Rugs Direct

The "30 day trial" is very misleading, nothing more than a return within 30 days at your expense policy. When I ordered I first asked what would it cost to return within the trial' period and was told probably over $100. Thinking it couldn't be too bad I ordered it. I think I should have ordered the next size up, so called to inquire about a return. Shipping will cost me $700! More than I pd for the rug! I'd highly recommend you shop brick and mortar, close to home!

I purchased an expensive rug which fell apart upon the first vacuuming. Rugs direct would not allow me to return the product, claiming I hadn't received it damaged. They would not stand by the quality of their product and I'm stuck with a useless and expensive rug that can never be cleaned and has had hundreds of loops pulled out, looking like a mess. So disappointed by their hostile and irresponsible attitude towards their clients.

Ordered a rug, waited for shipping info that never came so rang to check - over several calls turns out it wouldnt ship for at least another 6 months - i was offered a 15% discount on any other in stock rugs - when I finally found one I liked that was actually in stock they then refused to give the discount because the rug was on clearance despite this rug being even more expensive than the rug I originally ordered. When I got angry for being further messed about I was met with attitude and arrogance. Nice.

Placed an order for "delivery tomorrow". However, I received an email the next day saying there would a delay of 6 days after which I would hear from the Courier Co about delivery. That never happened and for the next 7 days I tried telephoning, but always went to a voicemail. When at last a human being called me she said that they did not know when the item would be in stock. Order cancelled. Not a good experience.

While the rugs are mostly acceptable, their return policy is misleading. It clearly states that orders include free shipping and returns. That would lead a reasonable person to expect return shipping costs would be included. That is not the case. If you are not satisfied, only their error or defect of the rug is covered for return shipping costs. In today's online shopping environment, that is not usually the case. I would advise you shop elsewhere for rugs.

I received a rug from them that had an obvious defect. It looked like the dye got smeared or something during manufacturing on one corner of the rug. I contacted them and they requested pictures. They said they couldn't tell from the pics that there was a problem and requested more pics. (purposely dragging their heels). I sent them more pics, they said they would forward them to the Claims dept. After many more days they finally rejected my claim. They never told me why. I did however finally get my refund less $218.50 that I had to pay to ship it back. That was so unfair. I can understand me paying for shipping if I changed my mind or something but when it has an obvious defect? After reading many other reviews and my own experience, it seems very plausible that they are selling "Seconds" quality rugs but not advertising as such.

The rug I ordered vs the rug I received. One is pink/brown the other is blue. Went to customer service and they said there is nothing they can do about "slight" color variations. This isn't a slight color variation. The picture in the package they sent me is pink and brown and the other is blue. It's been hell trying to get my money back.

We were sent a rug not-even-close to the color we ordered "Ocean Sand" BUT a dead-ringer for another color offered "Indigo Charcoal" in the same pattern. We sent pictures that were very clear and also their own site has customer images and descriptions of the actual color we ordered that supported our claim. We were given nothing but an RA and were forced to pay over $80 to return something that we didn't order. They are practiced thieves I now see from reading these similar reviews.

The rug that was on the website and the worded description were not the rug I received. Customer service would not pay to have rug returned so I had to pay $260 (UPS ground) to have it returned. Look at the pictures and the worded description and judge for yourself. The website is on the left and what I received are middle/ right. I have bought 5 other rugs from different companies without any issue.

AWFUL... The write up on the rug sounded great, but the actual rug was cheap and shedding, without even unrolling it and laying it down. It was so thin it felt like walking on gravel. I paid 4 times what it's actually worth... I'd say $100 would be a fair price. Unfortunately, or, predictably, for Rugs Direct, I chose to return it, hoping to get a refund. WRONG. The UPS shipping would cost $333! So much for a decent return policy, or any hope of receiving a refund. This company sells for unbelievable high prices, and I learned my lesson. DON'T BUY THEIR OVERPRICED RUGS... I left a review on their site and they deleted it because it was 1 star. Now that's a class act, isn't it?

Had previously purchased a couple of rugs with great success, but recently purchased 2 more that colors were not what picture showed and when I contacted to return I was told it was $100 charge to return their rugs. I do not have an issue paying for a returned item I was not satisfied with but these charges are outrageous and I was told too bad, that is their policy and they did not care. NEVER buy anything from this company again!

First they send the wrong rug. THEN THEY CHARGE ME AN ADDITIONAL $90 for the rug they incorrectly sent (incidentally the shipping slip on that rug showed a purchase price of $59.99 with shipping of $6.99). Now i have two charges for a rug i still have yet to receive... it will be almost a month since the beginning of this experience. I am ready to spit nails. Enough said. I would give this shoddy company a zero star rating if I could.

I saw some of the reviews about letting you order when they are not in stock. That's exactly what happened to me. I was told it would be out in about 3 weeks from the original order. That would have still got it to me in time for my Christmas company. Then less than 2 weeks before Christmas - 1 week after it was supposed to ship, they tell me it will be spring. Since I ordered 3 matching rugs and only rec'd 2, I was in a world of hurt. I'm returning the rugs (will dispute any charges posted to me). Ordered same rugs, in stock, costing less at Overstock. STAY AWAY FROM THESE CROOKS!

My one year old, $500,5×7 rug is unraveling. It's in a very low traffic area, I use a non-beatet vacume, I have no pets or children. All they can offer me was a discount on a new purchase. I'm very disappointed and will not be taking advantage of the discount.

Received a half rug that did not match, told to send picture I did. First I called Rhody Rug Inc and they told me to call rugs direct, they are the manufacturer only, right there I got a red flag. Than I called a Gabriel Ventura with rugs direct... said send a picture, which I did and 3 days later he sends me an e-mail asking to answer all four questions. Open up the attachments nothing there? Went back to the message and\the other 3 were if I was sending it back? The question to him was is it the right one? So right there I figured this guy has no idea if it is right or wrong and if I sent it back I get the same color. Looking at the reviews... as terrible customer service etc. etc. Beware this guy is an in between man, knows nothing about 1st common courtesy second on how to help the customer. You have to be nuts to deal with Rugs Direct..

Ordered an area rug from this company and it arrived and was the wrong color... the colors did NOT match what was shown online.
I contacted the company THE DAY the rug arrived, send photos, and was told that the rug was NOT guaranteed for color but I could return it at my own expense within 30 days.
I asked for a shipping estimate and waited and waited and waited.
On the 31st day of the return window I received an estimate for return shipping with all sorts of 'rules' and 'requirements' for return. And the cost to get it back was $286.65
This is a scam company, shady and unethical.
The first two photos below show the colors as denim blue, golden tan, and cream. The last 3 photos show shades of grey and salmon pink.

We had a poor experience with rugs direct and their customer service. We received a damaged rug and were out of town when it was delivered (Thanksgiving holiday). When we unpackaged it appeared used and was damaged, so requested to swap the rug and did not request any discount or credit. The customer service rep was rude and so was her manager. They were not willing to swap the rug and continually expressed it was us who damaged it. We offered to pay shipping, restocking, etc, but they were unwilling. I will not use this online provider again and suggest you use a different source as well -- Fortunately, there are many of these online rug companies that purchase from the same vendors and provide better customer service.

DO NOT buy from Rugs Direct. I purchased a rug that wasn't the color as it appeared on line. I had the deliveryman open the packaging with me to check the rug because I had seen reviews before that stated that other customers had similar experiences.

I spent $1,100.00 and I am only getting a refund of $580.00. They claim it is a restocking fee. They also plus charged my card $166.00 to cover return shipping costs. Thus, I'm out $744.00. This is clearly a scam.

DO NOT order from this company.