RoyalMail

The driver is saying he has tried 3 times to deliver the parcel to my mums flat and no one was home complete lies. You have to press the buzzer to the flat to enter to building so he has not even tried plus my elderly parents do not go out in the evening not at all happy with the service as it was a present for my dad who's birthday is tommorow. An absolute joke will use a more professional and better company like dhl nest time. Not the Royal mail never again.

This is a SCAM! Stay way from this company. I ordered 2 products and I just received 1 and it was damaged. I sent pictures and the tracking number but they not refund me. Very bad customer service!

I could not get down stairs ( without running) in 16 seconds!... so was unable to receive my parcel. Royal Mail presumes that you are out so must be filling in " sorry we missed you card " before even ringing your door bell! Tried to get it redelivered for the next day but oh no its the year 2016 and that is just too difficult for this company! Was advised to travel on a 16 mile round trip to collect my parcel from my local delivery sorting office! Why the hell would I do that? When they are paid to deliver, that's their job not mine! This is not the first time this problem has occurred, so I try to avoid companies that use Royal mail for deliveries. A friend of mine in another village actually got a "sorry we missed you card" without the postman even knocking on her door! And if you want to waste more of your valuable time... just call your local sorting office and complain... they read off their auto script perfectly and also include their mandatory " sorry"!

Received some records I had ordered today - through the post... Yes! - today, a Sunday! - and from the Royal Mail no less! And they weren't two months late.! Will wonders never cease?

Am off to pour myself a quick snifter before lying down for a rest so as to recover from the shock.

Credit where it's due. If this kind of service continues the Royal Mail may still be in existence this time next year!

Expected my 24hr delivery parcel last Friday, but didn't receive it. OK, that's fine. I waited the 3 day weekend and expected it on Tuesday... but didn't receive it. Wednesday? Nope. Thursday? Surely? Nope. But I got a great email telling me it would be delivered on Friday morning between 8 and 12! Fantastic!

So I get up at 7:45, go downstairs and sleep on the sofa, because my postie will post a 'you weren't in!' card if I don't reach my door in a millisecond. Did I receive it on Friday, one week after the supposed delivery date, during a time slot royal mail said it would be delivered? Of course not. Its stuck at my city's mailing office at 2am and is apparently in transit to my local delivery office. Not sure whose city is so huge it takes 10 hours to drive a mile.

Never had anything on time from Royal mail, ever. Still using the covid excuse 2 years on instead of adapting and changing. 70% of the letters I've sent in the past year with 1st class stamps on have gone missing. I avoid using the service as much as I can but some retailers only offer you RM delivery. If its a package delivered by royal mail, you know you will be paying through the roof for even a chance to see your item within the next 6 months. Not sure how they haven't gone bust, but one can only hope and pray they will, and be replaced by a company that is capable of actually managing post and delivering what you paid for.

All this talk of Cyber-attacks as if its suddenly turned a good business bad. They've been a shambles for months. Posted several items overseas early-December, still haven't got there. All tracked, which is a joke, some apparently haven't even left the Post office let alone the country. Have numerous ebay items showing as undelivered but buyers posting positive feedback and thanking me for the item, which according to Royal Mail haven't even got there yet. I waited 6 days for a Special Delivery (guaranteed by 1PM the next day!) to come around 100 miles. Utterly useless.

Horrendous service. No mail for 6 days. Awaiting bus pass and now having to pay for 4 buses each day and hugely out of pocket. Have run out of money to get to work tomorrow (essential worker). Tried phoning Royal Mail delivery office in Perth to see if I can get someone to pick up our mail - no response. Called complaints line to see when our mail would be delivered. Advised May be Saturday 20 February (last delivery 9th February) - adviser hung up on me. Left an automated review. Hope my phone call was taped for training purposes.

Well over two weeks since I posted a birthday present to my friends' daughter in Latvia it still appears to be stuck in Aberdeen, less than 60 miles from my front door. I say appears because not only do Royal Mail have no idea where it is they don't care. Their advice is to wait 20 working days and put in a claim, as my friends' daughter's birthday is long gone I live in hope albeit slim that it might turn up in time for next years birthday
Royal Mail are a pathetic apology for a company.

Royal mail nothings wrong mail arrived with contents missing cut open that's when it comes if it clearly isn't a bill when it does arrive has sarcastic notes written by royal mail they don't shut gate I have video evidence but apparently it's another courrier in royal mail uniform and despite there head office having video evidence and me sending them pictures haven't told them about it

I bought a product and it was posted more than 2 weeks ago and it stay stucked in "Heathrow Worldwide DC".

It totally $#*!ed my plans and my friend plans, bc we bought the $#*! 3 weeks before to make sure it would arrives, what obviously didnt happened and dont have date to arrives.

No way to buy from this shopper again if didnt use another international mail service.

In November last year a Royal Mail delivery person damaged my securely paddlocked storage unit, which I only purchased in the May, by forcing the corner up and squeezing a parcel into it.
After several emails back and forth Royal Mail asked for witnesses to the damage, my answer was as the unit is situated in my back garden the only witness would be my neighbour and if they were in the garden surely the delivery person would have given the parcel to them rather than try and put it into a paddlocked unit.
They asked for a photo of the card which I sent and it clearly states that the parcel was left in my unit.
They also want two quotes to get it fixed but I could find no-one who would do this.
I received an email today saying that they asked the delivery person and he denies putting in my storage unit and that's the end of my complaint.
That's not what the card says and the parcel was in the unit.
I am furious these companies just think they can do what they want and get away with it.

Simply disgusting.

They offer you a special guaranteed next day delivery but my parcel arrived 3 days later.
It was a covid test that needed to reach the laboratory within 24 hours to be in time for the flight.
They don't deliver what they promise I know hundreds of people in the same situation - not being able to travel because of the incompetence of Royal Mail. On top of that, they just offered a reimbursement of the amount paid, rather than a compensation for the costs of the test and the consequences of not being able to take the flight.
They should ban this type of practices.

Important letter sent via REC Del to obtain signature of delivery. No signature received. Complained, RM confirmed my letter had been received but signature not received, apparently other tracked letters & parcels had been delivered to recipient but sheet listing my item & others items had not been signed. Now to ensure this does not happen again I am having to send important letters via next day tracked at a cost of £6.00 per item.

I will do my best to avoid any company using royal mail for delivery. Ordered something with next day delivery and I am still waiting for the item to be delivered after days. I try to track the item and it says that it hasn't even moved from their depot.

I've been waiting for a special package for over a week when I checked the tracking and found out, it is just in the next state which is only an hour away. Two days later, I am wondering where my package is. I check and find out that my package is now across the country in sacramento?! What a waste of time and resources. Shame on you, royal mail! They should all be ashamed. I got a package from France in 3 days, less than a month ago. They desperately need to reevaluate how they route deliveries and whomever is in charge of creating and running this pathetic excuse for a system should be punished and replaced immediately.

Prescot sorting office lost my parcel i arranged redelivery twice booked two days off work on both days they marked the item as delivered which is criminal as far as im concerned, complained but they just shrugged it off, use ipostparcels or hermes who cost about the same for parcels if not less, tracking is a given and compensation for their failings is provided, with royal mail you get nothing but a not my problem attitude...#boycote royalmail

No matter how well I package my products and plaster them in fragile tape and stickers Royal Mail still manage to break them. I know how hard it is to break the items but they still manage it. They must kick and throw the boxes around. And of course their insurance covers nothing.