RueLaLaReviews 477

I ordered two picnic tables for a party for $ 3,200 promised by June 20th in stock. I called as it was getting close because I need for a funeral. They said they haven't shipped but will be soon, and here I'm a few days away so I called, and they say sorry sir we cancelled your order, and you will get a refund. I asked so when where you going to call me, and tell me you just decided to cancel? No answer. I will never buy anything from Rue Lala. They should rename it Ha Ha Ha

I recommend buyers reconsider buying directly from Rue La La, and buy directly from manufacturer or direct sellers of products! It is a reason why Rue La LA products are sold substantially lower on Rue la La! Quality and size are concerning and you will notice only upon delivery! The items are of lower quality and often lack sufficient directions to properly assemble!

I bought couple of accent chairs, the screws would not fit (too short) once the legs are attached to the chair as instructed! I called to complain, and was requested to send pictures displaying the screws are too short! Inform there support that was Impossible because the chairs screw entry is not visible once I screw the crews to the chair! I sent pictures several times and was sent a return lable! I chose to take the lost! Terrible experience!

In addition I ordered a $1200 couch and never received it! While I ordered another couch after this order, and I received it before the initial order! But the other couch order is failing to be located or tracked by Rue La La or the third party delivery company ERQ (a real joke) they are unable to locate, although I paid my money, Rue La LA incredibly stated they can't return my funds until the missing couch is located! I informed the missing couch had nothing to do with me! I will be contacting federal trade commission (ftc) and report it! The delivery truck drive arrived requesting me to sign for the couch, but it was not on the delivery truck! Unbelievable, apologized and stated they would deliver later that evening or next day! 3 days later, I head nothing and Rue La La stated they would need days to solve! Please do not buy from them!
Please beware of Rue LA La! I was told I could not receive a refund until they located the couch they lost track of!
If the prices are too good to be true, please beware it is true "Too Good to be true"!

I found a great deal on some 14karat gold necklaces. I have 5 sisters and 3 nieces and it was Christmas time so I ordered 11 of the necklaces and paid for them. The company sent me 5 and then realized they must have priced the necklaces too low and accused me of trying to commit fraud lol. How is buying something and paying for it fraud? They then refused to send the other 6 necklaces and refused to refund my money and told me to contact my credit card company to get my money back. That was it I filed a report with the BBB and the FTC and the CFPB. These people are thieves and liars and sell fake items and broken items be very careful when shopping with them. I have not bought anything since and I will never shop with them again. I probably spent 50k there over the last ten years and they have officially lost me permanently as a customer. Walmart.com has everything they have and more and way better customer service. I would go directly to the manufacturer and google any item you see on this site and buy it somewhere aside from Ruelala they are evil.

I have purchased from rue la la for a number of years, but will never again do to their awful customer service. I unfortunately sent back a $370.00 order to the incorrect address. I immediately realized my mistake and called them. I had the tracking number and the customer service person said no problem, I should still be able to get a refund. 4 months later and multiple phone calls later... I can't. They supposedly shipped the merchandise back to me so I could re-ship to rue la la, but I never received the merchandise. So I'm out $370+. Not happy.

I would have loved to enter the site, but it turns me off when not only is my email address asked for right away, but you can't enter the site unless you provide them your email. Let me decide whether I want a consumer relationship with you before you start constantly bombarding my email with promos and offers. Let customers check your site out, then you can ask for our email, but to prevent customers from taking a look just because we don't want to immediately provide our email is not very customer friendly. I guess I will miss out on shopping with you.

This is my first time ordering from Rulala, and I've had no issues whatsoever. I purchased a line of the D24K facial products, and I've not had any issues with shipping; My items arrived within 5 days of ordering. I do, however, wonder how they can sell a $2300 face treatment for $47. I've never tried this particular brand, so I have nothing to compare it to. The top of the cream jar was scratched, so maybe it was a return and they damaged it out? So far, for me, it's been a pleasant and easy process. I just hope what I bought isn't some random lotion they put in a fancy jar. I guess we will see.

This site is advertising authentic LV bags however I now have 2 that have been confirmed fake. I had no idea until I tried to get it fixed and was told by the store they could not work on it due to it not being a legit Louis Vuitton bag. This is an issue on several levels.

I bought Bond No9 New York perfume which smell like gaz. Now I am questioning the originality of that particular product. My overall experience was great but now I am perplex.

I would give 0 stars if it was an option. Do not buy from this site. This is the worst experience I've ever had with a company and I will be sure to send this feedback to everyone I know. I have never in my life seen such a drawn out draining process to receive a product and even longer to return it. I paid for expedited two day shipping and my product came two weeks later! I also sent the product back the same day it came to return it and a month later still have yet to receive my refund. With packing and shipping skills like this and and umempathic customer support you won't be in business long! I will tell everyone and every social media platform not to purchase from you so they don't have to deal with the same gut wrenching experience I had too.

