Joel J.

I received a rug from them that had an obvious defect. It looked like the dye got smeared or something during manufacturing on one corner of the rug. I contacted them and they requested pictures. They said they couldn't tell from the pics that there was a problem and requested more pics. (purposely dragging their heels). I sent them more pics, they said they would forward them to the Claims dept. After many more days they finally rejected my claim. They never told me why. I did however finally get my refund less $218.50 that I had to pay to ship it back. That was so unfair. I can understand me paying for shipping if I changed my mind or something but when it has an obvious defect? After reading many other reviews and my own experience, it seems very plausible that they are selling "Seconds" quality rugs but not advertising as such.