
0 helpful votes
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Good rug for the price.
January 24, 2022

Second rug I've bought from this store. Highly recommend.

Date of experience: January 24, 2022
Virginia
1 review
0 helpful votes
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I was told 2 days. I took about two weeks or more.

Date of experience: January 24, 2022
California
2 reviews
0 helpful votes
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Just as advertised
January 24, 2022

Great quality, Washes easily with no shrinkage or change in color. I ordered more to use to cover areas that are favorite lounging areas of my dogs.

Date of experience: January 24, 2022
Michigan
1 review
0 helpful votes
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Great rug but took a while to arrive
January 24, 2022

We love this rug. We bought it for the bathroom because it's washable. We still haven't tried washing it yet but the rug is thin and soft, just like we wanted. The pattern looks great in our bathroom. It did take a while to ship and arrive but the rug was worth the wait.

Date of experience: January 24, 2022
Texas
1 review
0 helpful votes
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It arrived fast
January 23, 2022

It arrived pretty fast and the rug is super pretty

Date of experience: January 23, 2022
Alabama
1 review
0 helpful votes
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Great products.
January 23, 2022

I've ordered 3 rugs from Rugs USA and have not been disappointed yet. Ordering process easy, delivery was quick.

Date of experience: January 23, 2022
Michigan
3 reviews
0 helpful votes
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Satisfied to the fullest!
January 23, 2022

Great! Quick and easy. Thank you for making this experience wonderful finishing my basement I will look into more rugs to this company in the near future!

Date of experience: January 23, 2022
Georgia
1 review
0 helpful votes
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Pleased with the rug I received.
January 23, 2022
Updated review

I ordered 1 rug and cancelled immediately because they listed it as wrong size. I reordered and got the 2nd one as expected. However, it took several phone calls to finally get the refund for the first one. I am pleased with the rug I received.

Date of experience: January 23, 2022

Found exactly what I want
December 4, 2021
Previous review

Found exactly what I want. Ordering was quick and easy.

Date of experience: December 4, 2021
Michigan
1 review
0 helpful votes
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Good purchase for the price
January 23, 2022

Good variety to choose from and good price to meet our needs. One rug was a bit crimped in one area, but not extremely noticeable from a distance.

Date of experience: January 23, 2022
Colorado
0 reviews
0 helpful votes
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It's fine…
January 23, 2022

My order was delayed several weeks even past their anticipated delivery date.
Rug is ok—it's very prettt, but very very thin and while I ordered the thicker rug pad, I have to say it's not a pad, just a piece of fabric that goes between your carpet and floor. Wish I would've gone to carpet store and purchased a real carpet pad as I have done in the past. I got this for our family room with an active toddler and the price was right for a short term solution.

Date of experience: January 23, 2022
Michigan
1 review
0 helpful votes
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The knots poke through
February 22, 2022

Some of the knots have come undone and they poke through not happy. Not comfortable to walk on

Date of experience: January 23, 2022
Maryland
0 reviews
0 helpful votes
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Beautiful lamp
January 23, 2022

The shopping experience and price of products were great. I took away one star because the lamp shade arrived dented and no information was in the box to amend the problem. Overall, the product is beautiful but I was a bit disappointed about the dented lamp shade.

Date of experience: January 23, 2022