I recently bought these beautiful sunglasses. It was
By far the best purchase. Comfortable, and they
Come with a very nice protective case, I got them
For $80 alls, It is important to know that sunglasses
Have an immeasurable protective function against
UV rays. They protect our eyes from serious eye
Diseases and are the best protection against
Harmful sun rays.

Please make sure if you received something damage, you take lots and lots of pictures. My mistake, I received a broken necklace with the pendant, I returned the package has received without taking pictures and this company refused to issue me a refund but kept the necklace. If you refuse to issue me a refund than the right thing to do was resend me back the necklace so I can sell it and recoup some the money I'm out. They literally stole from me. I'm writing this review to make sure this does not happen to anyone house.

BEWARE! This company will sign you up for Autopay Shipping annually just for browsing there Website!

I have called numerous times to ask about things. They always picked up in a timely and friendly manner. Today I talked to Heather and she was more than willing to help me with my return. She was so friendly to the point where I feel so comfortable buying from this company! I Noticed a lot of bad reviews here but If it were me, I'd give this company a chance bc my last 3-4 experiences in the pas 6 months have been superior!
I recommend

I've shopped with RueLaLa for years and purchased many high end items at great prices. In January, I received St John (a very high end brand) dress pants I ordered... retail price $525, my purchase price with tax from Rue La La was $172. I did not wear the pants until last week (60 days past purchase date). My husband had knee replacement surgery in January, so for several weeks we weren't going anywhere that I would wear dress slacks. But finally, last week I attended an event and wore the pants which I initially thought felt and fit beautifully. But thank God I had on a tunic length blouse over the pants as they literally split down multiple seams while I was out, despite the very comfortable fit I am used to in St John products. Upon further examination, the fabric is pulling apart not just at the seams, but all over... like something is wrong with the weave. Also the waistband is not sewn in properly. I suspect these are NOT authentic St John pants as this is not the high quality I would expect of that brand. RueLaLa customer service will not even address the issue of fake and defective merchandise, which I believe these are. They simply kept saying no refund because I am past their 30 day return period. Horrible customer service and this experience will likely have me deleting their app and not making any further purchases. I am not a person who writes bad reviews, but this one is very necessary. SHAME ON YOU RUE LA LA! Consumers beware!

I bought some items before from rue Lala site and had no issue, except mostly very late shipping. The first time on January 27' 2022 I order Chanel quilted bag from this site, when received the quality was so bad looks like cheap made in china fake bag, I called customer service 3 times in a week to ask if I can return the bag and get the return label. Customer service all 3 reps replied I can return and sending me the label but I wasn't getting the label, the 3rd rep create and send me the label, returned the bag but not getting refund when ever I called to check k I get the answer that the return department received the Chanel bag but label wasn't correct so its take little longer to get a refund. Yesterday March 3rd 2022 the rue Lala called me and said they never received the bag, that they mentioned in febuarary month several time with different rep and supervisor that they received the bag now they change the statement and kept the bag and my $3026. 99. DO NOT BUY FROM THEM THE QUALITY IS VERY VERY BAD, DISCRIPTION AND PICTURES ARE WRONG AND IF YOIU RETURN YOU WILL LOSE THE ITEM AND YOU MONEY.
HUMARA

I used to love Nordstrom for their merchandise and customer service. However, I recently had a horrible experience with Nordstrom after years of loyalty to them. So, I now shop at other places that carry nice clothing and accessories. An item from Rue La La just came damaged, and when I called customer service, they made everything easy and took care of the situation within a couple of minutes.

We purchased very expensive luxury sneakers in two sizes to free mine best fit. When the sneakers arrived, both were counterfeit. We cannot believe a company that claims to be selling authentic merchandise would do this. We will not shop with RueLaLa again.

I returned a necklace and if I didn't check off credit to Rue Layla account I would have to $9.99 to ship it back so as I wait for the credit to appear and message them because my free shipping is running out the said it takes time for the credit to appear and just like I thought when my free shipping ended the next day my credidit appeared so now it I want to spend my credit I will have to pay $9.99 for shipping. I learned a lesson their products I can purchase anywhere and other companies will match their price and ships for free. Over the past 5 years their quality of merchandise has changed

Just don't buy it. They canceled my orders without any notification and when I contacted them, they said the cancelation is due to the unmatched information of my billing address of my card and asked me to reorder. Before I replaced my order, the live agent checked all the information for me and said all was good. However, my order was canceled again that night without any reason. When I tried to contact the customer service at 6pm EST, they said their work time is 9am-9pm EST and they are closed now, which confused me a lot. So just don't buy anything from this website. THIS WEBSITE IS A BIG JOKE.

Merchandise is fake, bought a Joe Malone perfume that I took to the original real store and sadly they told me the item was not real. Waste of money please save your money.