RoyalMail

I was sent a package from an online store who used this company. The estimate time of arrival was 9 days from date of purchase which was fine. But once the package was sent, stayed at sorting center for days at a time. The last message is that it left the UK. I had to pay for delivery and they package which cost me a lot of money which is probably lost due to this company. There is no way for me to contact them, they have no email address or contact number listed on their webpage, just questions and articles. They know since you're in another country you can do nothing if they don't deliver. I do have proof of purchase. I found the new estimated date of delivery which I didn't sign up for on a tracking site. This infuriates me and makes me feel cheated.
Delivery date was supposed to be 26/03/2023 it has now changed to 16/05/2023

Too many parcels post have went missing, final letter sent cheque and V5C to Swansea 2 weeks ago missing nothing on tracking to say any parcels letters sent arrived or even made to transit and they want a pay rise yet can't deliver.

The Royal Mail website is one of the poorest around. It almost competes with the gov.uk site. When you have finally not found what you require, you then have a roundabout journey to the same place. When you want to complain, it ends up with you getting to that same place again. I had to resort to emailing the CEO to complain. They really need to test their systems with actual customers. Whoever is in charge of IT at RM, they need to be sacked! USELESS!

Pay people more or hire people that want to work! The services of RM have become a joke, especially considering the prices! Since last November there have been several issues with your services in the UK and with international packages. 1st class recorded packages took over a week to be delivered. I had several cases when there were no updates to the tracking information for a whole working week, this is completely unacceptable in the business environment of today. Several international packages sent in early December have had no update for over a month which meant that I had to refund the buyers and lost repeat business due to the poor service of Royal mail. The time you have to wait to make a claim is ridiculously long and who knows how long they will take Royal mail to process. Complete disaster, switched over to courier services and have been satisfied since.

Check the tracking numbers RL*******GB and RF*******GB for examples of their brilliant service!

In my experience Royal Mail are incompetent, and untrustworthy, they are an extremely unreliable courier, they consistently do not deliver by the deadlines they themselves set; I have experienced their drivers telling lies about items being delivered, stating the item has been delivered when it hasn't, only for it to be delivered the day after it should have been!
I don't usually order items that are being delivered by Royal Mail, as their service is really appalling, but as I recently wanted a difficult to find item a company was selling through Amazon marketplace I had no choice.
According to tracking the item was collected by Royal Mail on 01.12.23, it was due for delivery on 13.12.23 (why it takes two weeks between collecting the item and delivery who knows!). As the item is expensive I waited in all day, taking time off of work, all day the tracking information was stating the item would be with me by 8pm; lo and behold, at 8,05pm the tracking information changed, now stating the item will be delivered by 18.12.23! Utterly appalling and inept standard of service.

Appalling service. Requested a parcel collection from my home as we are shielding. Website stated it would be collected by 3pm Tuesday. No collection occurred but did get email at 7pm apologising and link to rebook. Rebooked for Wed (by 3pm). Still no collection and no email at all that evening! Rang RM CSU Thursday but after waiting 45 minutes I gave up. Had to risk going to the P. O. the next day. Won't be using Royal Mail again!

Will never use royal mail again. Their employees are now very dishonest. I sent a parcel on the 26th for next day delivery. The parcel had other items including a perfume. I got a the grey next day delivery bag at the post office and sealed it in front of the counter lady who labelled it with a sticker as it contained the perfume. However, the items arrived without the perfume. The bag was ripped opened and resealed with a tape. Highly disappointed. I have heard stories of this happening to other people in the past but had always discounted it you know, because it's ROYAL MAIL. THEY NOW EMPLOY THEVIES - it is true if you've heard the stories too. Avoid them this Christmas. The thieves are desperately desperate.

In 2month time I lost 2 parcel, one lost, another been delivered wrong address, suppose to delivered 05/03/2022 I spoke today with royal mail costumer service they said been delivered wrong address, unprofessional at all.

Ordered a few items from Ebay, from separate sellers, got message via Ebay, to say they had been delivered, but they hadn't been fighting over a week to get an explanation, they have ignored all contact, and they can't tell me where they dropped it. This Sorting office in Edinburgh Must be the worst in UK, everything takes 1-2 days longer, than my home sorting office, to be delivered, several packages go missing, and they have no time or interest in resolving customers complaints.

I paid unpaid postage for an item which had insufficient post paid by the sender. I received an acknowledgment of payment and was informed I'd receive my mail 2 days later, 17th feb. Today, 23 feb, I still haven't received my letter. Bad. But the worst thing is that it is impossible to report this on the website - you just get sent round and round in circles. Phoning up is equally useless... you are given "advice" (!) and then the call just ends.
Items within my letter are to alleviate issues to help cope with mental health issue and anxiety. Royal Mail YOU ARE EXACERBATING THESE MENTAL HEALTH ANXIETIES BY NOT PROVIDING A SERVICE THAT I HAVE PAID FOR

The worst service I have ever known! They softly knock on the door and immediately leave... I do not have time to go down from the 3rd floor in a second! Do I have to follow the car?! This happens every time! I do Redelivery and again the same thing happens! Worst and nastiest service ever! I hate!

You guys absolutely suck at everything, from service to delivery. Why even call your self a business especially "royall" you disrespect the title completely more like royal bs

I was out on the first of December, a some thing for you card was left in my letter box. I rearranged for my parcels to be delivered on Thursday 3rd of December through the telephone number on the something for you card, I waited all day, nothing was delivered. It wasn't delivered on the Friday either. I rearranged it for Monday the 7th December, I waited in all day yet again, had to take time off for this. Nothing was delivered, this is not good. I realise it's Christmas time and things are busy at this time of year, and we are in a pandemic. I think the service has been very poor and needs some attention to see where things could be put right so these negative reviews won't happen. I hope I get my stuff, I can't afford to take more time off, I think I waited a long time for nothing. It's pretty disgusting service I'm a unhappy customer just be wary of this service.

I moved house and acquired a redirection service. The mail went to the old address. I missed over 7 important letters. I sent a test letter to myself to the old address with Special Delivery Guaranteed Next Day. The test letter went to the old address. I contacted Royal Mail and provided evidence that the Redirection Service didn't work. They refused to put things right initially. When I attempted to call, their Customer Service dropped my call. Terrible service. I had to call over 10 times to get my money back for the service I didn't receive, including for Redirection and Guaranteed Next Day. They did everything possible not to give my money back. Only after I threatened with legal action, they gave my money back. The service was extremely bad. The treatment was extremely unfair. Avoid their redirection service by all means possible because you risk paying for nothing and getting no service, thinking your mail would be redirected. They are not Royal Mail but Royal Fail. It is a shame to use the "Royal" word for such a terrible service.

Lazy set of workers who cant make their deliverys in time, expected delivery on tuesday so i took time off work to take it and now im being told thursday because they cant do their job correctly.

I live in Edgware, my business is from home and we depend on our mail to run smoothly, Royal Mail is far from a smooth operation.
We get our normal mail at 5pm each day and Special Delivery at 3-4pm, Such a useless service to say the least.
And i don't have time to claim for every special delivery that arrives way past its promised delivery time, A shocking service.
PLEASE remove the word ''ROYAL'' from your tittle, your not fit to use this Word in your operation.