RPI Designs

I have tried calling them, emailed over 20 times, and no one calls or emails back. They toke my order, they toke my money but never sent the part, it's been almost a month and a half now.
STAY AWAY FROM THE SCAM COMPANY

Never ships when promised! Poor customer service! No communication! Nobody answers the phone! And here is the punchline, they overcharge for sales tax. Do the math and you'll see how they are ripping you off. I placed my order on a Sunday, they claim they shipped the product, I tried to get them to correct the sales tax to the proper amount, and all they did was cancel my order on Wednesday and refund my money, which means they lied and never shipped the product, wasted three days of my time. Stay away!

The color coverage on the first 2020 Mustang GT engine cover I received was terrible. Installed it anyway. Paint blistered after driving the car twice. Sent it back for a repaint. Again, paint coverage quality was poor. Installed it and drove for about 100 miles. Opened the hood and yet AGAIN the paint had blistered. After driving it a few hundred more miles now, the blistering is everywhere on the cover. It's so bad I'm embarrassed to show it off. How hard is it to get this right? Extremely disappointed... AGAIN! Do your homework before you purchase. I wrote 1 star review on RPI site but don't see it posted. Wrote again recently and will continue to check to see if it gets posted.

I have purchased a lot of accessories from RPI Designs. I have always had great service from ordering (Paul) to the customer service (Tammy). The product and if paint was needed on the accessories it was top quality. The packaging was perfect as well. Great job RPI. I will continue to order from your company. Most accessories on the pictures are from RPI. 5 Stars!

The absolute worst products and and even worse customer service. Ordered C8 engine panels with the understanding it would be 4-6 weeks. 10 weeks later I get them. Fiberglass was so crappy the back side was hanging off, Mounting holes were not cleaned up or even remotely large enough for fastener. I had sent 4 emails asking for progress and no response till I threatened disputing charge on the parts I had not yet received. Just terrible people.

Ordered smoked taillight lenses in December and item came broken. Reached out to customer and left a voicemail. Tammy responded via email and wanted photos. I sent the photos and asked for a refund. She wanted to replace. I decline because it obviously was lacking in workmanship. She got bent out of shape and said she'd file a claim on my behalf with USPS. This would take over 6 weeks (especially with USPS). I advised her that she should open the dispute with them on their behalf since they did the shipping not me. I opened a dispute with PayPal and finally got my refund today over a month later. Steer clear of this company because if you do have a problem getting a refund will not be an easy task.

I was thinking about calling about my spoiler but by looking at this reviews i know i will be wasting my time. I will not be making the same mistake ever again. Do not buy from this people unless you are willing to wait a month or 2 or 3.

I purchased a high wing spoiler for my 2021 C8 Corvette. I was advised of a 5 week lag time as the product needed to be painted. After 5 weeks I contacted for the status and was told it was in the paint shop and was hung up on. I have attempted to contact them by phone (voice mail) and no response, email, no response. I tried calling again today and was hung up on as I was putting in my voice mail. Finally got fed up and contacted my bank. They are going to dispute my purchase for me and attempt to refund me my money. Beware of this company.

RPI Designs is not a reputable company. They post low prices to get your attention them try to extort additional money to fulfill your order.
Customer service is non existent.
Do yoursf a favor and steer clear.

I am happy to say that I did receive my order. I was skeptical as I was not able to reach anyone and my email inquiry was not answered as well as the link that I was provided with for my order did not work. I ordered from them on May 14,2023 and today (May 23,2023) I actually did reach a very nice woman who told me my order was scheduled to arrive today. Low and behold, it just arrived! In order to be fair, I need to let people know that this business is legit, but I would caution that they are probably frustrating to work with because they are extremely difficult to get in touch with. My order was accurate and the price was good. I can't say what a return situation would be, but for my specific order I am giving them a 3 star up from 1 star because of the price of the product.

Bought tires from madison motorparts and then got a email saying they needed another $140 since their website was wrong and I couldn't remember the name of the lady I talked to when I called to verify the price. Now 3 days later I have tires from prioritytire for just a few dollars more no where close to 140. Terrible business, Terrible customer service. Waste of time

I purchased an item from this company and it arrived damaged. The company wanted me to pay for the return of a damaged item and recieve a 20 percent restock fee. The customer service was very unprofessional and i will refuse to use the company again

Having bought some aftermarket lights for my C7 I had led failures. So far 3 emails sent asking to obtain a replacement and no response.

Cheap is not always cheap.

The parts look great. They sent the wrong wind screen at first. And communicated well to get the problem fixed. The delivery was ok it took 17 days but they randomly show up with out any notice. No tracking system in place. That needs improvement. They are hard to get in contact with on the phone. So i tricked the system and called the sales line option instead of the shipping option. Thats how i was able to get answers. I have had mu parts 2 weeks and my order status still shows processing. I will use them again

I have spent a week attempting to reach someone about an order for my daughters 16th birthday. I understand delays occur but I need my money refunded so I can now order a last minute gift elsewhere because there's no way the floor mats will arrive in time. Way later than estimated ship date and I cannot reach anyone by message, phone or email. How is it legal to sell something then provide no opportunity for communication when they don't hold up their end of the deal?