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Rugs USA Reviews Summary
Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
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Happy with what I found and I have sent others who also purchased
Lots of selection. Great prices, too. I'm very happy with my purchase and with Rugs USA!
Customer service was lacking when part of my shipment was lost and I could not get anyone to actually reach out to the carrier's
Enjoyed the selection of rugs to choose from and the option to picture them in your home was a big help on selecting which rug to get!
Loved this particular rug. Wished it was a bit thicker but it still functions the way I want it to.
Love that they have so many options in sizes and materials, and the price was great! Makes rug shopping a lot easier.
The rug pad I paid for was not cut to fit the 5x8 rug I ordered. The rug pad was cut very jagged and was not well made. It stuck out many inches in multiple places
Delivered quickly.
The carpet was littered with lumps of hard, dried glue that had seeped from the back during production. It was painful to step on them.
Almost immediately returned via FedEx. The refund was made after about three weeks and after repeated correspondence with support.
Lots of selection it was nice to be able to filter by the size of rug I was looking for. I ended up ordering 3 different rugs 2 of them were exactly what I was expecting and was very pleased, however one took twice as long to arrive than estimated, but I love it so much it was worth the wait. The third rug looks nice but the material/fiber wasn't what I thought I was getting, but it may have been my fault i may not have fully understood the description of the fiber, lesson learned next time I will read more carefully.
Easy to navigate the website. Rug I order received great reviews. Very excited
Have been looking for a simple rug to complete living room. Very pleased with color texture and overall look.
I was looking for a kitchen rug to break up some of the black and white and wanted something to cover most of the floor. The rug I chose was a black/white/grey woven oval which was going to replace the smaller mats I had in front of my sink and stove. It also reminded me of my grandmother, and fit with my industrial/farmhouse theme.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Holly,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
It is completely normal for rug pads to be seen past the edge of your rug when you first put it down. Our rug pads are meant to be trimmed to perfectly fit underneath your area rug.
We suggest taking the following steps to get the perfect trim:
1. Pick the perfect spot for your area rug!
2. Lay your rug pad down where you'd like your area rug
3. Lay your area rug on top of your rug pad
4. If possible, leave your rug pad and area rug out for about 24-48 hours to allow all of the creases to relax before trimming
5. Once the creases have relaxed, use fabric scissors to vertically & horizontally trim your rug pad.
6. Vacuum the rug to remove any air-bubbles from trimming the rug pad
7. Place your furniture back in place and enjoy your new area rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support