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Rugs Direct
Questions & Answers

107 reviews

Here’s what buyers have asked with answers from Rugs Direct staff and previous consumers.

1
questions answered
0%
answered within 1 day
Question:

If I have a rug to return, does Rugs Direct assist with providing a UPS or Fedex number? My cost estimate to return a rug via UPS is coming very close to the price of the rug itself.

Question:

My name is Peggy Wilson. I ordered a Safavieh runner, light green and gold, classic, wool, and I was not told that it was back ordered and will not be available until March - - nearly 6 months from when I ordered it. I voiced my complaint. Now I find that you have charged my account for the rung - withdrawal done on 11-21-15. Why are you withdrawing money on my account for a rug that you do not have? Do I need to file a formal complaint with the better business bureau and others? Peggy Wilson 6636 Osprey Court Sacramento, CA 95842 916-348-7901

Answer:
Wayfair is too expensive, and, they only match prices on their stores! That's what I was told!
By Tom V., over a year old
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