RoyalMail

I bought a camouflage track suit from Amazon ( or so I thought) little did I know when I looked on my phone, it was being shipped by " Royal mail " never heard of them. This was on May 27th, 2023. It is now June 9th, 2023, and according to my orders on my Amazon account it still says it's in Preston MC, guess what? No wonder you people in the UK lost the revolutionary War to the USA, it's in Indianapolis, Indiana, scheduled for drop off June 12th, 2023. WOW!

Sold an Item on Ebay, sent the item in good faith to the buyer. It's been well over two weeks and the Item never arrived. Had to refund the buyer over £100 and my Ebay reputation is now in tatters because of this incompetent lot. Had to wait gawd knows how long and eventually the Royal Mail website allows you to make a claim. After filling in an enormous amount of information it states that I will be lucky to get £20 refund if at all! Unbelievable... I have now waited days since putting in the claim and heard nothing, put in a complaint as well, still heard nothing. Like so many companies they indicate Covid is causing delays etc, yet they lost my mail on a previous occasion way before Coronavirus and they will carry on loosing!?!? Mail way after there is a Global Vaccine available. You give your stuff in good faith to this lot via the Post Office, not wanting to let your customer down and they cause nothing but deep frustration... I would give '0' stars if I could because they completely failed in their duty to deliver my Parcel and gave me 0% Customer Service when trying to deal with the situation... Awful

This company doesn't operate!
I have used the Signed For service 5 times, they have lost the item all of the time.

I would have rated Royal Mail lower than 1 star, but you have nothing less here. What a load of rubbish service they are running... "undelivering" and "redelivering" with this new system of theirs. They need DELIVERANCE from their ineptitude. Must be a bunch of airheads managing their operations, yet they have the audacity to brag about being a "green business entity". Please tell me how do you attempt redelivery on a working day over and over when evidently people are at work? To make matters worse, the courier arrives at irregular times contrary to advise given to customers who try to look out for the next redelivery. Even the postmen themselves are fed up of inexplicable answers to complaining customers and appear embarrassed to be wearing the uniform when accosted with queries. Well here's a solution; AUCTION THE ORGANISATION TO THE HIGHEST BIDDER IN THE BUSINESS. What a shame!

Expected my 24hr delivery parcel last Friday, but didn't receive it. OK, that's fine. I waited the 3 day weekend and expected it on Tuesday... but didn't receive it. Wednesday? Nope. Thursday? Surely? Nope. But I got a great email telling me it would be delivered on Friday morning between 8 and 12! Fantastic!

So I get up at 7:45, go downstairs and sleep on the sofa, because my postie will post a 'you weren't in!' card if I don't reach my door in a millisecond. Did I receive it on Friday, one week after the supposed delivery date, during a time slot royal mail said it would be delivered? Of course not. Its stuck at my city's mailing office at 2am and is apparently in transit to my local delivery office. Not sure whose city is so huge it takes 10 hours to drive a mile.

Never had anything on time from Royal mail, ever. Still using the covid excuse 2 years on instead of adapting and changing. 70% of the letters I've sent in the past year with 1st class stamps on have gone missing. I avoid using the service as much as I can but some retailers only offer you RM delivery. If its a package delivered by royal mail, you know you will be paying through the roof for even a chance to see your item within the next 6 months. Not sure how they haven't gone bust, but one can only hope and pray they will, and be replaced by a company that is capable of actually managing post and delivering what you paid for.

As I'm working from 8AM to 5PM I can't take parcels when delivered, however for collection my post office depo is at Manchester, M8 9AA waterloo road and they working hours is Monday to Friday is 8 to 12, how the hell I can collect my parcels if I'm working person? Royal mail services for unemployed and retired people only? Shame!

My package arrived to the U.S. quickly and in perfect condition. During the Christmas rush and this pandemic that speaks highly of Royal Mail.

Royal Mail are a joke posted 10 items only five items arrived complete utter rubbish I've lost so much money because of these clowns

YET AGAIN ANOTHER ROYAL MAIL "LIE / MISINFORMATION"

Yesterday I received a message stating my parcel will arrive today

The message clearly states that my parcel from Perfume Price will be delivered today
Thursday 30th November.

This is not the first time Royal Mail have sent me misinformation and I end up waiting in all day for an
Item to arrive and it does not arrive.

I have had enough of this POOR service, all Royal Mail keep doing lately is increasing prices and delivering a
Worse service!

I have contacted my local MP Bob Seely on a few occasions and Mr Seely kindly contacted Royal Mail,
Yet these problems STILL Exist!.

I am including BBC WATCHDOG and a few of the National newspapers, it's about time something is done
About naming and shaming Royal Mail.

If whoever sent the misinformation email to myself, and I had not waited in all day for nothing it would not have been
So bad.

Who actually sends MISINFORMATION Emails?

