RoyalMail

I had a very terrible experience today 21st of December at 9:23AM from a very rude customer service advisor, he hung up on me twice

He was looking for every excuse to get me off the phone from the get-go, and wasn't interested at all in anything I had to say, now I know why royal mail have so many bad reviews online, I didn't get his name but the good thing calls are recorded, this man shouldn't be in a customer service role

I rang ******* 777 888 because my redirection was cancelled by SUSAN WEAVER one of the customer service advisor stating in a letter that I did not send any evidence, despite sending in the required documents, note that I paid for this document to be tracked, and It was received by S CARTER,

I want my refund! And find my documents!, I have now contacted royal mail again by post today, I would have prefer to get this sorted out on the phone but I was told by another customer service advisor to send a letter by post

Never again will I do a mail redirection or let anyone I know do a redirection at royal mail, my very first and last

Still coming up with"due to covid emergency, parcels are delayed"
Stop using this excuse, and admit you're crap!