Rugs USA Reviews Summary
Rugs USA has a rating of 3.7 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 12th among Home Decor sites.
Instant Feedback
I ordered a rug and the shipping wasn't updating, after a week I contacted rugsusa and they immediately sent out a replacement rug. I love my rug and it's great quality.
I ordered from an ad I saw on Facebook and it was even better than the pictures!
All good only the rug smelled and had to leave it out side for a week
Rugs USA has a lot to choose from, and I found exactly what I was looking for in the size I wanted. The downside was the item was on back order, so I had to wait 30 days for it to ship. I know there are shipping issues, so once it was shipped it took a couple of weeks to receive it.
The rug was oversubscribed and the shipment date was pushed back twice. I refunded that rug then ordered a different rug that turned out though beautiful came with a smell and shed terribly. The Customer service agent was however quite polite.
I got a rug that didn't match the product description or photos and I had to repackage it and send it back. Total waste of time and money.
Hello Danielle,
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. This is not the experience we want for our customers.
Please be on the lookout for a message from me so we can take care of this for you.
Best,
Rugs USA Customer Support
I cannot believe how fast my order arrived! The whole process was so easy and there were no hidden fees. No customs fees due upon arrival. Tracking was very easy too. The carpet is great quality and looks fantastic in my son's room. Will be ordering another one soon. Maybe more things as well…
The rug came in quickly and the color was like the pictures.
So far great. Rug looks great. However I just received a second delivery of the same rug and pad in the last few days. Will need disposition instructions.
Great quality and detail. Quick processing of order and follow up.
The rug is even better in person! Took a long time to get it but worth it
I just purchased my first rugs! I am outfitting an AirBNB and need to buy several! Rugs USA has such a wide selection that it made finding what I would like very easy. No driving from store to store hoping it will have what I'm looking for.
Quick and easy checkout process along with great options
So far so good
But some of the rugs need to
Be double checked because they fall apart very easily especially the jute
Or have damage already before opening
Hi Lisa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. We can’t thank you enough for the kind words. Your review means a lot to us. We're grateful for your honest feedback and will pass this along to the appropriate team!
Best,
Rugs USA Customer Support
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lauri,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Best,
Rugs USA Customer Support