Rugs USA Reviews Summary
Rugs USA has a rating of 3.7 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 12th among Home Decor sites.
Instant Feedback
Takes way too long to receive your order from your company
Overall experience was good but product is very cheap I hope the rug will last a year the pad that goes under rug will last longer than the carpet. So I am not satisfied with product not sure if I will order anymore product from this company.
Very dependable and satisfactory products to choose from
Good selection, price and quality. Good delivery time. Rug was exactly what I needed for a bedroom.
Great experience overall. Rug was exactly what I was expecting. Fast shipping.
Poor customer service. No updates to the order when things change. Took almost 2 months to receive order and after making numerous inquires on the status.
Hello Melissa,
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. This is not the experience we want for our customers.
Please be on the lookout for a message from me so we can take care of this for you.
Best,
Rugs USA Customer Support
I bought a runner in the same style as a large rug I was considering. I didn't end up getting the large one but the runner is great and I found the perfect place for it.
Looked exactly like the picture, great quality and delivered quickly!
Great customer service, with replacing the missing rug! Great quality!
Love, love, love my new rug. It looks great in my bedroom and feels wonderful to walk on!
Excellent quality and very happy with my shopping experience!
It was fun to look for an appropriate rug. The site is excellent helping to narrow one's preferences and then to make the selection. Shipping was timely and rug was well wrapped. Overall a great experience. Thank you!
My rug was Very cost effective and of good quality. The colors were vibrant.
I really like the color of this rug, it brightens my room a lot, I do think it is thinner than expected andI have a 3/4 inch rug pad under it. It is very soft though! Overall happy. Hopefully it holds up to the kids wear and tear.
Carpet arrived okay and is functional. Easy to clean and soft
I thought the shopping and purchase process was easy and helpful!
ORDERED 2 RUGS ONE CAME BUT THE OTHER TOOK OVER A MONTH, BUT THEY FOLLOWED UP AND WE ARE VERY PLEASED
I ordered 3 rugs from Rugs USA and they all were exactly as site described. Beautiful and perfect for each room purchased for. I even had to email with customer service about a back order item and it was such a simple process to cancel and order a rug that could ship immediately.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Colleen,
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. This is not the experience we want for our customers.
Please be on the lookout for a message from me so we can take care of this for you.
Best,
Rugs USA Customer Support