I ordered an intake cover for my 2000 Corvette; pictured on the site in three places as a 1 piece unit. I t arrived as two pieces in the box their vendor provided, but cut down to disguise the fact that it was in two. It cut so roughly that it looked like one or more small pieces was missing. Assuming they were playing straight i wrote:
"Gentlefolk,
I received my order (*******) today. You may have a bigger problem than a broken shipment. As you can see, the two pieces of the item do not fit together, indicating another small piece or pieces that were not in the undamaged box, suggesting the item was broken when packed." I later noticed that there were other problems with the package, and quickly wrote and included the first picture:
"I also just noticed that there was no attachment tape in the box nor a flange on the item to attach it to the plenum. If this is the design I will require a refund."
Paul at RPI replied:
"I sent it to manufact but I don't see any issues with it"
"I began to suspect the hustle I was up against and wrote:
You did see that it was broken? I did say the box was totally undamaged. How does my vendor, RPI, propose to resolve this for their customer, me?"
He replied:
"Where it's a 2 piece design?"
I called them up on this one and when I pointed out that it is advertised as a one and nowhere said it was two piece, he replied; "I never said it was one piece"
And I now knew, so I contacted the credit card and let them know what was up before I wrote back:
"Paul,
Is this what you meant when you said yesterday that you would "take care of me"?
And to think, I came very close to ordering an aftermarket hood along with this. But I decided to try this first and see how it went, because sometimes the reason for low prices is not good. So, now you have shown me what you are; and what RPI is.
You have gotten your last order from me, but you haven't heard the last of this one; not by a long shot."
So I wrapped up with this rundown copied to the credit card co.
"Mr. Morris
There was no installation tape as previously noted when I thought you might be as victimized as I was by this, what shall I say; scam sounds strong, but oddly seems to fit when joined with your patter.
There were no instructions provided.
The parts neither butt together nor overlap smoothly and aesthetically.
The is no flange(s) (as shown on competitive products) for affixing it to the plenum; although there are places on the edge that appear broken,
The RPI site displays it as 1 piece only, in several places, and nowhere mentions or depicts it to be 2 part.
The box that it came in has been cut down from a longer one (probably the OEM one) in order to appear to be the size for the broken parts and not advertise the nature of the contents; an unmistakably deliberate attempt at deception by... someone.
My C5 has 8 humps in the plenum counting the firewall end as provided for in the design of the product and in your site's photos.
But as you suggested I tried it in overlap, do so also (as if you need to) when you receive it and count the humps, with an overlap you will, like me, come up with 7,1 short. Intact and, of course without an overlap there would be 8. A "piece of work" indeed, two actually, I guess.
I will do you the courtesy of returning it/them, your stuff, when I receive a prepaid label.
Excuse me, now where were those review sites?"
This clown then said he wanted it back and insisted I pay for the return.
I am expecting he'll claim he didn't get it and the only place I'll get the money back is postal insurance. Thankfully there a just few reptiles like Paul Morris at RPI on the web, but do business with these grifters at your peril.