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Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
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The rug finally arrived yesterday and it smells like moth balls and mold. This isn't good. I'm hoping for an exchange or a return asap.
The shipping experience was a breeze. It came earlier than expected and the quality of the product was excellent.
Love the rug. The rug pad came a few days later which is super annoying…I would have rather waited a few extra days for the rug because I don't have space to store that while waiting for the pad which takes up a ton less room. So I didn't even end up using the pad and I wasted $50 (I think that's how much it was).
I am happy with my rug, quick delivery, product as described.
Great prices! Quick delivery. Rug is beautiful and thick.
Pleased with quality reviews and pricing. Delivery was wonderful, and product was also great!
RugsUSA has incredible rugs at unreal pricing. Their shipping/fulfillment is also second to none - particularly for large awkward items like rugs (duh). You can be confident that your order will be handled with lightning speed and you'll be kept up to date along the way.
Second rug I've bought from this store. Highly recommend.
I was told 2 days. I took about two weeks or more.
Great quality, Washes easily with no shrinkage or change in color. I ordered more to use to cover areas that are favorite lounging areas of my dogs.
We love this rug. We bought it for the bathroom because it's washable. We still haven't tried washing it yet but the rug is thin and soft, just like we wanted. The pattern looks great in our bathroom. It did take a while to ship and arrive but the rug was worth the wait.
It arrived pretty fast and the rug is super pretty
I've ordered 3 rugs from Rugs USA and have not been disappointed yet. Ordering process easy, delivery was quick.
Great! Quick and easy. Thank you for making this experience wonderful finishing my basement I will look into more rugs to this company in the near future!
I ordered 1 rug and cancelled immediately because they listed it as wrong size. I reordered and got the 2nd one as expected. However, it took several phone calls to finally get the refund for the first one. I am pleased with the rug I received.
Found exactly what I want. Ordering was quick and easy.
Good variety to choose from and good price to meet our needs. One rug was a bit crimped in one area, but not extremely noticeable from a distance.
My order was delayed several weeks even past their anticipated delivery date.
Rug is ok—it's very prettt, but very very thin and while I ordered the thicker rug pad, I have to say it's not a pad, just a piece of fabric that goes between your carpet and floor. Wish I would've gone to carpet store and purchased a real carpet pad as I have done in the past. I got this for our family room with an active toddler and the price was right for a short term solution.
Some of the knots have come undone and they poke through not happy. Not comfortable to walk on
The shopping experience and price of products were great. I took away one star because the lamp shade arrived dented and no information was in the box to amend the problem. Overall, the product is beautiful but I was a bit disappointed about the dented lamp shade.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.
Hi Deena,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service on 02/02/2022, and we were able to assist with your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support