Rugs Direct

As I read the reviews it appears there are many who had the same misfortune that I did doing business with this company. They are criminal in their business dealings.

I am a decorator and bought two rugs for a client. One called Stratton and when it arrived it had a fowl odor and ripples along the edge about a foot long. I assured the client that the odor would dissipate and that the ripples would settle in a week or so.

Two weeks passed and neither corrected itself. I had called prior to the purchase and asked about the return policy and was told that a credit to account would be given for returns. So I called company for a return slip. I was told to send a picture of the defect and an explanation and that they would get back to me in 48 hours. When they did get beck to me they said it was sent to a claims department and that their solution was for an additional purchase of a rug pad to hide the damage. WHAT? Of course that wasn't a solution so I said we would be sending the rug back and their response was that we had to pay for shipping to get their defected merchandise back to them in order for my client to get their refunded money credited to them their account.

It cost me as the hired decorator $156 to send this company their product back. And I am not on The clock to get the client a new rug to replace this defected one. I WOULD NEVER RECOMMEND DOING BUSINESS WITH THIS COMPANY.

This rug is a perfect replacement for a damaged one. The specs and description were complete and exact. The rug came in a timely manner.

Easy to order, secure site, order came on time and rug pad made area rug easy to walk on. Area rug made it easy to clean as well.