RueLaLaReviews 477

I purchased a leather handbag for $99.99. Original price was $400. The zipper was super cheap quality. Then after using it for only a few weeks, the strap broke. I emailed their customer service and was told because the purchase was more than 30 days ago they couldn't issue a refund. The handbag was definitely not worth the original $400 price or even the reduced price of $99.99. I have better quality handbags that cost me $30 at Kohl's! I will never buy from Rue La La again!

I did two purchase more than $100 each and I returned them both in the same box. They stole one and refunded me only one. Be very careful when returning because you might not get your money.

Returned defective item, Rulala say the box was empty and will not refund. I have proof item was shipped fixed as they gave me the shipping label. Will not buy from them again.

I made an order. First - size was run too small. Rulala do not notify about it.Its happened very often. Need return and again pay shipping or stick with credit. Second - after 5 day one item I got, went down on price. I ask for the price match. They don't want to do it - "big policy" -they don't want work with price. Greed. You bought - that what you have. Rulala have a lot of issues.Not worst to shop with.

Be VERY careful AND double check when you change a shipping address on a purchase.
TWICE now RueLaLa has ignored the change of address I made on the website and instead shipped my purchases to ME rather than to the address I specified.
VERY POOR QUALITY & SERVICE.

I immediately tried to notify company of needed change & of THEIR ERROR
Could not reach until the next day, listened to horrible loud music for abut 10 minute and then was told the change could not be made!

EXTREMELY POORLY RUN COMPANY
Was not even offered a credit to offset now MY EXPENSE at re-sending purchase to the CORRECT & CHOSEN address!

SHOP ELSEWHERE!

I bought my mom some sunglasses she wants and have yet to receive an email or anything for an update on the tracking part of the item I bought. This is bull$#*! for them not to give me an update yet. DO NOT TRUST THIS WEBSITE FOR ANYTHING

I placed 2 separate orders one for my wife one for myself,my order was a bargain, my credit card was charged for both of the items. Ru la la sent my wife's overpriced item but cancelled my order without any notice what so ever! Called the customer service, no help even from the supervisor! Now I'm trying to dispute and get my money back through credit card company! Save your money stay away from Ru La La!

If something doesn't fit and you have to return or exchange it- they CHARGE you shipping AGAIN. And if you received free shipping with the original order- they take that back too. So instead of charging you 9.99 for the return- they charge you 19.99. So you LOSE money by ordering with them. Find another site.
Your only other option is for a store credit and with big ticket items- it isn't worth it to have hundreds of dollars held by their site.

Stay away from Rue la la they charged me $20 instead of 9,99 for return.Will never shop again, first and last time

Terrible customer service! First, my shipment took an excessive amount of time to arrive. Then, a part of my purse was missing (strap). After 3weeks of back and forth, I was able to finally get a return authorization and I shipped it back the next day. Over a week since they confirmed they received it back and I'm still waiting for my credit card to be refunded. Very painful, and I will never shop with this site again and will definitely not recommend anyone else to shop here!

I made a purchase for over $2000, being changed twice and didn't even get my order! Horrible customer service!

The worse compony to buy anything from. They don't take responsibility for delivery service they use and make you pay for packages you don't receive. FedEx is horrible but they still use them. Even after I had proof they still wouldn't do anything about it. Disgusting. Don't buy anything from them. You can get it for same price at the original store and have better customer service.

I bought a necklace for ruelala. And I just found out that the was a gold only it wasn't a diamond! I called and the site did nothing. And the FOREVER CREATiONS still sells the necklace in the website Ruelala.

I have ordered an item 6 times they have charged my card 6 times I even spoke on the phone to make sure if I ordered it again it would not happen and surprise it happened AGAIN never resolved the issue blamed me and my card 3 out of the 6 times and it is still not resolved worst online shopping experience I have ever had

Please do not I repeat do not purchase anything from this scam of a company. I purchased a $ 200 dress that was on sale. I looked like a flipping clown in it. What crap! When i called four times to return it I got the run around and was told on four separate occasions that I would receive a label to return the dress. Never happened. The same person by the name of Christen answered the phone twice. Safe to assume the company is small. TOTAL SCAM OF A COMPANY. I WILL BE CONTACTING BBB. They should never be in business.

Received expensive boots in the wrong size. $10 credit, "free" label I have to find a printer to return.

They don't adhere to their shipping guidelines and don't care. Don't order from them unless you don't need the item for a month. I'm out the $60 I paid and now have to spend another $100 to get what I need today.

I loved to purchase there but they are making charges unknown for things you didn't buy, have already contacted them and no reply. Be careful with your credit card, security is everything and they can't assure safety, scammers

I purchased a YSL handbag from them. The item was posted as final sale, and arrived looking kinda strange but I trusted them as I purchased other items before and they seemed to be good. 2 months later I still have some doubt about the YSL bag so I had it authenticated. Turn out it was a fake bag. Since it already passed their 30 days return time frame, of course they refused to refund me the money. I had to submit a claim to my credit card bank and still waiting... dont know if i'll ever get my money back. People, stay away from rue la la