Jade F.

Expected my 24hr delivery parcel last Friday, but didn't receive it. OK, that's fine. I waited the 3 day weekend and expected it on Tuesday... but didn't receive it. Wednesday? Nope. Thursday? Surely? Nope. But I got a great email telling me it would be delivered on Friday morning between 8 and 12! Fantastic!

So I get up at 7:45, go downstairs and sleep on the sofa, because my postie will post a 'you weren't in!' card if I don't reach my door in a millisecond. Did I receive it on Friday, one week after the supposed delivery date, during a time slot royal mail said it would be delivered? Of course not. Its stuck at my city's mailing office at 2am and is apparently in transit to my local delivery office. Not sure whose city is so huge it takes 10 hours to drive a mile.

Never had anything on time from Royal mail, ever. Still using the covid excuse 2 years on instead of adapting and changing. 70% of the letters I've sent in the past year with 1st class stamps on have gone missing. I avoid using the service as much as I can but some retailers only offer you RM delivery. If its a package delivered by royal mail, you know you will be paying through the roof for even a chance to see your item within the next 6 months. Not sure how they haven't gone bust, but one can only hope and pray they will, and be replaced by a company that is capable of actually managing post and delivering what you paid for.