On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs USA Reviews Summary
Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
Instant Feedback
We monitor reviews for authenticity
Nothing to report! Again, the rug was a gift'to someone, so I have no experience in regards to this purchase. The person that received the rug; loves it!
We are very pleased with the quality of the rug, the price was fair, and the shipping was fast
We love the rug... great colors, easy to unroll and looks wonderful.
Do not get this rug if you have high traffic or pets. It looks like it's 2 years old and we just got it. It's got pulled threads all over it. I'm so bummed.
Nice rug. Prefect color, size and style. Works very good for our living room.
Ordering was easy and delivery was timely. I like the pattern. I placed the rug on top of another rug in my dining room. I have not been able to get the ripples out of the rug.
So many rugs to choose from. Called customer service after a slight delivery issue and it was resolved immediately. They couldn't have been nicer or more attentive.
It was very easy to navigate your website. I enjoyed the selections available on your website and your holiday sale prices.
Every easy to pick a style and color to fit any room. This was my 14 th rug that I bought from USA Rugs and I have loved everyone. Great quality rugs, shipping to my home was easy for us since we work long hours and don't have time to pick up from store.
Many rugs to choose from. All styled and colors and very good pricing.
Fast shipping and easy transaction for a great quality product
Rugs came within a week! I then placed another order for another rug! Fast delivery on it also! The price on all of them was better than the Mfg. Store price!
This came 2 months after i ordered and the material feels very cheap. Its a pattern printed on a mat. Not a rug.
I ordered eight different rugs in November. Rugs that were received was not as described. Call customer service to return. A 1-hour hassle with customer service to return. Finally approved and returned. 4 weeks later no refund. Call customer service more hassle. I didn't receive refund. 10 weeks later they want to give me a refund less than what I paid. I'm out $90 from a $363 sale. Be careful with them. Will never do business with them again.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support