Message for Perfume Price unfortunately I will not order from your Company again
Any Company using Royal Mail for me is a NO NO.
They cannot be trusted to deliver on time.

I am very frustrated and disappointed with their SNAIL LIKE SERVICE, BUT MAINLY THEIR LIES

Personally I do not expect anything to improve.
The Postal Review Service is a complete waste of space.

It is about time a Royal Mail executive or their CEO makes a surprise visit to the
Isle of Wight to see what exactly is happening with post!

I can only hope that BBC WATCHDOG or the National Newspapers can finally make this Company
Listen to Customer Complaints.
I bet I will not even get a SORRY, just a feeble excuse about staffing issues, how much longer can we
Keep listening to excuses.

Today 5th December Royal Mail delivered 3 weeks worth of post that they have been holding on to at the i
Isle of Wight sorting office.
I have been in contact with Simon Kelly Royal Mail CEO and The Postal review to see what is going on.

Back down to one star, RM has gotten rid of the proper online price finder that allowed you to input size/weight/value and see relevant services. Now all you can do is download a crummy pdf. The old system was quick and easy and useful for finding insured services for high value items. Its like these companies go out of their way to employ useless morons to run their websites.

UPDATE: Has improved some what; compensation is easier to get and they have finally adjusted the rates more in line with others. However, still no ability to get normal tracking service from a post office counter, if you buy online with a personal account you CAN'T drop off at a post office! Insane. A lot of online options not available at post office, this is because Royal Mail and The Post Office are two companies due to moronic privitisation. Whole thing needs to be renationalised and run based on customer service not profits to shareholders!

Only use Royal Mail for the smallest and cheapest contents. Their large parcel rates are a joke and most importantly their 'compensation' scheme is an absolute con. The site is a joke - Reference numbers don't work, reCaptcha's don't work (work on every other site I use) meaning it is almost impossible to make a claim. Also be aware that if you are an online seller they DO NOT compensate the value of the item you sold only WHAT IT COST YOU (and you need proof of buying it) - so those antiques you inherited with no receipt are WORTHLESS according to these people. This organisation deserves no sympathy and at the moment I would happily see them go bankrupt.

It has been a full month and my package has only moved once. I have no idea how long thid will take. Im never using this service again.

Dear Sirs, delivery problem, Tracking No RU*******GB posted on the 20/3/2020 seems to br still in transit. It was posted to Macedonia and sold on amazon. I paid for it to be signed, and its still not received. Amazon have now refunded the buyer How fo I file a claim for £45? As amaz refunded the charge to me when they refunded the customer, even though I sent the evidence it was sent. Just to add, I spent £4500 at royal mail, but a negative response will maen I move to Myhermes for all uk postage.

Would like to complain and file a loss, no one has replied to this request sent over a week ago, regarding tracking number RU*******GB
NO reply as usual, will be filing a claim in teh small calims court Dear Sirs, delivery problem, Tracking No RU*******GB posted on the 20/3/2020 seems to br still in transit. It was posted to Macedonia and sold on amazon. I paid for it to be signed, and its still not received. Amazon have now refunded the buyer How fo I file a claim for £45? As amaz refunded the charge to me when they refunded the customer, even though I sent the evidence it was sent. Just to add, I spent £4500 at royal mail, but a negative response will maen I move to Myhermes for all uk postage
Jul 6,2020, 10:07 PM
I have moved to Myhermes and saving Money
Oct 25,2020, 9:18 PM
No reply I have moved to Myhermes and saving Money.
Jan 8,2021, 9:32 PM
You can no longer send messages to this person. Learn more

They are the best i love them, and they always deliver my parcels on time every time.
Thank you, Royal Mail.

Royal mail accepts medication deliveries but keeps hold of them too damn long. Let Amazon have a go.

After ordering a set of radio shop guitar pickups they were given to Royal Mail on the 14th of December so that they could be sent to my address in Australia now on Sunday the 8th of January I see that instead of them being outbound to come to Australia they have gone to Langley and are still waiting to clear customs so the the transportation to Australia can commence,now I thought our national transport provider, Australia Post was bad at times but this is ridiculous and the person I've been corresponding with via emails from radio shop confirms that he seems to spend more time on the phone finding out whether Royal Mail is going to do their job or not and if this was happening in Australia people would not hesitate to get an ombudsman involved,why is this company still operating after reading all the reviews of the pathetic kind of service they provide, this will never happen again because if I order anything from the United Kingdom I will be insisting on ups or FedEx being the shipping company that handles any orders, it's a shame you cannot give negative star ratings because that seems to be exactly what they deserve, and I don't give 1iota of a flying &$@& if they are on strike I paid almost 650 Australian dollars for those pickups and I want these bone idle lazy Muppets to get off their backsides and do their damn job, unfortunately pathetic is the only word I can come up with to partially adequately seem to describe their quality of service because the description I would truly like to give is not fit to print in this column. The true rating they deserve is 0